The New Sonos App and Future Feature Updates

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P
Userlevel 1

Terrible update.  

When app starts, it says no products found - every time.  Then it goes searching and in the background finds the products.

Where is my local LAN playback folder?  How am I supposed to play ANY music when local LAN folder is no longer visible.  At least this used to work in 80.0.5, now with .7 even that does not work.  And I was previously complaining about AlbumArt being all gone, even from Windows version now.

The only update we need is to revert back to the original version.

SONOS, it probably took you guys ages to build the brand, it’s getting wiped out pretty soon unless you get your act together.  That would be terrible for such a good idea.

G
Userlevel 2
Badge +1

Sonos is making a mess of it. They should have introduced a parallel version of the new app software instead of using the owners as guinea pigs.

The convenience and stability that Sonos has made its name with can no longer be taken for granted.  

I will no longer buy Sonos speakers and will gradually switch to another system.

Probably the seme for all here

P
Userlevel 1

Just downgraded back to 16.1 APK from the web.  At least the local folder showed up right away, alongside all the Album art.  

Btw with this update, app rating on Play store will take a massive hit I presume.

U
Userlevel 3
Badge +2

We have a Sonos One in our bedroom.

It does just two things

In the evening we set the sleep timer so we can fall asleep gently to music.

And we set an alarm to wake us up slowly with music in the morning.

Your new app means we no longer have access to those 2 services.

You have, quite literally, rendered your speaker pointless through your app upgrade.

Unbelievable. Utterly unbelievable.

A
Badge

I haven’t seen this mentioned before…

ON Windows Desktop APP vn 16.1 - IKEA SYMFONISK speakers show correctly as L/R surround 

SYMFONISK Bookshelf: Den (LS)
Serial Number: 54-2A-1B-5B-9A-4E:A
Sonos OS: S2
Version: 16.2 (build 79052294)
Hardware Version: 1.34.3.9-1.2
Series ID: A201
IP Address: 192.168.1.22
WM: 2
---------------------------------
SYMFONISK Bookshelf: Den (RS)
Serial Number: 54-2A-1B-5B-6A-88:3
Sonos OS: S2
Version: 16.2 (build 79052294)
Hardware Version: 1.34.3.9-1.2
Series ID: A201
IP Address: 192.168.1.166
WM: 2

On ANDROID vn 80.01.07 - SYMFONISK speakers show incorrectly as "Bookshelf" with no L/R 

 

P
Userlevel 2

On day one I realised this was a train wreck of the worst kind. Apart from its inability to find the speakers, it is confusing to use, and I find myself lost in the screens not knowing where I am or the best way to get back.

I did email the CEO but got no response, not even an automatic reply.

One of the first lessons a software developer learns is to have a roll back procedure. Please, please give me an easy route back to V.2. 

amblue02
Userlevel 4
Badge +3

Why not change the message to “Your Sonos system is up to date but not functioning. Pleas check back in mid-June.”

 

I posted this tongue in cheek reply because like many Mac desktop/iPhone users who use their local library as their primary if not only source for music, Sonos won’t connect with my Mac’s Music folder rendering the system useless. I’ve tried every work around posted so far and no joy, so I’m listening to my entire music library on my Ultimate Ears speakers using all the functions I want and thoroughly enjoying my music library. Sonos has made this experience so absurd that it’s now comical - hence the post above. Your results may vary.

A work around is to stream from the Music app via airplay to your Sonos speakers.  Once you get a zone active you can then share it with the other zones. If you have the Apple Remote app this can become less clumsy.  Or you can use the new Sonos app to control zones once you’ve started the streaming from your Mac. 
 

I started doing this once Sonos stopped syncing my apple playlists years ago and it still works. Suboptimal but better than not accessing your music library on Sonos. 

Ken_Griffiths

On day one I realised this was a train wreck of the worst kind. Apart from its inability to find the speakers, it is confusing to use, and I find myself lost in the screens not knowing where I am or the best way to get back.

I did email the CEO but got no response, not even an automatic reply.

One of the first lessons a software developer learns is to have a roll back procedure. Please, please give me an easy route back to V.2. 

Really? - I find the new App really simple to understand and navigate around it - much simpler than the old S2 App. I appreciate there are some missing features and bugs (that are being worked on by Sonos) but the App design couldn’t be any more simple than it is.

D
Userlevel 4
Badge

This new SONOS app refuses to work for me at all. It balks because I do not want to update my SONOS speaker firmware. I failed to find an option to skip this message and thus lost all app functionality.

With the disaster move from S1 to S2 and Sonos back stabbing try to kick out all the old S1 systems, I highly distrust ANY of the SONOS firmware updates. Before I update the firmware, I give it a few week or month and check if there are any ugly side effects reported by the community. Reading the white washed release notes of SONOS does not help so this “wait and see” is my fallback position. BTW “wait and see” is a system operators best practice.

