Dark theme request

I've called to task two members today who go out of their way to attack me every chance they get simply for disagreeing with them. I've helped dozens in other threads. Do the math.

To you, "called to task" must be equivalent to insult and demean. Do you not see that your beligerant responses are hurting Sonos' business? I honestly don't understand why Sonos allows you to treat their customers this way.

It would be great if this forum had an "ignore" feature that would just hide certain people's posts. Hard to read some of these threads where the same person pipes in, pretends to be helpful, then calls people names and is condescending. Feels like Reddit on here at times.

Steve

So what's your point?

There really is no point in trying to reason with jgatie. He will always have the last word and the forum moderators apparently don't care if he drives of Sonos customers away by insulting and belittling them on a regular basis.

To you, "called to task" must be equivalent to insult and demean. Do you not see that your beligerant responses are hurting Sonos' business? I honestly don't understand why Sonos allows you to treat their customers this way.

The Sonos position seems to be that they like jgatie hitting back against any shade to the brand no matter how belligerent, demeaning or insulting he gets.

They wouldn't tolerate it otherwise.

So you are going to keep abusing Sonos employees who cannot fight back, blaming them for the policy you feel is disrespectful, instead of contacting those who actually set the policy. At the same time, you keep attacking me for what you see as my abusive behavior?

As I thought, a hypocrite, and a coward.

"Abusing" Sonos employees would clearly violate the forum rules and result in ban or moderator intervention. Stop the hyperbole.

Coward would be the poster who takes pleasure in "calling out" new members which you admit to.

But thats ok because as we know from your many many posts theres no rule against being a bully or obnoxious dick to new members. As you like to say "you can post what we want when we want."

And how about the rude and aggressive posts towards Sonos employees who cannot fight back?* Calling them morons, incompetents, stupid, useless, calling for firings, etc. How about the over the top posts that say the new app is like an abusive relationship and other such outrageous comparisons?

Yes, why are customers so upset they get emotional in their reacties towards sonos?

Maybe that has something to so with a prankster walking into their house and replacing the remote with one that isn't even half as good? One that trips them over on a regular basis and forces them to pay attention whenever they use it, while it should be as simple as flipping a light switch.

Or maybe it has something to do with not even being taken serious when they complain about it and ask for their old remote back? Instead they are - eventually - told by that same prankster that someone is looking into it (and nothing more than that) and they should just trust that this time they might get it right, and not pull another stunt.

Does that sound like a company being respectful towards it customers? Or might that upset those customers - if only just a little bit - because they are not being taking serious? And more importantly why should customers remain superfriendly and respectful towards sonos and certainly not cause offense, after the company did exactly that to them?

Why do these customers do not deserve the huge amount of credit you give to sonos and it's employees? Don't they deserve just as much empathy and understanding, if not more? Are they not entitled to voice their frustration, even though they are footing the bill?

Indeed, they do deserve that respect and understanding, and the burden of courtesy is first and foremost on sonos in this whole affair, not on the customers.

So you are going to keep abusing Sonos employees who cannot fight back, blaming them for the policy you feel is disrespectful, instead of contacting those who actually set the policy.
I've merely been critical of a posts or two and that's it. And rightly so as those post weren't taking their customers serious. If you feel that's abuse feel free to address the infamous secret policy that's triggering this with the ceo.

Complains about a lack of information, gets information, complains that it's placating.
My remark was about Keith's statement. The post from Ryan apparently a couple of hours later actually highlighted how questionable that earlier post was. In fact, it's a perfect example of how sonos isn't really taking their customers serious.

At the same time, you keep attacking me for what you see as my abusive behavior?
That's not just my impression, quite some see it that way as well - including you judging from some of your posts. But somehow you think it's justified to do that to customers. Something I quite frankly really don't get.

As I thought, a hypocrite, and a coward.
Mailing someone doesn't take courage, what it does do however is hide the critique. I prefer an open debate - and that includes with sonos - as that's pretty much the only thing a customer can bring to the table in hope of seeing some change.

Oh please. You all know the people here are limited as to what they can say, and there is nothing they can do about it. To use them as surrogate punching bags over that policy is not only rude, it is cowardly.

So what do you suggest we do than to express our dissatisfaction with a policy that leaves us in the dark - luckily we have the app to fix that 😉 - besides addressing that issue in the only meaningful communication channel we have available?

And just to be clear. Like quite some, I basically had no need to communicate with sonos in more than 5 year, until 8.x made it clear I couldn't just trust sonos to do the right thing. And not being open and honest in their communication isn't exactly fixing that issue, on the contrary..

Like I said, if sonos is not willing to have an (open) conversation with their customers, they shouldn't pretend otherwise. Because saying "As of now, I have no information about a Dark Mode, but I am happy to pass this along to the team as a feature request." after this board has been plastered with such for feedback for months now isn't exactly a case of being respectful of your customer. I'm sure your father told you that too.

And again this is nothing personal towards the community managers, they are merely the voice of the company in this. Feel free though to point out alternative communication channel that would be more appropriate and effective.

And if you would have scrolled up, you would've read.the statement we were discussing, which literally states there are no plans to go back to black.
As of now, I have no information about a Dark Mode, but I am happy to pass this along to the team as a feature request. Thank you for the feedback!

Your welcome 😉

Personally, I don't care for the new controller. Not so much the coloring, but the navigation. I will be happy to see a change.

I am absolutely fine with Sonos communication policy. There employees are always polite and as helpful as they can be, regardless of how they are treated. I completely respect the idea of not communicating upcoming changes and features to the customers till the are ready. Customers will always hold you to whatever statement you make, without a concern that you can't always control all the factors involved with meeting a deadline. For all we know, Sonos may have targeted June for their release of the Sonos One. The same people (and more) who complain about being kept in the dark would be outraged for missing a product release by a few months. They would also had to spend those months explaining the delay.

Coincidentally, this same thing is happening with Apple and their Homepod. It was supposed to be out by Christmas, even bragged about as some sort of Sonos killer, yet it isn't hear. Apple has the luxary of doing that a bit more than Sonos does because of the masses of fans who think Apple can do no wrong. Still, missing a deadline like that was surely more damaging than never giving a date in the first place.

There is also the factor of competition. You don't want to tell your competition what features you're bringing to market with enough time for them to start their own development.

I'm not saying that telling the customers a lot more detail doesn't have advantages. It does, it's just not without drawbacks.

As far as the tone of customer posts to staff and to other customers, I have no doubt that Sonos would love it if no one was disrespectful or rude to anyone. However, if they are going to allow customers to be rude to staff, they must also allow a little free speech for customers to comment about other customers posts. As already pointed out, with rare exception, the veterans here are helping out other customers with issues much more than annoying them. Heck the customers that get annoyed were already annoyed to begin with. Personally, I don't want to see a forum where customers unload on staff and other customers aren't allowed to say anytihng about it. That wouldn't be a good look for Sonos. They remove posts with language in it and have surely kicked out some posters in the past, but I think there general hands off approach is a good policy.

Hey there, Tizer. Thanks for posting and welcome to the Community. As of now, I have no information about a Dark Mode, but I am happy to pass this along to the team as a feature request. Thank you for the feedback!

Unless you are participating in a private beta that may or may not be happening, you aren't going to get any more information until Sonos decides to release it to the public. This is their policy, and complaining about it is an exercise in futility. Even more important, lashing out at Sonos employees about it is unfair, for they do not set the policy.