In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks.
Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either.
I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app.
Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airplay 2 but that not the point). Do anyone know a way to fix this?
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I'm seeing the same issue, it just takes me to the US website and not the UK. Any ideas please.
Goto “Settings/Services” in the Sonos App and select Audible and choose the option to 'reauthorise' the account. Just follow the onscreen instructions, login to Amazon and accept the sharing agreement etc.
When I try to log in on Amazon for my audible account, it defaultsto amazon.com and I am a UK user. How can I use the UK Amazon please
I have this problem too - many of the new audible books are not showing up in Sonos. One work around that works most of the time is to start the book in the native Audible app, and then, while it is playing “Connect to a Device” and select your sonos speaker or group. You can then go back and see and control it as the current book in Audible on Sonos - still doesn’t show up in the library, but you are able to listen and control the book until you select another book.
Also learned that titles in the member library or “Audible Plus” will never show up in sonos playlist, only purchased titles. You can use the same work around from above to play these on sonos even though they won’t show in your library.
I use Sonos everyday so I am connecting correctly. This issue was resolved by contacting Audible for a refresh of my library on their side..
Maybe you don’t find the correct method to play Audible on Sonos. You need to connect your Audible app to Sonos, then you can listen to Audible on Sonos. Or you would find that you cannot access Audible audiobooks on Sonos.
Call Audible support, they will refresh your library and you should start seeing your books. As I had so many books it took overnight to see them, all but I do not have any issue now. Good Luck!
This is still happening to me any ideas on a fix
UPDATE: I contacted Audible with this issue, they refreshed my entire library from their end and now all is well. Books are starting to appear in the Sonos app rapidly.
I also have 600+ books but I can only see the last 6 months to a year showing in Sonos app. My WiFi is 400 mbs so that is not the issue. I can go to Audible and see them all, some dating back to 2008. Did Audible change a format or is this issue a Sonos app problem?
Have you submitted a system diagnostic within 10 minutes of trying to access Audible, and contacted Sonos Support to discuss it?
I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Seeing this exact behaviour again with my Audible library . Cannot read any books from it, cannot even see them! Have removed and replaced the Sonos service, reauthorised it, but cannot read my Audible books. Same result on IPAD or IPhone. Have stopped and restarted router - no impact at all
+1
I had the same issue when using the search function (books or authors) within the Sonos app. There is a back-door method using the app though that works for me:
- Assuming the Audible account is registered with Sonos using the methods described above it will appear in the list of services of the Sonos App when “Browse” is selected.
- Select “Audible” and the screen should then show a number of different Audible regions. Select the one relevant to your Audible account (in my case it was Audible.co.uk).
- When selected all of your audiobooks should appear and be selectable to be played wherever you require.
I hope this works for you as well.
+1
We also have this issue… any sign of a resolution?
I have the same issue. Sgu is this not resolved?
.co.uk library back
Hi guys, when clicking on "Connect to a Device" from within the Audible app, and selecting my Sonos speaker, I get the error, "We encountered an issue while connecting to Sonos. Please try again."
Also, when accessing Audible from the Sonos desktop app, the only option that comes up is the one free book I got when installing the app.
Now, I AM NOT a paid member of Audible, the books I have were downloaded to my device when my friend, who IS a paid member, logged in on my device and downloaded her books, so I kind of understand why they don't show up in the Sonos app, because they're on my device only, not in the cloud.
But is the error in connecting to Sonos an issue also associated with my non-Paid Audible membership? I don't see anything online stating that you must be a paid Audible member to connect to Sonos.
Also, when accessing Audible from the Sonos desktop app, the only option that comes up is the one free book I got when installing the app.
Now, I AM NOT a paid member of Audible, the books I have were downloaded to my device when my friend, who IS a paid member, logged in on my device and downloaded her books, so I kind of understand why they don't show up in the Sonos app, because they're on my device only, not in the cloud.
But is the error in connecting to Sonos an issue also associated with my non-Paid Audible membership? I don't see anything online stating that you must be a paid Audible member to connect to Sonos.
Still not working and can't use audible connect either.
removed account and reauthorized it.
Now heres what could be the issue. the reauthorization page is a .com page mu account's .co.uk. if i go to the audible.com to browse i get "no books found" but if i go to .co.uk I get "Unable to browse".
Also if I try to connect the audible android app just goes nuts sending me back to the beginning of the book and comes up with can't connect. The windows controller also throws "Unable to play - associated account not found". So how do you force a reauthorization of the .co.uk account.
removed account and reauthorized it.
Now heres what could be the issue. the reauthorization page is a .com page mu account's .co.uk. if i go to the audible.com to browse i get "no books found" but if i go to .co.uk I get "Unable to browse".
Also if I try to connect the audible android app just goes nuts sending me back to the beginning of the book and comes up with can't connect. The windows controller also throws "Unable to play - associated account not found". So how do you force a reauthorization of the .co.uk account.
Hi, I can see my audible books but I can't reproduce any of them. Hope it gets resolved soon. thank you!
I Have 800 plus audible books via Audible.CA, and I am able to access all with no more than usual difficulty. As reported many times in the past, a search of the books by title or author sometimes works, sometimes does not - it has always been unpredictable, and, since the books also cannot be sorted, it makes selection a pain.
Yes, I have submitted diagnostic info, no I do not any help fixing it, I just provide the information as a part of this message thread.
Yes, I have submitted diagnostic info, no I do not any help fixing it, I just provide the information as a part of this message thread.
Maybe Sonos could in future update it's customers on social media when problems such as this occur
hi Ryan thanks for acknowledging the issue
Userlevel 7
+26
Hi everyone, we're looking into this issue where some Audible accounts are unable to browse or find Audible books in the Sonos software. You may still be able to play to Sonos using AirPlay or Alexa, as the issue is just in browsing the books on Sonos. We'll let you know when there's news on this one.
Thanks for the suggestion Ken, but that's didn't fix it (at least not for me).
Maybe try removing the sharing agreement, as mentioned above and try setting it up again in the Amazon Account.
Ooh first time post for me.. exciting.
So... this is happening for me also; started on the 6th. Re-authorised audible (no joy) and uninstalled / reinstalled the service (also no joy). The issue only seems to be with the audible.co.uk (not .com, .de etc.) sites.
Called Sonos today and they are aware of the issue, but don't know why it's occuring as yet. The workaround is to use the audible app and click 'devices', then select your Sonos system (or airplay if you have sonos one's).
Whilst I'm no technical whizz, I would think that if it were a internet provider issue, then the same problem would occur with the audible app, and access of the audible library via a web browser, all of which work fine.
So in short, there is an issue, they know and are working on it, use one of the work arounds (above) for now and have a lovely day.
So... this is happening for me also; started on the 6th. Re-authorised audible (no joy) and uninstalled / reinstalled the service (also no joy). The issue only seems to be with the audible.co.uk (not .com, .de etc.) sites.
Called Sonos today and they are aware of the issue, but don't know why it's occuring as yet. The workaround is to use the audible app and click 'devices', then select your Sonos system (or airplay if you have sonos one's).
Whilst I'm no technical whizz, I would think that if it were a internet provider issue, then the same problem would occur with the audible app, and access of the audible library via a web browser, all of which work fine.
So in short, there is an issue, they know and are working on it, use one of the work arounds (above) for now and have a lovely day.
hi thanks have tried re-authorising the account and audible app working fine. I'm with Sky broadband
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