No More Sonos for Me
My reason for buying a multi-room Sonos system was to enjoy my large PC-based music collection throughout the whole house. Removing functionality from the Windows PC controller makes this a lot less enjoyable because now I need to both use my computer and keep a phone or tablet with me all the time. I own 6 Sonos speakers now and was interested in upgrading to newer models, but now I've changed my mind because functionality is being removed for desktop users, rather than improved. Restore and improve desktop functionality or kiss my thousands of dollars' worth of business goodbye forever.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 3
Where is everyone getting the idea that grouping and ungrouping is no longer possible from the Desktop Controller? :?
This is the second thread claiming they removed this function and it is just not so. They removed items from the Settings menu, not any basic controls.
This is the second thread claiming they removed this function and it is just not so. They removed items from the Settings menu, not any basic controls.
Userlevel 7
+22
Whilst I am not a fan of Sonos removing desktop functionality from the controller I find it hard to believe you need to "restore" your system regularly. The only thing I can imagine you doing is un-breaking stereo pairs, moving speakers around and/or adding /removing subs.
I have 11 speakers in my small house and I rarely need to access the set-up options.
If you're restoring or adding speakers because they are dropping off you have network issues that it would be beneficial for you to resolve
Everyone? As in one person?
Everyone? As in one person?
Sorry, did not check the usernames. It certainly has appeared as a limitation in more than one thread. My apologies for using a royal pronoun. :8
Thanks a bunch Sonos. You clearly didn't think about people with accessibility problems one tiny bit.
Paul, for my own education because I am truly ignorant on the subject, what is it about a PC that makes it easier to use in terms of accessibility then a large tablet + keyboard/mouse? I can think of cost, if you already have a PC vs don't currently have a large tablet setup. The rest, I just don't know.
Thank you Stanley.
This is a ridiculous statement as if one changes BB provider a new router is supplied and the setup MUST be run again from the controller.
Thank you, John, for your reply but I have already done as you suggested to no avail.
I only have a PC Windows desktop app, no tablet, smartphone etc and nothing now works.
You may be unaware that the options menu in the latest downloaded app has greyed out options under "settings" so I can't understand how you managed to do his.
I did ask Sonos for a link to the old PC controller which worked and they were very evasive and only directed me to ios and Andriod apps.
As I now have no music I would be grateful if you could explain exactly how you did this on the PC
I only have a PC Windows desktop app, no tablet, smartphone etc and nothing now works.
You may be unaware that the options menu in the latest downloaded app has greyed out options under "settings" so I can't understand how you managed to do his.
I did ask Sonos for a link to the old PC controller which worked and they were very evasive and only directed me to ios and Andriod apps.
As I now have no music I would be grateful if you could explain exactly how you did this on the PC
Hi. I am entirely aware of the limitations of the desktop controller. My point is that I didn't need a controller at all.
Please tell us what speakers you have, whether you normally have a Sonos component wired to your router, and what you have done so far. We may be able to help.
Indeed, if @davidjohnnewman has factory reset speakers (I hope not), then the chance to change routers in a hassle-free way has gone.
I have 2 wireless Sonos 5, two Sonos 1 in my system, connected via Wi-Fi
I have changed my BB provider and connected to router fine for Internet.
Installed new app for Windows from the official site.
(as I was instructed to do when I rebooted everything.)
Although it is true that the new app "sees" the speakers above it does not let me set them up.(no option)
I selected "Reset controller" from the very small number of options in the main menu, because of this.
Resetting did not help - was this a mistake? If so what should have been done?
If I do not need to, as you suggest, then how do I use Sonus without a controller?
eg before I had BBC stations saved etc and now there is nothing?
I have always controlled my music from the PC and now cannot
I have changed my BB provider and connected to router fine for Internet.
Installed new app for Windows from the official site.
(as I was instructed to do when I rebooted everything.)
Although it is true that the new app "sees" the speakers above it does not let me set them up.(no option)
I selected "Reset controller" from the very small number of options in the main menu, because of this.
Resetting did not help - was this a mistake? If so what should have been done?
If I do not need to, as you suggest, then how do I use Sonus without a controller?
eg before I had BBC stations saved etc and now there is nothing?
