Sonos controller problem on iOS 9.3.5



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Userlevel 1
I am ready to give up on Sonos as this is the 2nd time they have essentially bricked an iPad for me. My wife can’t stand using a phone or PC to control Sonos but is happy having a dedicated older iPad the listen to Sonos. I am not buying a new iPad just to be a Sonos controller. I have 4 Sonos devices and was a big supporter as they are vendor agnostic. The app does little and killing support sucks. Don’t blame Apple, this is Sonos fault for not understanding their customers. If you can’t handle an app, there is this technology called web pages you could use.:


My complaints are frequent because Sonos presents these updates without warning. I don't need recently played - so why must I update?


Once again - YOU DON'T HAVE TO UPDATE!!!!!!!

There was guy here who kept his system at 4.0 for years. Nothing forced him to update, and nothing is forcing you.


I would happily not have updated my Sonos software. Where was the choice? I woke up this morning and suddenly my iPad won’t talk to my system. Using older hardware as a controller is a perfect use of older hardware. I don’t want it burning up memory on my phone. My iPad 2 was dedicated to Sonos.
Userlevel 2
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Can I join others here in asking for Sonos to make the older version of their app available . I don't want the whistles and bells I just want my Sonos system to work on 9.3.5 . I wasn't notified of this when I bought the system
Me too - controller working perfectly yesterday and will not run today. Farcical. Sonos... FIX THIS
Are you joking me, fix the problem so that we can use our devices without being forced to purchase new ones
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I have encountered the same problem in that my iPad with ios 9.3.5 will no longer run the Sonos app. I am appalled that Sonos can't just leave those with this version of the software as is. All they would have to do is read which version the machine has and then state that you have the latest version for this ios. SIMPLE. MANY OTHER APP DEVELOPERS DO THIS.

My BBC apps, ITV, S4C, Sky, Radio and podcast apps are all still working.

Why not just offer a very simple select and play type mini app with none of the bells an whistles that will work on even the lowest spec tablet/phone.

SONOS. IF YOU WON'T DO THIS THEN LET SOMEBODY IN THE COMMUNITY PUT IT RIGHT!!!!!!!
Found a partial workaround for playing Spotify music on Sonos. The Spotify app will still let you select the Sonos speakers as output channel. You can control all the playback features from Spotify app. For now. Just wont install & link new speakers but you can use your phone for that.
Understand you should not upgrade but when you have a family doing it, we have no choice. it is costing me more in devices to use the system than all the equipment. I have 11 zones, 4 CT100's, 4 iPads for starters. i only want to press play. 10 years down the drain. Not happy
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I have the same issue. I was using my old iPad iOS 9.3.5 just for Sonos music until this last update. This is a little disappointing, but guess I'll just have to use my iMac or iPhone 😠
Userlevel 2
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My iPads stopped working yesterday with Sonos, bit of a bummer as I have a few around the house for automation all nicely dressed in Launchport charging shells. Went to eBay this morning and picked up some used Mini 2's to fix the issue. To be honest my Mini's were dead slow and sometimes almost useless running iOs 9.

One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.


That's a bit over reaction lol . Less dramatic way is to segregate your system similar to the people running the cr100. Details are in this thread https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510/index1.html

Or just embrace the updates, buy new hardware regularly (new phone and iPad (pro) every year or two) .



Ridiculous answer. not everybody can just buy new technology, and why should they if it still works perfectly in all other aspects. there should be an older version available that does work with older devices
This is pathetic. We have ipad minis in all rooms and installed them in the walls. They are NOT THAT OLD!! They are all running 9.3.5 and Sonos is telling us we need to replace all of them? Not good PR.
Userlevel 7
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Or a bottle of mother's ruin? More my taste, these days 😃


So why can't I switch off the blasted Update Icon/item ?


You can't because Sonos wants you to update. If it bothers you so much that you have to get rid of it, that's your problem. I suggest a nice cup of chamomile.
Userlevel 7
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My complaints are frequent because Sonos presents these updates without warning. I don't need recently played - so why must I update?


