Rubbish new update, what do others think ?
Userlevel 2
Hi there, I'm not really one to complain because my sonos equipment is the best I've ever brought. But I must say. I've just done the new update and I think it's a load of rubbish! I don't want my playlist clearing when I want to play another, I'd like to clear it myself thank you please! What do others think? Please take this on board, thank you .
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Userlevel 3
+1
Finally, it's ok to like the new update but it's not ok to come on this forum and tell people to "get a life".
I was referring to e.g.
...which really sounds like a hyperbole to me.
A lot of the complaints are by those who didn't read the release notes, lots of warning out changes and how the new system works. Your queue deleted? You were warned about the queue. That those people failed to read the release notes, not pay attention to the run through on screen and have never heard of the terms save/back up is somehow Sonos' fault
Says the one who obviously reads every set of Release Notes and EULA before ever 'upgrading'?
Although many may have done it and thought they'd give it a chance - but couldn't get used to it? Unlike most other upgrades though, a rollback isn't an option with Sonos because they know best, not you.
Although many may have done it and thought they'd give it a chance - but couldn't get used to it? Unlike most other upgrades though, a rollback isn't an option with Sonos because they know best, not you.
It has nothing to do with reading or knowing or being aware. I read the release notes. Matter of fact, I was in the beta test group. I know about the warnings. I know about saving. Doesn't change a thing: I hate the update because it fundamentally changed the way I use Sonos. They took the defaults I was happy with and changed them to a default I will never use, and even if I did there are ways of satisfying it without deleting the queue. I liked the jukebox look-and-feel of Sonos and they have now defaulted to an iTunes look-and-feel.
I'm not expecting them to change it back, but it was their doing, not ours. All the reading/knowing/warning/saving in the world is not going to change that fact, so yes, it's most certainly their fault.
Userlevel 3
+1
I'm not expecting them to change it back, but it was their doing, not ours. All the reading/knowing/warning/saving in the world is not going to change that fact, so yes, it's most certainly their fault.
Maybe behavior like this could be made optional (in settings!), so that everybody can select his/her preference:
I/0 Toggle: Direct press starts song vs direct press queues.
Userlevel 3
+1
Apart from all of that: "queues" and "Sonos playlists" are concepts that are bad from the start, because a queue is like an unsaved document anyway and Sonos playlists cannot be back-upped or used on other systems.
So the "smart" way of doing things would be to set up playlists on other platforms (e.g. streaming services) and only use those. Consequently I do not have ONE Sonos playlist, nor do I care if the queue is deleted (I even tend to delete it myself quite often).
So the "smart" way of doing things would be to set up playlists on other platforms (e.g. streaming services) and only use those. Consequently I do not have ONE Sonos playlist, nor do I care if the queue is deleted (I even tend to delete it myself quite often).
It's now simply different. Just as the original interface was different.
There were things in the old i never used as there will be things in the new that I shall not use. I shall adapt to the new and not complain about what was and now isn't. IOS10 users will be out in force about the silly, stupid and ignorant changes Apple have made because it means they will have to learn a new way of doing things.
I too was happy with the defaults. It's now changed to soemthing else. So what. That's my opinion.
My beef is with those who couldn't be bothered to RTFM and blame Sonos for their inaction.
As a matter of fact, I had the exact same experience as others in here. I was entertaining and people who thought they were adding a single song to a queue jukebox style ended up deleting everyone else's selection and playing an album of songs. So yes, I've experienced a lost queue, and the warnings don't help with people who are not familiar with them. You know, like people in those "Listen out loud" and " Music Makes it Home" campaigns.
Also, I don't care if there are things I don't use in the menu. I care that the thing I don't use is the default, and is one unknowing party attendee click away from ruining the "Listen out loud" experience for me and my guests, just to satisfy the vocal fans of a UI created for one person listening on their earbuds.
Maybe behavior like this could be made optional (in settings!), so that everybody can select his/her preference:
I/0 Toggle: Direct press starts song vs direct press queues.
I wish it were so. But Sonos has never been keen on a user switchable interface. Uniformity helps with support and keeps costs low. I do like the idea of a "lock queue" that was proposed in the Beta thread.
That others managed to delete a queue is because they did not know how the new system works. That is not the fault of the system but the user.
Like any changes, they need getting used to.
There is nothing in the old that you can not do in the new. You only do it differently. There are more very useful things that you can do in the new. User learning curve as in anything that changes. All operating systems have gone through big changes and all OS attract the same "it's changed. It's terrible" numerous posts.
It has changed. It works differently. Once the new is learned what will be the problem - ye gods how dare Apple, I now have to press the home button rather than touch it.
Like any changes, they need getting used to.
There is nothing in the old that you can not do in the new. You only do it differently. There are more very useful things that you can do in the new. User learning curve as in anything that changes. All operating systems have gone through big changes and all OS attract the same "it's changed. It's terrible" numerous posts.
It has changed. It works differently. Once the new is learned what will be the problem - ye gods how dare Apple, I now have to press the home button rather than touch it.
But the affect on the queue was well spelt out and so such a danger you should have been aware of. That users unfamiliar with the system delete things the FIRST time they use it is user learning. Deleting the queue until you get used to the new way was well explained and warned about by Sonos.
Of course you, or anyone, is able to express their dislike of something but I disagree that expressing displeasure that is RTFM failure is not any manufacturers fault. I think that is objective and not subjective. Subjectivity continues to express itself until how to use the changes have been learnt.
I disagree about the communal jukebox as I doubt there are many users who only use their system in a group situation (argh! No headphone socket so i can't charge my phone whilst listening to music). With any change the first casualties always seem to be relevancy and context.
So there is nothing that can't be done in the new as was done in the old. That the single track selection was not originally in the beta is the reason why betas exist - to examine and tweak the user experience in response to feedback. That proves that Sonos listens.
