In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks.
Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either.
I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app.
Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airplay 2 but that not the point). Do anyone know a way to fix this?
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Same problem, reauthorising makes no difference still can't browse my books.
This is happening to me
Userlevel 7
+26
Hi everyone, we're looking into this issue where some Audible accounts are unable to browse or find Audible books in the Sonos software. You may still be able to play to Sonos using AirPlay or Alexa, as the issue is just in browsing the books on Sonos. We'll let you know when there's news on this one.
I have the same issue. Sgu is this not resolved?
+1
We also have this issue… any sign of a resolution?
Call Audible support, they will refresh your library and you should start seeing your books. As I had so many books it took overnight to see them, all but I do not have any issue now. Good Luck!
I'm seeing the same issue, it just takes me to the US website and not the UK. Any ideas please.
Goto “Settings/Services” in the Sonos App and select Audible and choose the option to 'reauthorise' the account. Just follow the onscreen instructions, login to Amazon and accept the sharing agreement etc.
When I try to log in on Amazon for my audible account, it defaultsto amazon.com and I am a UK user. How can I use the UK Amazon please
UPDATE: I contacted Audible with this issue, they refreshed my entire library from their end and now all is well. Books are starting to appear in the Sonos app rapidly.
I also have 600+ books but I can only see the last 6 months to a year showing in Sonos app. My WiFi is 400 mbs so that is not the issue. I can go to Audible and see them all, some dating back to 2008. Did Audible change a format or is this issue a Sonos app problem?
I have this problem too - many of the new audible books are not showing up in Sonos. One work around that works most of the time is to start the book in the native Audible app, and then, while it is playing “Connect to a Device” and select your sonos speaker or group. You can then go back and see and control it as the current book in Audible on Sonos - still doesn’t show up in the library, but you are able to listen and control the book until you select another book.
Also learned that titles in the member library or “Audible Plus” will never show up in sonos playlist, only purchased titles. You can use the same work around from above to play these on sonos even though they won’t show in your library.
Seeing this exact behaviour again with my Audible library . Cannot read any books from it, cannot even see them! Have removed and replaced the Sonos service, reauthorised it, but cannot read my Audible books. Same result on IPAD or IPhone. Have stopped and restarted router - no impact at all
Have you submitted a system diagnostic within 10 minutes of trying to access Audible, and contacted Sonos Support to discuss it?
I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Exactly the same problem for me.
Goto “Settings/Services” in the Sonos App and select Audible and choose the option to 'reauthorise' the account. Just follow the onscreen instructions, login to Amazon and accept the sharing agreement etc.
As of 6th Oct my SONOS system reports it is 'unable to browse music' when accessing audible. Everything else is fine. Anyone else with this problem or an answer?
Userlevel 7
Hi Mike
The service appears to be operational as of 9:30AM CST. If you think it's a Sonos issue I suggest you submit a diagnostic, post the reference ID in this forum and contact Sonos tech support either by phone, Twitter or Facebook.
Good luck!
The service appears to be operational as of 9:30AM CST. If you think it's a Sonos issue I suggest you submit a diagnostic, post the reference ID in this forum and contact Sonos tech support either by phone, Twitter or Facebook.
Good luck!
Any chance one of you three might submit a system diagnostic, and either post the number here, or contact Sonos Support to discuss it?
I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Same issue here
same problem for me needless to say Sonos trying to blame my wi-fi network but I've tried everything including deleting and adding/re-authorising audible with no joy
I don’t have many Amazon Audible audiobooks, but the service, via Sonos, is definitely working here for me in the U.K. Tested a few seconds ago (see iPad screenshot attached). So it's either a local issue, or maybe an account settings issue, perhaps?
The Sonos Status Page is also showing no issues with the Audible service at the present time.
Hope that assists you to investigate further.
thanks, strange one as I'm obviously not the only one having this problem but it is definitely working fine for some people
I’m with VirginMedia .. just wondering if you have a different ISP, perhaps it’s a DNS issue?... can you get to Audible via its native App?
Have you tried going through the reauthorisation process?
Check the sharing agreement with Audible in your Amazon Account... you should find it here, under one of the 'Sonos' icon entries...
https://www.amazon.co.uk/ap/adam?_encoding=UTF8&ref_=ya_mb_login_with_amazon
hi thanks have tried re-authorising the account and audible app working fine. I'm with Sky broadband
Ooh first time post for me.. exciting.
So... this is happening for me also; started on the 6th. Re-authorised audible (no joy) and uninstalled / reinstalled the service (also no joy). The issue only seems to be with the audible.co.uk (not .com, .de etc.) sites.
Called Sonos today and they are aware of the issue, but don't know why it's occuring as yet. The workaround is to use the audible app and click 'devices', then select your Sonos system (or airplay if you have sonos one's).
Whilst I'm no technical whizz, I would think that if it were a internet provider issue, then the same problem would occur with the audible app, and access of the audible library via a web browser, all of which work fine.
So in short, there is an issue, they know and are working on it, use one of the work arounds (above) for now and have a lovely day.
So... this is happening for me also; started on the 6th. Re-authorised audible (no joy) and uninstalled / reinstalled the service (also no joy). The issue only seems to be with the audible.co.uk (not .com, .de etc.) sites.
Called Sonos today and they are aware of the issue, but don't know why it's occuring as yet. The workaround is to use the audible app and click 'devices', then select your Sonos system (or airplay if you have sonos one's).
Whilst I'm no technical whizz, I would think that if it were a internet provider issue, then the same problem would occur with the audible app, and access of the audible library via a web browser, all of which work fine.
So in short, there is an issue, they know and are working on it, use one of the work arounds (above) for now and have a lovely day.
Maybe try removing the sharing agreement, as mentioned above and try setting it up again in the Amazon Account.
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