EASY FIX (Hope this helps for you too):

I had same issue with my Android phone and not being able to access apple music on Sonos system:

1. I removed Apple Music from Sonos app ( may not be necessary, but I did this trying to initially fix the problem)

2. Accessed Sonos through my iPad (running iOS 15.0)

3. Go to Settings / Services & Voice / + Add a Service, then add Apple Music to Sonos app.

Once I did this, I was able to access Apple music once again through my Android phone. 

Hope this helps 

Thanks a lot Timothy - I’will try that !  

Has there been any resolution to this issue that doesn't require an iOS device?

I tried the workaround with two different iphones and it did not do the trick as the iphones default to their owners' Apple Id. Hence I have someone else's music library running on my sonos now...

You’d need to log out of their account on their phone, in to yours, set up your Apple account on Sonos, then log back out of your account on their phone, and not in Sonos. That would leave your account logged in on your Sonos, and not on their phone.

Created an account just to post here… My sonos app has been totally fine with my apple music for the last few years, then suddenly today I tried to play “my station” and it wouldn’t work.  Lo and behold, I had to reauthorize my apple music and I have the same issue.  I uninstalled the app and reinstalled it, same problem.  This is super annoying.

I think we all agree, this is indeed super annoying, and want Apple to fix their issue as quickly as possible. It is unfortunate they don’t maintain a presence on the Sonos forums. 

Agree 100% it used to work and now I'm paying for apple music but nothing to play it on. 

This needs to be fixed.  It used to work.  I'm paying each month for music service i cant play on my sonos. What is the plan?

Have you asked Apple?

The plan is to wait until Apple fixes their app so it can be used to authenticate the account for use by Sonos.

Ok, I’ve given up. I’ve cancelled Apple Music for my household and subscribed to Spotify - it just works… for now.

I honestly don’t see myself purchasing any more Sonos speakers in future given the lack of responsiveness - this is not how you treat your customers.

I would expect there is a business relationship here; both parties are responsible IMO. Sonos speakers are advertised as having Apple Music support (and continue to do so), even though it is horribly broken.

Anyway, it seems Spotify is better supported anyway (i.e. you can play music on the speakers directly from the Spotify app, which is super nice), so I’m happy :)

The speakers support Apple Music. I play Apple Music on mine, using an Android Sonos controller. I added the service to Sonos using an iDevice, as recommended. 

That’s great. 

I do not have access to an iDevice. And I initially set it up just fine using my Android phone. It’s only recommended now that it’s broken.

Anyway, I originally posted this for those of you stuck without music on your speakers; it’s been months and with no end in sight. It is cheaper and easier to just switch to Spotify (or something else) than replace your speakers.

Well, they’ve lost me as a customer for one. Been subscribed for years, using it on my mac, and then when available, on my android and Sonos speakers.

Or vote with your wallet

I have had the same issue. After being on the phone with Apple for an hour they said it was on the Sonos end. Meanwhile I am paying a monthly subscription for a service I cannot play on any of my speakers. PLEASE address this or please direct me to a Speaker system that works.

It’s possible that neither Sonos nor Apple is technically lying to us - maybe they just disagree about whose issue it is to solve. For example maybe Apple upgraded their security and told Sonos they would be required to change their access method (much like Sonos tells us customers we have to upgrade once in a while or lose functionality). But maybe Sonos doesn’t want to go to the effort of changing their software substantially at the moment, and feels that Apple made that change unnecessarily and should do something to fix the problem that they created. That leaves us Sonos+Apple customers stuck in the middle with both companies pointing the finger at the other.

It’s just a shame that neither company can be bothered to tell us what the problem actually is, or why they have chosen not to do anything about it.

And I agree that it’s not right for Sonos to go on offering to link Apple Music on Android when they know that it’s not working. They should immediately remove that feature until it works again (if ever), or at least put in an error message like “Function currently unavailable. Check (link) for further information.”

Read properly… I have mentioned "Sonos misleading advertising"! not iTunes. 

Uhhhh, you most certainly did mention iTunes.  Specifically - “Sonos advertise his products as compatible with iTunes, . . .”.

See the bolded above. 

hi, for the ones that have tried the workaround of reauthorizing from an Apple device, I don’t have one but my daughter has an iPhone. she’s very wary of logging out from her account in the iPhone so I can login (there’s no way to separately login directly in the S2 app without actually log in the iPhone, right?). What will actually happen if I log her out? Will she lose any data/apps? will everything be as it was when she logs back in? Thanks

Thanks. I have just done it and it worked. No need to log out from the iphone completely, just from Media/content and then log in with the apple music ID you want to reauthorize. Sorry if the question was too obvious but I’m not really familiar with iOS… this situation is really bad though, hoping for a quick fix. It’s not giving me a lot of hope to see the promised HighRes/Atmos support for Apple Music if the 2 companies cannot agree to fix such a serious issue for months. I manage all my library (offline) with iTunes/Apple Music , the only thing that’s keeping me to switch services to be honest… can’t avoid to get the feeling that for apple the Android/Sonos integration is just an afterthought :(

Im in Australia and tried to do a chat with apple - would not accept my phone number as being valid no matter what combination of country code, area code I gave it!  

I finally gave up on waiting for this to be fixed and canceled my Apple Music subscription,

Even that was difficult. When I selected “Manage Subscription” in Apple Music on Android, I got … you guessed it … spinning circle and then blank white screen.

So I fired up Apple Music in my PC web browser, did the same thing, and got “New 2FA required, please select: code texted to your registered mobile number, or code obtained from your trusted Apple device”. Uh, what? I no longer have either the phone or the ancient iPad I had when I created my years-old Apple account. I certainly did not need to do this when I re-started my Apple Music subscription 2 months ago! No solution is offered other than “phone Apple support”. As a last resort I went back to Android and tried the Apple Music app again - and this time the subscription page opened and I was able to cancel.

Needless to say, I won’t be trying Apple Music again soon!