Once again - YOU DON'T HAVE TO UPDATE!!!!!!!

There was guy here who kept his system at 4.0 for years. Nothing forced him to update, and nothing is forcing you.


So why can't I switch off the blasted Update Icon/item ?
Userlevel 2
Argh. If I don’t add new speakers and other equipment or need truetone and other stuff my system would be perfectly fine with version 9xx of the firmware and controller for iOS 9.3.5 for example.. I have payed for the hardware so I should have the choice to upgrade firmware and controller etc. Or NOT. It doesn’t say on the box that the system will only function for xx software releases. What happens when Sonos add some crazy feature that my play 1 doesn’t support ? Do I have to throw it out !? I really don’t care about the new features. My system performed fine in October So please let me have the option to downgrade to that combination of firmware and controller versions. !!


My complaints are frequent because Sonos presents these updates without warning. I don't need recently played - so why must I update?


Once again - YOU DON'T HAVE TO UPDATE!!!!!!!

There was guy here who kept his system at 4.0 for years. Nothing forced him to update, and nothing is forcing you.
So why don’t you just limit the functionality for old controllers like iPad and iPhones. All we need is basic functionality !! Or do you have a secret agreement with Apple to force user to upgrade the hardware ?? The sensible way to treat you customers is to let them choose if and when they want to upgrade their systems. ??

They have done this, but they can't do it forever. Controllers in the past have had limited functions with some older mobile OS versions. For instance, 10.0:

https://www.sonos.com/en-us/software/release/10-0

Operating systems iOS 9 and Android 4.4 are now partially supported by the Sonos App. Devices running iOS 9 or Android 4.4 can still browse, search and play music using this version of the Sonos app. Less common tasks like adding new speakers, modifying music services, or setting up a new Sonos system require Android 5.0 or higher, or iOS 10 or higher.


It seems there was a big cutoff for this particular release, because there are no older OS versions that are partially supported.
Userlevel 7
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One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.


Something which you refuse to do, even after your frequent and repeated complaints. So despite the fact you pimp the long extinct Squeezebox every chance you can, it seems you just can't give up on Sonos.


I never mentioned the other system - you did! Thanks.

My complaints are frequent because Sonos presents these updates without warning. I don't need recently played - so why must I update?
Userlevel 2
So why don’t you just limit the functionality for old controllers like iPad and iPhones. All we need is basic functionality !! Or do you have a secret agreement with Apple to force user to upgrade the hardware ?? The sensible way to treat you customers is to let them choose if and when they want to upgrade their systems. ??


One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.


Something which you refuse to do, even after your frequent and repeated complaints. So despite the fact you pimp the long extinct Squeezebox every chance you can, it seems you just can't give up on Sonos.
I also have the same problem. It seems that Sonos should have simply skipped updates for iOS < 10, which they did not. The iPad has not changed, the hardware has NOT changed, jgatle, and Sonos broke their own product by updating blindly and carelessly, without making a check on the version. Having made the mistake, they do not provide a way to rectify it.

The firmware on the hardware most certainly did change, and the hardware is useless without the firmware.
I also have the same problem. It seems that Sonos should have simply skipped updates for iOS < 10, which they did not. The iPad has not changed, the hardware has NOT changed, jgatle, and Sonos broke their own product by updating blindly and carelessly, without making a check on the version. Having made the mistake, they do not provide a way to rectify it.
Userlevel 4
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One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.


That's a bit over reaction lol . Less dramatic way is to segregate your system similar to the people running the cr100. Details are in this thread https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510/index1.html

Or just embrace the updates, buy new hardware regularly (new phone and iPad (pro) every year or two) .
Userlevel 2
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Unbelievable!! I've already had to replace my ageing iPad Gen 1 once due to this. I was quite happy with it as a Sonos controller as that is all it did propped up in the Kitchen. Now I have to replace my Gen 3! And to cite that they are worried that the older iPads are not up to the task. It's not like the Sonos app is particularly resource hungry!!:@