why so many updates

  • 10 November 2022
  • 43 replies
  • 1448 views

I don’t use Sonos every day.  But on the weekends it’s nice to use.  Unfortunately the constant requirement for updates forces me to stop what I’m doing, update my computer, update my mobile device, often restart my computer and device, sometimes unplug sonos or my router to reset.  It’s become so burdensome that Sonos is no longer a usable device.  This has been going on for years without any signs of improvement.  Sorry, no longer will I be a Sonos user


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43 replies

My problem with the updates is that nothing really seems to change or get better. Recent updates only took away functionality instead of adding them. You also don't get any info off what is about to change when it does like taking away of the - On This Device - option. 

 

 

Here are the release notes.

 

A lot of the issues are going to be bug fixes that only a small number of users are experiencing in rare cases.  It does not make a lot of sense to give details about these changes, since the vast majority will not care, or perhaps even understand what the issue is (myself included since I don’t have inside knowledge on how some parts of Sonos work)

It could also be security related changes to protect against known attacks.

It could be that these are pre-emptive changes to deal with future OS changes that Apple or Google has planned.  Or changes that Sonos has planned but not yet fully implemented.

And sure, as a consumer, we might prefer to have less updates and only apply the changes that we care about.  However, that makes it rather difficult and expensive to troubleshoot issues when every installment is potentially a different version of your software.  So Sonos requires that you update to the current version before working on issues.

Then prove it.

Anyone with any significant experience of the system knows that a version mismatch between controller and players can often, but not always, result in greyed out options. 

And you still didn’t answer the question JohnB posed.

Userlevel 7
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I don’t use Sonos every day.  But on the weekends it’s nice to use.  Unfortunately the constant requirement for updates forces me to stop what I’m doing, update my computer, update my mobile device, often restart my computer and device, sometimes unplug sonos or my router to reset.  It’s become so burdensome that Sonos is no longer a usable device.  This has been going on for years without any signs of improvement.  Sorry, no longer will I be a Sonos user

All you need do is turn off auto-update on speakers and controllers. 

It’s not guessing, and you didn’t respond to JohnB’s query:

Do you have your Sonos system set not to update automatically (setting in Sonos app) but the Sonos app to update automatically (setting in your app store)?  If so, then that would explain your experience. 

 

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i came here to make this thread, UPDATE UPDATE UPDATE and all i experience is a graduately worsening user experience. I was holding on tightly to my S1 app since i was told S2 is **, but then i added a one gen2 to my system and was FORCED to update, and i see npw what they meant whe they said it was crap. Unstable, often not working, uses more CPU power on fancy animations than actual functions that works, when and why did sonos decide to become manufactor of useless crap..?

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Userlevel 2
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My problem with the updates is that nothing really seems to change or get better. Recent updates only took away functionality instead of adding them. You also don't get any info off what is about to change when it does like taking away of the - On This Device - option. 

 

 

Userlevel 7

Sonos frequently updates their app and devices to make enhancements to their products and improve the Sonos user experience. This is pretty common with modern-day technology. And Sonos updates aren’t that difficult. You update the app which takes a few seconds. Then you update the speakers which usually takes anywhere between 1-5 minutes depending on the update. That’s it.

If this process is a burden in your life and makes the speaker unusable to you, then you are probably better off selling your speakers and using a traditional stereo system that doesn’t require an app and doesn’t connect to your wireless network.

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I'd advise just the opposite: turn auto-update on. 99.9% of Sonos updates go unnoticed on my system. Why is your experience different?

Userlevel 7
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I'd advise just the opposite: turn auto-update on. 99.9% of Sonos updates go unnoticed on my system. Why is your experience different?

I’ve mine set to 4am. She won’t notice an update…..

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I'd advise just the opposite: turn auto-update on. 99.9% of Sonos updates go unnoticed on my system. Why is your experience different?

I’ve mine set to 4am. She won’t notice an update…..

Well… maybe not. Then again, all sorts of things can go on at 4am… Maybe that’s why she won’t notice the update?

It is not optional when you are prohibited from adding new services or doing anything but basic operation before you update. 

In most instances this is probably due to a mismatch in versions when an update has been made to a controller app but not to the system, rather than on not being on the latest version.  This situation can be avoided by the user, as explained by @Stanley_4 .  Most uses of Sonos are simply to play music, and it is to be expected that “system management” tasks require a stable and predictable environment.

Do you have your Sonos system set not to update automatically (setting in Sonos app) but the Sonos app to update automatically (setting in your app store)?  If so, then that would explain your experience. 

Then prove it.

I think you are mistaking me for someone who now gives a **** about whether or not you improve your understanding of the Sonos system.  I was just trying to help, as in your thread here.

I can’t prove what I said there, either.

Then prove it.

I think you are mistaking me for someone who now gives a ****

A “poop”?

Something like that. 

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Maybe assigning static/reserved IP addresses to the Sonos gear would make the Sonos system happy with the router?