Looking at the official SONOS guidance “create a more personalized and effortless listening experience” I am getting even more suspicions. “Personalized” always means some body wants my usage data to run through some algorithm and present me some kind of obscure result with some advertisement sprinkled into it. Naturally, that data can also be sold to companies that want to know when I heard what music in my bedroom. And violá, the new app has removed all user made favorites and only provides the SONOS ones.

Either SONOS brings back the feature scope I have purchased my SOSONS speaker with, or I can only use those speakers via Airplay2. And then I fail to see any reason why I should not open up to other smart speakers in the market that can do Airplay2 as well. With the removal of support for the loudness buttons of my iPhone in the SONOS app, I have used mostly Airplay2 anyway. So much for this announced “effortless listening experience”.

U
Userlevel 3
Badge +2

On day one I realised this was a train wreck of the worst kind. Apart from its inability to find the speakers, it is confusing to use, and I find myself lost in the screens not knowing where I am or the best way to get back.

I did email the CEO but got no response, not even an automatic reply.

One of the first lessons a software developer learns is to have a roll back procedure. Please, please give me an easy route back to V.2. 

Really? - I find the new App really simple to understand and navigate around it - much simpler than the old S2 App. I appreciate there are some missing features and bugs (that are being worked on by Sonos) but the App design couldn’t be any more simple than it is.

@Ken_Griffiths The app is very simple. So simple in fact that virtually nothing of use actually works. Pleased for you that you like it. I prefer, you know, for things to work. Properly.

N
Userlevel 3
Badge

On day one I realised this was a train wreck of the worst kind. Apart from its inability to find the speakers, it is confusing to use, and I find myself lost in the screens not knowing where I am or the best way to get back.

I did email the CEO but got no response, not even an automatic reply.

One of the first lessons a software developer learns is to have a roll back procedure. Please, please give me an easy route back to V.2. 

Really? - I find the new App really simple to understand and navigate around it - much simpler than the old S2 App. I appreciate there are some missing features and bugs (that are being worked on by Sonos) but the App design couldn’t be any more simple than it is.

Pretty much can’t understand how anyone can actually say it’s simple to understand when the app is missing 3/4s of things you might need see/use to evaluate.

i do wonder though why I can’t put my favorites in any order I like, you can’t move them in the list, just delete… yep simple but no flexibility at all.

anyways, will wait at least another month to give a simplicity evaluation, when all the missing useful bits actually return. Roll on end of June.

F
Userlevel 2

The new app is easy to use only because the functionality is almost nil.  The lack of software quality control is almost as shocking as the lack of management that contributed to this complete failure of SONOS to support it’s customers.  Fix it by rolling your app back and re releasing it ASAP.

Ken_Griffiths

Apart from the known ‘exhaustively mentioned’ missing elements… both new Sonos Apps are just fine here. All speakers and services are still playing music & TV audio, installed subscription services and my SMBv2 NAS library is working and no issues seen with voice assistant services (Alexa in my case).

… a little slow to launch from a fully closed state, but apart from some optimisation, I find the App simple to navigate and use and undoubtedly it’s going to get better with each new update. 

Unlike some, my (Sonos) glass remains ‘full’, rather than ‘half empty’. 

It is, what it is and I can’t see the (Standstill-2) S2 App making a reappearance and I certainly don’t want to see Sonos fail otherwise we may all end up with paperweights around our Home. 

I’ll just wait patiently for any App updates and will be adding the new Ace headphones to my setup too in the not too distant future, as the Sonos hardware build quality and sound have me hooked, moreso than a software controller ‘remote’ App.

 

C
Userlevel 2

Local music library control or even awareness that there is even a local music library is incredibly flaky.

When I open the app it completely fails to realise that there is a local library attached. If I click on the Edit Home button then again I can’t see ‘Your Sources’ within the list. However, 5-10 seconds after I do this, the app will belatedly realise that the music library exists and add the ‘Your Sources’ section to the home page.

So apologies Mr Sonos but even your fixes are a bit rubbish, May need to go back to the drawing board again on this one

C
Userlevel 2

And also a round of thanks to you Keith for attempting to communicate around the stupidity of what’s been done here. And similar to the software devs, who I’m sure have had way more enjoyable Mays than this one

Much less kudos to the execs who came up with this brainwave

B
Userlevel 7
Badge +18

Unlike some, my (Sonos) glass remains ‘full’, rather than ‘half empty’. 

