In the past week sonos has stopped playing AAC files from my Apple Music library anyone know why? This is happening at both houses so I know it isn’t a router issue. That said, I have restarted both routers to no avail. because they always they always start you off with the old did you restart ….
Best answer by Airgetlam
View original4 months and no solution- nobody at Sonos cares. If you look at the status page there is still a green check mark next to Apple Music. How is that possible? It does not work properly unless you attach an old sonos speaker/old amp to your active grouping?
So basically it'll never be fixed. I've purchased my last SONOS product.
Regrettably, I think you might be right. I’m also not really a believer in the ‘it’s all Apple’s fault’ narrative being peddled by Sonos.
There were no issues until the new Atmos upgrade to the Sonos app earlier this year. I tested it in beta and quickly removed it when the encoding bug appeared. When I reverted back, everything was fine. That was until the Atmos version went on general release.
A botched app upgrade in order to release the Era 300 before the software was properly tested.
So basically it'll never be fixed. I've purchased my last SONOS product.
Here’s the best workaround.👇 Sonos blames this 100% on Apple; not sure I believe that.
https://support.sonos.com/en/article/stream-airplay-audio-to-sonos
I’ve been dealing with a level three Sonos support engineer. He contacted me after I emailed the CEO! His response is below. I don’t see how this is a problem on Apple side when everything was working fine until a Sonos update. For me, it only happens when I use the Sonos app to access Apple Music, and I play an Apple Music playlist that I created. Most of the songs wanna play. However, if I go directly to those songs, or play them as part of the album, they play fine. it’s just the Apple Music playlist where I have this issue. If I use airplay to stream Apple Music from my phone to any of my Sonos devices, I have no issues. It’s incredibly frustrating. Here’s what the level three and Janire wrote to me last week (I’m not sure why he refers to my problem is intermittent when it happens consistently) :
”The issue discovered with 15.2 is an Apple issue. It's something they put in a temporary fix for in late March, and have a permanent fix planned later this year. Again, this issue is a very specific issue that affects uploaded tracks, and always affects those same tracks. Whenever Apple fixes that I wouldn't expect it to help with intermittent issues, although it's not impossible that changes to fix a specific issue effect your issue.”
I have the same problem. From the community entries it seems to be going on for over 4 months. Does anyone know if (a) it has been acknowledged by Sonos or Apple (b) a solution is on the horizon?
I’m from Denmark, and I’ve got the same problem with my new Sonos equipment. I use Apple Music, and most of it can’t play because “the song is not encoded correctly”. But only on Sonos One and Sonos Roam.
Play 1 still works!
same issues here. It’s definitely my iTunes “Matched” songs.
As a follow up… I have had multiple people from Sonos reach out to me regarding this issue and confirming that it is a known issue that is being worked on. I do appreciate that, I am just surprised that it is taking this long to do because as of June 1 - it is still an issue. What really bothers me the most is that on the live status page they still show a green check next to Apple Music! I have mentioned this to at least 4 Sonos people I cannot understand how they regard Apple Music as operational. If you don't have old equipment you can’t play your Apple Music library.
This has gone on now for almost 2 months and nobody at Sonos seems to give a rats tail. I am quickly going from a huge Sonos proponent to about to sell my equipment if this is going to be the new level of customer service.
hey everyone here its an itunes match issue linked to spatial audio upgrade via airplay ready devices. if you have older sonos device non airplay - group that into playlist and match service apple tracks work again. *****. tim apple im looking at your trillion billion dollar company and its poor audio codec debugging. sonos for **** sake.
Moderator Note: Modified in accordance with the Community Code of Conduct.
Same problem here with half (or more) of my Apple Music library. It seems when I delete the song from my my Apple library and then re-add it, it'll work with SONOS, but I'll be darned if I want to go though THOUSANDS of songs to figure out which ones I need to do this with. Why can't they fix this????
Bought the new Guardians of the Galaxy via Apple. ‘Not encoded Correctly’ appears for EVERY track. My experience has been that I get these errors with some, but not all, Apple purchases in my library.
Same problem. Normally don’t post. But this seems to be a chronic problem.
Ah, yes, they may be aware of ‘an issue’, but what if the issue you’re experiencing is different, while expressing the same symptoms? Or that it is your data that takes the programmers to the actual fix? The only cost to you here is time, and the possible benefit is large, either way.
Sonos definitely knows about it; e.g.,
I have to think that they are fully aware of the situation given the number of people experiencing it
Have you submitted a diagnostic, and called Sonos, as requested in the marked ‘answer’ above?
I just discovered this issue tonight after returning home from a week long trip. I have 10s of thousands of songs that are unplayable right now!!!!
+1 here.
I’m experiencing the exact same issue. I can reproduce it 100% with a particular album in my iTunes library. It was a CD I imported many years ago that was “matched” in iTunes (remember that facility? Apple used to allow you to match titles in your ripped library with its streaming content). All of I sudden (having worked for years) I get this weird encoded error. this is through my Play One (voice enabled) speaker.
I’m a big Sonos fan with a dozen speakers (and a shareholder) and this bug has made Sonos almost useless for me. I mainly listen to playlists I’ve made over the years from CDs I have ripped, many unavailable on streaming services, and none of those can be played through Sonos right now…
Wtf Sonos, fix this issue. I’m receiving it both at my home in the USA and Portugal
What I found out today is that the new Sonos equipment has the issue. Speaking with a Sonos tech confirmed this. I can play tracks just fine if I send them to an older Sonos speaker ( play 3, or old amp) and then attach a new amp to that one it all plays fine. If I directly try to send the playlist to my new amp or a play 5 it will not play correctly. They said it is a known issue and I said why isn’t it posted as a known issue on Sonos Support then? I am using S2 for all my rooms.
I too am experiencing this ludicrousness. Does reverting back to Sonos 1 from Sonos 2 fix the problem? I will do that absolutely if it does.
So as an update...since nobody at Sonos cares.
I submitted a diagnostic from my home this yesterday and spoke with a Sonos tech, he had no idea what is happening. So I have the same issue happening at both houses and have sent in diagnostics from both houses and I get no possible solution. Last night I tried to play one of the playlists that had been going me issues and it played perfectly! Today it is back to playing sporadic tracks? This is just beyond crazy at this point. Oh, and have I mentioned that in between my Sonos calls I spoke with Apple Music support? They (Apple Music) have no known Sonos issues and are not working on anything as the first Sonos tech told me.
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