Sonos controller problem on iOS 9.3.5
Userlevel 1
I have my Sonos controller on several iOS devices but after the most recent Sonos update I cannot start the Sonos Controller on my iPad with iOS 9.3.5. (it's an older iPad and iOS 9.3.5 is the most recent iOS for that device). I can start Sonos controller on my iPhone iOS 11.0.3 and then the iPad with iOS 9.3.5. picks that up and I can then continue to use the iPad with Sonos controller to choose music and so on. Not a huge thing and I have a work around but something is not working as it should, the Sonos 8.1 Software release notes say iOS 9 and higher. Can you let me know how to fix the problem?
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Because the controller is part of a integral system of software and hardware, and the old versions stop working after 2 or 3 updates to the hardware.
One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.
Because the controller is part of a integral system of software and hardware, and the old versions stop working after 2 or 3 updates to the hardware.
Userlevel 2
Why don't Sonos just leave an old version on Appstore ?.. Philips do that to support their users. !!!
I have the same issue. Sonos in their infinite wisdom have decide to no longer offer the sonos controller on IOS 9.3.5.
This is surely not acceptable. Why do Sonos not give users the choice of whether they upgrade or not? This is the response I have received from Sonos.
Thank you for contacting Sonos. My name is Eon, and I'll be helping you with your iOS question.
The reason we don't give an update for devices on iOS 9.3.5, is that Apple does not support those devices. The devices on iOS 9.3.5 hardware architectures and a less powerful 1.0 GHz CPU that Apple has deemed insufficiently powerful enough to even run the basic, barebones features of iOS 10, iOS 11 or iOS 12. Due to this, we had to follow in suit, just like other companies that make apps with Apple, too stop giving updates since Apple stopped supporting devices.
Also, if we're to keep updating iOS devices on 9.3.5, there will be an issue that they will start to struggle to handle what we require from them a few due to the hardware and software architecture age.
Do you happen to have another device that you can use Sonos with?
We will pass along to the development team, to make sure that there is some kind of warning message if, there will be a type of iOS or OS limit or end of support message for customers.
If you have any other issues, please don't hesitate to give us a call or reply back to this email.
I have replied to Sonos and an waiting for their response.
This is surely not acceptable. Why do Sonos not give users the choice of whether they upgrade or not? This is the response I have received from Sonos.
Thank you for contacting Sonos. My name is Eon, and I'll be helping you with your iOS question.
The reason we don't give an update for devices on iOS 9.3.5, is that Apple does not support those devices. The devices on iOS 9.3.5 hardware architectures and a less powerful 1.0 GHz CPU that Apple has deemed insufficiently powerful enough to even run the basic, barebones features of iOS 10, iOS 11 or iOS 12. Due to this, we had to follow in suit, just like other companies that make apps with Apple, too stop giving updates since Apple stopped supporting devices.
Also, if we're to keep updating iOS devices on 9.3.5, there will be an issue that they will start to struggle to handle what we require from them a few due to the hardware and software architecture age.
Do you happen to have another device that you can use Sonos with?
We will pass along to the development team, to make sure that there is some kind of warning message if, there will be a type of iOS or OS limit or end of support message for customers.
If you have any other issues, please don't hesitate to give us a call or reply back to this email.
I have replied to Sonos and an waiting for their response.
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