I appreciate your positive attitude, I've also loved Sonos and have even defended it to many an opponent. But unlike your experience, my music library won't connect to the new app, my playlists have disappeared, no items can be pinned on the start page, the queue has gone etc etc. I'm very unhappy as I had a perfectly working multi room sound system that has gone down the drain thanks to a new, immature app release. I deserve better and Sonos should have known better.

S
Userlevel 1

Where do I start ?

So a new app has been launched and there some new features that were requested by a very large user base.

WHAT WAS NOT REQUESTED WAS FOR KEY FUNCTIONALITY TO BE REMOVED FROM THE APP !!!!

Presumably, there was a software functionality specification drawn up before the first line of code was written. Did nobody think to put 'Existing Functionality' at the top of the list ??

This latest app is a complete f*** *p !

That this only affects existing users is a real kick in the teeth for them. In the meantime, I shall have to keep going to my Windows PC to view and manage my NAS based user library and start queues of music from my library.

We don't all stream music. Some of us still believe that music should be bought and paid for to then be able to play it !

You got your priorities wrong Sonos !

 

 

 

Ken_Griffiths

The NAS library here is fine, I’ve not seen it disappear and it plays without issue, but I accept that others are having issues and understand too that SMBv1 and http shares are not going to be supported, except in the Desktop controller App, but indications are that App will stop working eventually too in some months time - I base that on the notifications and emails that were sent out in April. Companies like Apple and Microsoft are not supporting those insecure protocols too, so new Apps are unlikely to support them going forward.. I struggle to find an App on the iOS App Store that supports SMBv1, most are now SMBv2 or higher.

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amblue02
Userlevel 4
Badge +3

The NAS library here is fine, I’ve not seen it disappear and it plays without issue, but I accept that others are having issues and understand too that SMBv1 and http shares are not going to be supported, except in the Desktop controller App, but indications are that App will stop working eventually too in some months time - I base that on the notifications and emails that were sent out in April. Companies like Apple and Microsoft are not supporting those insecure protocols too, so new Apps are unlikely to support them going forward.. I struggle to find an App on the iOS App Store that supports SMBv1, most are now SMBv2 or higher.

How do you convert a Mac based music libary to SMBv2 from SMBv1?  Is this what the updated targeted for mid-June will do?

Ken_Griffiths

The NAS library here is fine, I’ve not seen it disappear and it plays without issue, but I accept that others are having issues and understand too that SMBv1 and http shares are not going to be supported, except in the Desktop controller App, but indications are that App will stop working eventually too in some months time - I base that on the notifications and emails that were sent out in April. Companies like Apple and Microsoft are not supporting those insecure protocols too, so new Apps are unlikely to support them going forward.. I struggle to find an App on the iOS App Store that supports SMBv1, most are now SMBv2 or higher.

How do you convert a Mac based music libary to SMBv2 from SMBv1?  Is this what the updated targeted for mid-June will do?

I don’t use MAC, so I’m not familiar with the steps needed, but there is a guide for windows here published by @press250, with screenshots. 

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/adding%2Da%2Dwindows%2Dsmb%2Dshare%2Dstep%2Dby%2Dstep%2D6892060

I assume a MAC SMBv2 share would be similar to setup. Maybe check online, or YouTube perhaps? 

U
Userlevel 7
Badge +3

We have a Sonos One in our bedroom.

It does just two things

In the evening we set the sleep timer so we can fall asleep gently to music.

And we set an alarm to wake us up slowly with music in the morning.

Your new app means we no longer have access to those 2 services.

You have, quite literally, rendered your speaker pointless through your app upgrade.

Unbelievable. Utterly unbelievable.

Except the alarms were fixed last week.  Sleep timer?  Can’t help you there (yet) but the alarm features are back and work fine.

T
Userlevel 3
Badge


if you could’ve made this stuff up, you could’ve written a highly viable sitcom!

This app is an utter clusterf.

N
Badge

I have to add to this….

OMG   IT IS UTTERLY HOPELESS !!

There….my first shout on the internet!

I have not been able to ANY of the things I normally do without having to dig around and then it doesn’t work the same way.

I’d list all the f£f#@k ups, but there just isn’t time. 
I’ve been part of a number of Sonos beta test groups since the early days and they seem to have been well run and tested, but I never saw this coming.

In the name of all that is holy give us access to the S2 version……QUICKLY

 

C
Userlevel 1

It’s hard to believe this app is so awful. Can you just roll back to the previous version and put this one into a beta program while you work out the issues???

jgatie

It’s hard to believe this app is so awful. Can you just roll back to the previous version and put this one into a beta program while you work out the issues???

 

It was in a beta program.  It was pushed out anyway.  Obviously someone outside the development and testing group decided to overlook any missing features in order to get the release out to the public by a certain date.  More than likely to facilitate the release of the new hardware by the end of the fiscal year.

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