As no functionality has been removed the only thing to complain about is that a different way if doing what was done has been introduced. Divorcing self from Sonos and explain to someone with no knowledge of Sonos that something is horrid, awful, disgraceful because you have to press button g instead of button b to do something does come over as somewhat trite. There are times I wonder how people cope with a new TV or washing machine or refrigerator.
Please, I make general comments rather than any specific perceived criticism of yourself which is not my intention and i hope no offnce is taken.
Of course you, or anyone, is able to express their dislike of something but I disagree that expressing displeasure that is RTFM failure is not any manufacturers fault. I think that is objective and not subjective. Subjectivity continues to express itself until how to use the changes have been learnt.
I disagree about the communal jukebox as I doubt there are many users who only use their system in a group situation (argh! No headphone socket so i can't charge my phone whilst listening to music). With any change the first casualties always seem to be relevancy and context.
So there is nothing that can't be done in the new as was done in the old. That the single track selection was not originally in the beta is the reason why betas exist - to examine and tweak the user experience in response to feedback. That proves that Sonos listens.
As no functionality has been removed the only thing to complain about is that a different way if doing what was done has been introduced. Divorcing self from Sonos and explain to someone with no knowledge of Sonos that something is horrid, awful, disgraceful because you have to press button g instead of button b to do something does come over as somewhat trite. There are times I wonder how people cope with a new TV or washing machine or refrigerator.
Please, I make general comments rather than any specific perceived criticism of yourself which is not my intention and i hope no offnce is taken.
I am pointing out that many complaints are because of RTFM failure and not because the interface has changed. Using the new interface is objective because it requires following new instructions.Your opinion of the interface is subjective, as is any opinion. If you dislike it and have reasons why rather than "I hate it" that's fine just as i like it is fine. I'm still learning a lot how to use it and getting out of lazy habit takes a bit of work. It is not as immediately intuitive as the old way because there are more choices now. There are a few things that annoy me but the pluses far, far outweigh the minuses which, TBH, have very low relevancy to everyday use.
I am not telling anybody anything nor trying to negate valuable criticism. I am presenting my opinion which is backed up by the objective observation of complaints which seem to revolve around RTFM failure.
I am not telling anybody anything nor trying to negate valuable criticism. I am presenting my opinion which is backed up by the objective observation of complaints which seem to revolve around RTFM failure.
Userlevel 3
+3
I really like the new update. I tend not to be a big user of the queue, so the ability to play music quickly is a bonus. I do have a few playlists saved for specific reasons, but in general listen to an album, clear the queue, then listen to another. I can see that 6.4 is a significant change which will take time to feel like normal.
Good point DGR1! It's going to take some time to get used to the update. I miss my Queue! Which I accidentally deleted due to the update, but the new update allows us to get to our music faster. The poll someone is taking is showing little support for 6.4 now. My guess is that in couple weeks, most of us will be happy.
Userlevel 3
+1
I typed a lengthy reply and then the website wanted me to sign in and dumped my reply. Shame on me.
I maintain same as in the past - new system stupid because it does not provide friendly accommodations for the users that built the company reputation on solid hardware and user-friendly software for those who built it by their $. Thumbs down on Sonos the company.
I maintain same as in the past - new system stupid because it does not provide friendly accommodations for the users that built the company reputation on solid hardware and user-friendly software for those who built it by their $. Thumbs down on Sonos the company.
Userlevel 3
+1
In a nutshell - they rule and they don't really give a rat's rump. IF they did, they would give the old dogs a bone.
Userlevel 3
+1
One last thought - I am abandoning Sonos because of their approach and attitude. It might take awhile for the others to catch up, but SONOS - they will.
Userlevel 3
+1
Oh, it was meant to be a last one but something else happened to my "lovely" Sonos setup today. About every 2-3 minutes playback stops on any queue and when you look the queue is empty and all settings - volumes, groupings, everything - is gone. Everything is cleared in the controller, just like it was freshly installed. Rebooted all, from the server to the Boost. Sonos here always fails right at special occasions, just to add insult to injury. Family coming for turkey day and no music - that's Sonos here for sure. All the more reason to throw it in the trash despite all the $ I spent.
Userlevel 3
+1
Found the problem; error checking in the controller. There is a certain kind of error in playing music that resets the controller. The error trapping has a hole in it.
Userlevel 3
+1
Bought a new Denon system. I am sure I will have issues, but I have had it with Sonos.
Userlevel 3
+1
Last thing that happened was that when I set it up with WiFi when the Boost (so-called Enterprise level device) could not carry the load (WiFi on Channel 11 Boost on 1) of 2 Play 1s and a Connect in a pretty small footprint - 1 floor - it said I could disconnect the Boost (or other router connection) and later informed me it had to have a Boost or other network connect because I was employing a network extender. So it works somewhat with the Boost reconnected - is that a Boost tax? The system was great. It is now a pain beyond tolerance when you add the "software upgrade". I will bash them wherever I get the opportunity. The Crutchfield chatter asked me why I was switching and I gave her an ear full.
Whatever.
I can still do the experience control easily, as I have been able to since every update from the time I bought Sonos in 2011. Every wireless system faces network issues, and Sonos faces fewer than most others. I have come across a few and solved them with the help of users here and Sonos staff.
For anyone that will not take that effort, no wireless audio set up is suitable. Except the simple one of bluetooth speakers but the price paid for the ease there is lower sound quality in general, occasional stuttering, and beeps and pops when the source phone is being used for other reasons.
For anyone that will not take that effort, no wireless audio set up is suitable. Except the simple one of bluetooth speakers but the price paid for the ease there is lower sound quality in general, occasional stuttering, and beeps and pops when the source phone is being used for other reasons.
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