Murfie ceased operations

Hi all,

Maybe useful if when someone receives an estimate from Murphy for returning their collection, they let this forum know that. Just concerned that Murphy does a thorough job in creating all requests.

I did not receive all the emails from Murphy that others did. Assuming this whole process will be a rush job, they may miss some of us.

Thanks.

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Thanks for letting us know! I’ll reach out to the team to look into it. I hadn’t heard anything about them ceasing operations, but it may have been a sudden or internal only discussion. I’ll let you know if we hear any details that we can share.

If the service has indeed shut their doors, we’ll be removing their listing from Sonos if they’re no longer operating.

Thanks so much Bigdog.  I’d love to know if there is any way to recover music from them - even if I need to pay to have my discs shipped back I’d gladly do so rather than lose out on 10K + of music I collected and entrusted in their hands.  I downloaded all of their legal disclaimers before they folded last night which I’d be happy to share with you if needed.

I've heard back from the team that the message on the Murfie site is correct. They are indeed ceasing operations. The service will be removed from Sonos tomorrow, as it likely already won't play. We're sorry to see Murfie go silent, and hope for the best for everyone involved.

The CD return offer is not from Murfie, they are gone forever, but from their creditors and a group of users that are trying to make this less awful.

Good news ! Crossies.com bought Murfie.com :

Relax

A plan is in place and your media is safe, and secure.

Crossies LLC has purchased substantially all of the assets of Murfie, and over the next few weeks will be integrating their systems with our technology to re-enable access to your collections and once again enjoy lossless access to your music. All of the disks Murfie stored will be transferred to our own warehouse, where they will be safe for many, many years.

The services we will provide will be very much the same as Murfie's. We may do some things a little differently than the old Murfie did, but will be as transparent as possible through the whole process.

We weren't expecting this, and our service isn't currently capable of serving everyone right off the bat. We'll be transfering your collections, and scaling up as quickly as possible, but it may take a little time for us to catch up.

I hope that you will like the service we are building even better than you liked the old Murfie, but if you choose to have your media returned, we will honor Murfie and Murfie Customer Return Service pricing for at least the next 5 years.

Welcome to the new Murfie!
 

*Moderator Note: Please censor personal information when posting.*

Thanks for the replies.  Fortunately for me, I have my original discs however, I purchased dozens of discs from the site which were uploaded and I did not take delivery.  I have a credit card on file with the organization.  If there was only a way to receive the collection in the FLAC format that it exists on the Murfie servers, presumably located in Madison?  

With my level of trust shattered, I will need to find a solution such as NAS to store those discs, use the SONOS library app to organize and play.  Murfie had a method to rip those discs much faster than real time, so I did not have to spend all of my retirement years on the project.

What’s really strange is there is nothing on the Murfie twitter feed about this, not do there seem to be customers tweeting them about it - I find that incredibly odd.  There are no news reports that I can seem to find on Google, but granted, I’ve only spent a few minutes looking in between stuff at work.

Lots of startups have gone bust, but this one seems odd due to how … quiet … it is.  Only thing I can find of note is this from the Google cache:

I never sold CD in Murfie, but how was the play? The CDs you sold in Murfie, did the money go directly to your Paypal or Card Bank account? or I was going to Murfie's wallet, I bought several CDs and listened to it via streaming, I could not download some in digital format, the point is that that day you could still log in and the message of Murfie's farewell came out, I would I gave the button to download in FLAC, so that I can even have it in digital format, the ridiculous thing is that, for the shiping and the return of the CDs it costs me more than triple that I bought it.

A class action is always a possibility but they are expensive and the lawyers want their money up front, form the class members, when there is little possibility of recovering it from the company being sued. If Murfie is truly broke what would you gain from suing them?

The CD return operation is not being run by Murfie, they are gone as a going concern. It is being run by the folks Murfie owed money to and a few customers. If you object to them making money for the work of returning your CDs that is fine, don’t hire them but also don’t be surprised to see the CDs go to a landfill if they can’t be sold off by the bankruptcy court’s agents.

As I mentioned last night, we’ve confirmed with Murfie that they are no longer going to be offering services, however I don’t have any details about what will happen with collections.

As of now, Murfie has been removed from Sonos as a music service.  

I feel for them too. The users of Murfie generally also bought their CDs. The service offered people the ability to send them CDs and they’d give you digital high quality access anywhere you went to those CDs, at any time. It was a neat idea, and a good option for some people with lots of CDs who didn’t have the time or technology to digitize them on their own.