I have always controlled my music from the PC and now cannot
I am not suggesting you can use Sonos without a controller. I am saying you don't need to do anything with the controller to switch providers. Please do the following:
1. Power all your speakers off.
2. Wire one speaker to your new router by Ethernet.
3. Power up that speaker. Wait a couple of minutes.
4. Power up another speaker (wireless).
5. With your PC linked to your new network, see if you can use the desktop app to play music. If you reset the controller that does not matter, but once you have your speakers up and running choose 'connect to existing system' if you need to.
Please then post back to say what has happened and we'll take it from there.
You do not need to 'set up' your speakers.
1. Power all your speakers off.
2. Wire one speaker to your new router by Ethernet.
3. Power up that speaker. Wait a couple of minutes.
4. Power up another speaker (wireless).
5. With your PC linked to your new network, see if you can use the desktop app to play music. If you reset the controller that does not matter, but once you have your speakers up and running choose 'connect to existing system' if you need to.
Please then post back to say what has happened and we'll take it from there.
You do not need to 'set up' your speakers.
Userlevel 7
+17
davidjohnnewman - since sonos v9.2 you cannot set up a new system with just a pc or mac. It is now a condition that you will need an Ios or android device.
Is there nobody in your family or a neighbour with a phone or tablet who could come round to help set it up, just to get it going?
You really then need to buy a mobile device or use an old phone from a relative etc...
Is there nobody in your family or a neighbour with a phone or tablet who could come round to help set it up, just to get it going?
You really then need to buy a mobile device or use an old phone from a relative etc...
Is there nobody in your family or a neighbour with a phone or tablet who could come round to help set it up, just to get it going?
You really then need to buy a mobile device or use an old phone from a relative etc...
Hi John B
ok , I did what you suggested and the controller said "connected" but the desktop app still does not work. eg the "settings" option is still greyed out ? What to do now?
ok , I did what you suggested and the controller said "connected" but the desktop app still does not work. eg the "settings" option is still greyed out ? What to do now?
ok , I did what you suggested and the controller said "connected" but the desktop app still does not work. eg the "settings" option is still greyed out ? What to do now?
Further note: I am assuming that you now have one speaker wired to your router and at least one other powered on and wireless.
Yes, I have one speaker Play5 wired to my new router and one Play1 powered on and wireless.
You said "Just select a room in the controller and try to play a station from TuneIn"
but I cannot select a room option or see Tunein options anymore.
All I can do with the controller menu now is literally just this:-
1) select mini controller - a blank box appears with no text or menu options
2)reset controller - which returns as "Sonos connected" - no room/setup data whatsoever
3)exit Sonos
that is it !
Are we really running the same desktop app for Windows PC/laptop?
You said "Just select a room in the controller and try to play a station from TuneIn"
but I cannot select a room option or see Tunein options anymore.
All I can do with the controller menu now is literally just this:-
1) select mini controller - a blank box appears with no text or menu options
2)reset controller - which returns as "Sonos connected" - no room/setup data whatsoever
3)exit Sonos
that is it !
Are we really running the same desktop app for Windows PC/laptop?
Please would you post a screenshot of what you see when you have opened the controller ( and maximised to full screen if necessary)
Did you download the controller from sonos.com and select to connect to existing system?
Yes, I downloaded the controller from sonos.com and , because I have been trying to get this working for two weeks now, I may have selected to connect to the new system because I thought that a new router would be seen as such.
Concerning your screenshot - I get nothing like this.
What I get is - a blank box appears maximised or minimised with no text or menu options whatsoever ?
Like (0)
Concerning your screenshot - I get nothing like this.
What I get is - a blank box appears maximised or minimised with no text or menu options whatsoever ?
Like (0)
Well this is some sort of progress in that we have discovered that you don't have a normal, reduced functionality desktop controller, you have one that is totally screwed. The question is: why?
I think we have reached the point where you will have to phone Sonos Support. This is not normal.
One last question - which OS are you running on the PC?
I think we have reached the point where you will have to phone Sonos Support. This is not normal.
One last question - which OS are you running on the PC?
Concerning your screenshot - I get nothing like this.
What I get is - a blank box appears maximised or minimised with no text or menu options whatsoever ?
Like (0)
This may sound strange but uninstall the graphics driver, restart the PC, and go afterwards to the manufacturer's page and download the driver installation file from there and reinstall it.
Page 2 / 3
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.