Murfie ceased operations

Bigdog, speaking as an IT guy, what’s most likely is that they’ve bailed on operations and things are simply running because they’re paid up through the end of the month (or whatever cycle) and things are carrying on due to inertia.  Once the hosting provider doesn’t get paid, their servers will likely get shut off and then your streaming will stop.  Sorry to say, but it looks a lot like how many internet startups went once the VC stream ended and the “smart guys” bailed.

Stanley’s advice was solid.

It’s clear from the information available that the music store is going to be sold or destroyed very soon. Those who want to retrieve their physical property need to decide, quickly, if threats and insults are more likely than pleasant discussions to obtain the desired outcome. Bearing in mind that those trying to re-unite the property are not part of the company that is now defunct so have NO legal obligation to affect said re-unification.

Hi everybody, I’m John Fenley. I’m working right now on getting things going again. I’m working on building the soap service that SONOS needs in order for it to start working again. I’m doing my best, but I have no previous experience with this particular protocol. I’m sorry about the delays.

-John Fenley

I hope so, I look like crazy in FLAC these tracks, which I was about to buy in Murfie, if someone sells them please contact me:
Salt - Occasions
The Innocence Mission - Let's Talk About Something Else

I was a legacy member for several years. When earlier this year my membership failed to renew, I contacted customer support in vain. I sent several emails and even made phone calls. No one ever replied to the emails (a first) and, when calling during normal business hours, I only received an automated voice response, never connecting with a live person (also a first). I then contacted the president of the company. He made no replies either. 

Concerned and frustrated, I downloaded every album I had purchased in Flac, which took a while, and then posted a negative comment on the Murfie Facebook page. At last I connected with a representative who saw the post. I called him and determined during that conversation, and sensing trouble with the company, to have my collection shipped back to me. They fulfilled my request and I obtained my physical collection about a month later. He even said during our talk he was in the middle of dozens of return requests, which I knew was the kiss of death. 

I had no idea there were so many Murfie supporters here. Otherwise I would have issued a warning. I think all of you will receive your collections in time, but I am very sorry for your hassles. I thought it was a great service until the end.  

hmmm some of these users from the image below, will they be in this forum? xD I wonder if I can access the server where Murfie digital music is, I look for the Puddle of Mudd - Abrasive CD and I can't find it.

CSP2019:

Curious how you downloaded every album you had purchased in FLAC?  Was this done via Murfie streaming?

Thank you

FWIW, I received the following email on the 17th. I also had a balance of around $117 in my account from past sales. I requested a check on the 18th for this amount. 

So, I am pretty surprised to see this happen. I will let you know if I get my check. Here is the text of the email:

Hi XXXXX,
 

This past April, Murfie rolled out a new pricing structure designed to better align and scale with our cloud storage costs. As a result, we now require an active annual membership in order to continue using the Murfie platform.

In order to continue delivering low-latency, high-fidelity streaming to our users around the world, we periodically review our accounts, and as a result, noticed that you haven't logged into your account for some time. We're writing to find out what you'd like to do with your music stored on Murfie.

As a Thank You for your early support of Murfie, and to maintain access to your music, we're pleased to offer you $20.00 off an annual Gold-level subscription, and give you 3 additional months free. To redeem this offer, simply login to your Murfie account, confirm that your payment information is up-to-date and get in touch with an account representative to claim this special offer.

Alternatively, you can elect to have your collection returned to you for the price of shipping. Bulk rates start at $10.00 + 0.39 per disc. To have your collection shipped back to you, or to inquire about international rates, click here. Please specify your shipping zip code so we can update your shipping estimate accordingly. One of our account services team members will then reach out and help you get started. 

Finally, if you'd like to dispense with your collection and permanently close your Murfie account, click here. Closed accounts will lose access to all of their content on the Murfie platform, and any physical media will be disposed of.

For the next 30 days, you'll continue to enjoy unlimited lossless streaming, downloads, and access to our Murfie Marketplace. If you don't elect to become a paying member within 30 days of this notice, or indicate you'd like your collection returned, we'll consider your account closed and make arrangements to dispose of your collection. 

If you have any questions in the meantime, please send us an email and we'll be happy to help!

Cheers, 

The Murfie Team

Just rcv’d the following email:

Hello, This email is to solicit your instructions for return of your CDs held in Murfie's secure storage facility.   Murfie, Inc. has terminated all business operations to include the website, streaming services, marketplace activities and downloads.  The company is insolvent (has no money) and has been dissolved. Assets remaining have been assumed by Murfie's secured creditors.   Murfie appreciates and values your participation as part of the Murfie community of music fans. While Murfie sought to build the company around the quality and license rights associated with owned physical music formats, customer preferences have shifted to predominantly favor purely digital music.     Unfortunately Murfie's financial situation precludes any ability to reimburse customers for unused portions of subscriptions or for any Murfie credits that may have accumulated.  Murfie' secured creditors  have joined together with a few former Murfie customers to informally aid customers seeking return of their CDs.  Since Murfie's debt obligations far exceed cash on hand, any return of customer media must be funded by the customers themselves.     A process to implement timely return of customer-owned CDs is now being formulated and will be in place soon. This email is to solicit customer requests for CD return.   To receive CDs that you stored with Murfie you must notify the company by close of business December 2 that you elect the return of your physical media. Complete the return request form linked below:   https://docs.google.com/forms/d/e/1FAIpQLSdWcsfu-xhcpB_Evf0xVasy4bGCGGoD9fBzO7Rx1qH_v9PhOA/viewform?usp=sf_link   Upon receipt of your request the CD return team will send you an invoice for payment based on the size of your collection along with information on how to make payment online.  Cost of handling is significant as it requires a manual effort to pull your CDs from the nearly 1 million CDs in Murfie's Storage.  Cost will vary greatly depending on number of discs and degree of physical dispersion of your collection (due to your buy/sell activity in the marketplace). To estimate your approximate cost use the formula: $100.00 plus $0.45 per disc. Actual cost that will be invoiced to you will vary as it is subject to the labor required to extract and assemble your discs. Please note this is a limited time offer. Due to the company's dissolution, if you do not reply to this message by COB December 2, the team cannot put your request into the shipping queue.  Also your non-response to this message will be taken as your authorization to consider your collection as abandoned.  Abandoned discs will be recycled by the end of December when the storage facility must be vacated.   Murfie apologizes for the inconvenience and the short time fuse for this process.  Thank you for your patience in this difficult situation.   The Murfie Close-out Team

You received this email because our records indicate that you have, or have had, content processed or stored by Murfie, Inc.

In my case, I have to pay $ 16 for the shipment and from there adding $ 3 more for each following CD, Murfie has done it on purpose, notice that they themselves say they have more than 1 million Discs and I think more, so that the profit would be more than 1 million dollars to return all CD shipping.

That's what I was wondering. I sent my $100 via Paypal; have received receipt from them but heard nothing further from Murfie or whoever is supposed to be handling our returns. 

I received it yesterday eve and have been searching for info on the LLC or email to get a read on it but there’s very little discussion online.  Perhaps surprising because they w supposedly been overwhelmed by responses. 

The email is a bit scammy sounding (CDreturns2u@gmail.com) but I’m wondering if paying w goods / services via PayPal offers some protection.

I feel like the clock is ticking (they didn’t specify how long I had but it is limited and prioritized by when deposit is received). I do want the cds back ...

Ditto.