The S2 controller offers more features and can use more controller resources. In my case the latest S2 controllers are slightly slower starting up because they collect more data from the players and from online servers, but I’d need to use timing instruments to prove that screen to screen operation is significantly faster or slower than the older controllers.

With regard to “no network issues” we have helped hundreds of people, who had “perfect” networks, achieve full use of their SONOS system (after reconfiguring their network slightly). SONOS makes more demands on the local network than simple web browsing and email.

When I first started my SONOS system it was awful. After I reconfigured my “perfect” network and dealt with a neighbor’s wireless phone interfering with my system, it has been smooth sailing since 2005.

Sonos updates are not a big deal if you take control of them by choosing when and how often to update. It isn’t as if there is a big security issue you will be exposed to in the time you delay any update because of this controlled updating regime of even say once in six months. I am on S1 and don’t get many updates, but this is how I would deal with S2 updates because not all my Sonos units are on all the time.

That said, any issues after an update point to network issues that are best addressed ASAP because they may next turn up even without an update cycle.

I know there isnt a big security issue, but there a features that are unavailable unless you update, and that is just poor design from the get go. I baught these speakers so that i could listen to music, not so that i would have to be bothered with POS software and anoying useless updates when i want to use them. Sonos is going in the bin, i just convinced myself.

Moderator Note: Modified in accordance with the Community Code of Conduct.

 

The firmware on the speakers and software on your controlling apps should be matched,  If you updated one and not the other, it’s understandable that certain feature would not work.   And it’s not surprising that you have to be on the current version in order to install new products.  And sure, some cloud based features are going to require being on the latest version, although I’m not aware of any specifically for Sonos.

I assume you didn’t mean to say that new features should work without having to update.

I’ll note that SONOS offers far fewer iPad updates than SPOTIFY or AMAZON MUSIC.

i diddnt tosss the speakers into the bin like i convinced myself i would, instead i kept them, and i updated and updated and updated and updated and updated like a good little lad and all that happend is that the chick fell a sleep on the couch and now the controller is worse than EVER. 

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So you’ve still not done the right things:

  • fix your router
  • ste updates to automatic.

Sonos might consider a dual-track update system, several things I use offer that.

Instant updates - As soon as they are ready you get them.

Scheduled updates - You get them once a month, if there were any.

Given the App Store issues that could well mean having to have two different Apps to work around the built-in auto update limitations.

Some of the packages that I use have a “stable” version that is well tested and could be a year or two old, and a “new” version that may still have a few bugs or developing features.

Certainly would increase complexity for the user, and cause Customer Service to support more versions of the system. 

Imagine bringing home a smoking hot chick from a night out on the town, and you want to impress her by playing some nice tunes..and then, right then and there Sonos wants you to update the firmware, because there is a new animation for the list of speakers, so that when you check one speaker in the list of speakers it jumps to the top and then to the bottom of the list, because who on earth can live without animations in the list of speakers OMG. Also imagine how that would play out if the update fails and you have to retry a few times, to get the new animations, and you can’t add any new services unless you update the animations on all devices and controllers...that hot chick is not allowed in this forum is she? Why do you hate hot chicks??

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It is not optional when you are prohibited from adding new services or doing anything but basic operation before you update. 

Userlevel 2

The routers shouldn’t have any effect on whether or not Sonos system updates suck.  We have sonos in 3 retail locations, at home and a rental unit.  CONSTANT updates are so bothersome.  I want my systems to be up to date.  I don’t understand why they can’t figure out how to do it at 3am in the background.  I have selected automatic updates to no avail.  The app, controller and speaker updates are just too much.  Most of the time you also have to reconnect apple music or spotify accounts because the update disconnected you.  It’s such a crappy experience.

There are several points I find puzzling about your post. 

First is the use of the word ‘CONSTANT’. This is certainly counter to my experience, and if you look at the dates on the release notes page, not what I would consider constant.

Second, there are two parts to an update, generally speaking. The first is on the computers that run each speaker, and controlled by that ‘automatic updates’ flag you’ve mentioned. Since that feature was released, I’ve not had to update my speakers once, it has always occurred automatically, I assume at the assigned time. However, I mostly use the iOS controller, so that I manually update, once on each device (I tend to have three, two iPads and an iPhone). At most, this takes a minute to download and install, on my sub-gigabit network. When I sit down at a desktop, I update the controllers there, but that doesn’t happen often.

Having to reconnect a streaming service frequently is more concerning to me. You shouldn’t be needing to do that. It suggests that either Sonos has stored an old authorization token (which aren’t supposed to change), or that your speakers are unable to properly connect to the service’s authorization server. This is unlikely to have anything to do with an update, unless the network is experiencing duplicate IP address issues being generated by the router. 

It may be worth the time to read the manual for the router, and set up reserved IP addresses for all Sonos devices. It’s good network practices, and certainly won’t hurt anything, and it could resolve this issue you seem to be experiencing.