SoundCloud Stream "Unable to browse music"

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I am unable to browse my stream in SoundCloud. When I choose the "Stream" option, I get the error message "Unable to browse music"

All other SoundCloud options appear to be working fine: "Likes", "Following", etc.

I have tried deleting and re-adding the service several times, and it makes no difference.
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42 replies

K
Badge +1
Don't know if anyone is still busy with the solution of this thread, but I have the same problem for a while.

Diagnostic #7959764

Thanks, Ben

Not really a solution but a similar case I had in the past...
https://en.community.sonos.com/wireless-speakers-228992/soundcloud-stream-not-working-6735499/index1.html#post16009626
maybe worth reading
S
Userlevel 2
Don't know if anyone is still busy with the solution of this thread, but I have the same problem for a while.

Diagnostic #7959764

Thanks, Ben
Edward R
Userlevel 7
Badge +20
We have been going through some issues with SoundCloud. They are in a state of change and as such, we do see some anomalies from time to time. However, in order to determine if there are issues with your system, EricJamesBrunjes, can you please submit a diagnostic and get back to us?
E
I'm experiencing the same issue and have tried all the options.

Has anyone found a fix?
K
Badge +1
I am also experiencing this issue (Unable to browse SoundCloud stream, other channels 'Likes', 'playlists' etc work). I have removed and re-added my SoundCloud account, and have power-cycled my speakers with no change. Diagnostics submitted, #6327162
I am also experiencing it again. Didn't log a case anymore since this happens more to me then it is working.
G
I am also experiencing this issue (Unable to browse SoundCloud stream, other channels 'Likes', 'playlists' etc work). I have removed and re-added my SoundCloud account, and have power-cycled my speakers with no change. Diagnostics submitted, #6327162
K
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I know this is an old thread but has anyone a solution? I experience the same bug with the latest software (iOS and Mac os x).

Hi, I'm not sure if your problem is related as this was some time ago. Could you submit a diagnostic and respond with the confirmation number? I'll have a look. Thanks!

My number is 5496979
Edward R
Userlevel 7
Badge +20
I know this is an old thread but has anyone a solution? I experience the same bug with the latest software (iOS and Mac os x).

Hi, I'm not sure if your problem is related as this was some time ago. Could you submit a diagnostic and respond with the confirmation number? I'll have a look. Thanks!
K
Badge +1
I know this is an old thread but has anyone a solution? I experience the same bug with the latest software (iOS and Mac os x).
J
Same issue. Diagnostics confirmation number: 4649594
L
Hello, i have the same. Everything else  (all other music sources but soundcloud) works fine, just soundcloud is 'unable to browse music' since yesterday.
Restarting the app and or the Play 1 doesn't change it.

Diagnostics confirmation nr: 4649461 
B
4555216
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Just checked - my Stream is back up again.
P
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Hello all, 

please could you provide additional diagnostics of your systems once unable to browse? 

We need to look into this case by case at this point and do need the additional data for it. 
Diagnostics confirmation number: 4494252
C
Hi Daniel,

Diagnostics from Android was sent, confirmation number 4494227.
Unfortunately using the windows controller for some reason I'm getting an error message saying unable to send diagnostics at this time.
Thanks
C
Mine came back 45mins ago or so...
Daniel H
Userlevel 4
Badge +3
Hello all, 

please could you provide additional diagnostics of your systems once unable to browse? 

We need to look into this case by case at this point and do need the additional data for it. 
C
I am literally speaking to both Sonos and Soundcloud as I type this. I believe this is a bug that neither firm has a solution for at this time. Mine fixed itself for a couple of days last week and then dropped again. Everything else still working ok only stream is unavailable which naturally is the function that I use the most. 
L
Yeah, it just fixed itself one day. I didnt do anything other than guve up
C
Wondering if any update? I'm having same issue. I've attempted restarting the Sonos players, removing the soundcloud service from sonos app and reinstalling. Experiencing this on Android, ios and on the windows Sonos controller. Thanks
C
Any further developments on the resolution of the stream issue? I have exactly the same problem. Sonos have told me to wait to hear what Soundcloud have to say.
P
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Hi Paul and Leon, 
Could you please submit a system diagnostics, right after seeing the "unable to browse" message, and reply with the confirmation numbers? 

How to submit a system diagnostics

OK it broke again. Diagnostics confirmation number is 4454950
B
Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
Done that, still the same. Am going out now so won't be able to check for replies. Thanks for your help so far.
Daniel H
Userlevel 4
Badge +3
Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
No, really just a restart (reboot) of the PLAY:1. 
B
Can I do this? I saw the reply above and was hopeful it'd work but I still get the same error when trying to browse my SoundCloud stream.
A factory reset?
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