Resolved - Pandora Unable to Browse or asking for Authorization Code

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Working here too


Userlevel 1

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 


I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.


But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

IT’S (Pandora) BACK… up and running again

Hmmm… <looking at Sonos status page> Over 100 services listed there… Pandora is the only one down.  Yeahhh.  Pandora cares a lot about service.

I am having the same problem.  It just happened today.  I echo everyone’s comments -- I don’t care whose fault it is sonos or pandora.  Get this fixed please!

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It’s back!!  You can reactivate Pandora on Sonos. 

It’s working again!!!!!!

Yep - I’m done with Pandora.  I’ve had more problems integrating it into Sonos than any other service.  I don’t get issues like this with Amazon or Google music.  Good job Pandora.

The issue seems to have struck every SONOS user who has tried to use Pandora.

I just tried to cross-posted in the Pandora Community:



Happened to me too. Not sure if it is a Sonos or Pandora issue. Might be the last straw for me with Pandora. 

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Just again,  Pandora on Sonos is down. Per real time service status, once it’s back up, it will activate.


Note: Pandora uses different servers to feed the Sonos speakers than they do to serve their own application. 

Amazon Music is just as good. 

OK - I am also having this problem trying to access Pandora from my iPhone Sonos app. Very frustrating.

So wild - same here! Came here hoping the issue would be resolved. Clearly music is needed when we are all stuck at home - pandora has been funky for the past few weeks w/Sonos 

Agreed - constantly skipping songs out of no where

If Pandora is working normally on my iPhone direct on the pandora app but won’t connect to sonos app or my sonos speakers how is it a Pandora outage ?

Same here, very frustrating

So wild - same here! Came here hoping the issue would be resolved. Clearly music is needed when we are all stuck at home - pandora has been funky for the past few weeks w/Sonos 

Userlevel 1

Same issue here😡 with Pandora auth code.We also have Apple Music & at least that is working 

Just started for me also.  Might be the last straw in the push to Spotify

Yep, same here.  Glad I’m not alone.  I don’t like using airplay from Pandora but there it is.  I hope there is an update soon.  Bad timing. Grrrrrrr…...

Userlevel 1

Thanks to everyone for chiming in on this. I thought I had done something wrong. Honestly both Sonos and Pandora seem to care very little about their user community. Although I have thousands invested in Sonos I would switch in a minute if something better came along. Over the last few years I have been moving my music to Spotify, this may be the time to cut bait with Pandora forever. 

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I’m unable to play Pandora from my Sonos trying using either my iPhone or computer.

Keeps asking for reauthorization, but neither device displays an authcode I can input.  I can log in and play Pandora fine other places including the devices I use to control Sonos.

Same here.  It was working for about an hour and a half, then stopped again.  Now it’s asking for reauthorization same as yours.  No authorization code is available for me either.  Frustrating.


This issue just cropped up for me as well. Unbelievable. I found an activation code in the URL, it appears to be passing to Pandora, but Pandora says “activation code not valid”. It doesn’t matter whether resetting anything, trying from my iPhone or computer, or other computers. Way to ruin a Saturday night in quarantine!!

Same here. I can stream from Pandora to Sonos, by clicking on the bottom right from the Pandora app just like AirPlay, not great but at least it works for the moment. 

Pandora has separate servers for Sonos users, so it’s entirely possible that one is down while the other isn’t.