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Dark theme request

  • 28 December 2017
  • 58 replies
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58 replies

jgatie
ceo doesn't have time to read such feedback. If anything, he'll rely on summary reports from his employees (like the community managers, those in charge of social media, running the helpdesks, etc).
You would be surprised; I have received what are clearly self written replies to every email I have sent him. Some are brief, some are longer than expected.

Every CEO however has the problem of having to work the solution via a large organisation, and solutions may not be as immediately forthcoming as you would like them to be.

Stop ruining the narrative!

Actually, thank you andrew for putting aside the partisan BS and posting facts, despite possibly alienating your fellow jgatie hater. Be prepared for the backlash.
jgatie
As the (mostly) silent third party to this bun-fight, maybe a Sonos rep might like to chime in and defuse the situation.....?

Sonos has chimed in about this particular feature and the flow of the app, specifically stating "They're looking into the brightness of the app and working on ways to balance the contrast. They're also looking into ways to improve the general flow of the app, and streamline navigation." I quoted the post right here in this thread.

Here is User103951's response:

So what's your point? If anything this shows how questionable sonos' communication strategy is in all this. If you have info, share it. And if you don't want to do that, just say so instead of placating your customers with empty statements.

And I really hope you are wrong btw, and that we are not getting yet another release without proper testing and feedback.

Complains about a lack of information, gets information, complains that it's placating. Complains about a lack of a release to fix the app, a release is hinted at that applies to a fix, complains that they are not testing properly. Even you can agree andrew that User103951 seems to be a poster who will never be happy, even when Sonos gives exactly what is asked for.
jgatie
You would know, Logan!
jgatie

Feel free though to point out alternative communication channel that would be more appropriate and effective.

I prefer an open debate - and that includes with sonos - as that's pretty much the only thing a customer can bring to the table in hope of seeing some change.

Or a customer can email directly to the CEO, which seems to have been effective before, which was your first excuse. Now your excuse is this. Goal posts moving like they have wheels on them!!!!

:8

So to recap, you asked, I gave it, you refused to use it. You made excuses, they were rebutted (by someone on your side!), so you made another excuse. Yes, we can all see what you are about. Even andrew is coming around.
jgatie
Smooches Logan!
S
Userlevel 5
Badge +1
@jgatie, mwiseman has you figured out



[jgatie] will always have the last word and the forum moderators apparently don't care if he drives of Sonos customers away by insulting and belittling them on a regular basis.
jgatie
Oh Logan. You always were the smart one!
Ryan S
Userlevel 7
Badge +26
This thread is clearly way out of hand. I'm closing it down so we can all take a much-needed breather.

Regarding the dark theme itself, there was a quote from me earlier in the thread that remains to be the last official message, I'll include it below for convenience. The team is looking into the colors of the app. I don't have specific details that I can let you in on today, but stay tuned for some upcoming updates.

As to the tone of this conversation, we should all take a few minutes to calm down. Please don't attack any posters or throw around accusations that aren't at all meaningful or helpful to the discussion. Tone is hard to do in text sometimes, I know that, but this needs to remain a friendly and open board for communication. We all need to work with each other and respect the fact that everyone is entitled to opinions. You're welcome to disagree with community members, but please remain respectful or you won't be welcome here.

Please feel free to message me directly if you have any questions or concerns. I'm happy to address them privately.

Hi everyone, we appreciate the feedback all around.

The team is listening and working to incorporate your feedback into the new app. You'll see some changes coming to the next versions of the app. They're looking into the brightness of the app and working on ways to balance the contrast. They're also looking into ways to improve the general flow of the app, and streamline navigation.

Thanks for sharing and please let us know what you think as the app develops.
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