Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
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Hi Jeff,
Just wanted to say thanks for all your help. Your colleagues worked me through the problem on the phone. After checking routers, ping speeds etc...turned out a simple factory reset of the primary unit connected to the router fixed everything. Somehow some info was hung somewhere in the spokes causing a problem. At any rate, you guys have the best customer support of any major company in business. Kudos to you guys, the backbone of the company!
Just wanted to say thanks for all your help. Your colleagues worked me through the problem on the phone. After checking routers, ping speeds etc...turned out a simple factory reset of the primary unit connected to the router fixed everything. Somehow some info was hung somewhere in the spokes causing a problem. At any rate, you guys have the best customer support of any major company in business. Kudos to you guys, the backbone of the company!
Userlevel 7
+20
Just wanted to say thanks for all your help. Your colleagues worked me through the problem on the phone. After checking routers, ping speeds etc...turned out a simple factory reset of the primary unit connected to the router fixed everything. Somehow some info was hung somewhere in the spokes causing a problem. At any rate, you guys have the best customer support of any major company in business. Kudos to you guys, the backbone of the company!
Hi Greg,
I'm glad to hear my colleagues helped get your system working again. As always, let us know if you have any questions or issues.
Userlevel 7
+20
Hi Riccardo,
The CR100 uses the wireless signal created by the Sonos units to connect. When using the Sonos system in the fully wireless mode, the Sonos wireless signal is disabled. The CR100 does not have the ability to log on to your home's wireless network. If you would like to use your CR100, you can wire one of your Sonos components in to your router. This will enable the Sonos wireless signal and allow your CR100 to connect again.
The CR100 uses the wireless signal created by the Sonos units to connect. When using the Sonos system in the fully wireless mode, the Sonos wireless signal is disabled. The CR100 does not have the ability to log on to your home's wireless network. If you would like to use your CR100, you can wire one of your Sonos components in to your router. This will enable the Sonos wireless signal and allow your CR100 to connect again.
Hi Jeff,
I think I'm finally ready to update that CR100. If you could send a patch to my system, I think I'll be all set.
Here is my confirmation number for submitted diagnostic: 5117990
As always, thanks for all your help,
Greg
I think I'm finally ready to update that CR100. If you could send a patch to my system, I think I'll be all set.
Here is my confirmation number for submitted diagnostic: 5117990
As always, thanks for all your help,
Greg
I have exactly the same problem and have two CR100 controllers that cannot connect. Have tried wiring one of my components into the router but still no response. If I try and connect the bridge it connects but then says there are no music components connected.
Userlevel 7
+20
I think I'm finally ready to update that CR100. If you could send a patch to my system, I think I'll be all set.
Here is my confirmation number for submitted diagnostic: 5117990
As always, thanks for all your help,
Greg
Hi Greg,
The patch has been added to your system. Please check for updates, run any that you find, then see if you can connect your CR100.
Userlevel 7
+20
Hi Jeremy,
So that we can determine why your CR100s are not connecting, we would like ot see some data from your system. Please submit a diagnostic report and reply with the confirmation number: Submit diagnostics.
So that we can determine why your CR100s are not connecting, we would like ot see some data from your system. Please submit a diagnostic report and reply with the confirmation number: Submit diagnostics.
Thanks again, Jeff. I'm all good!
Hi Jeff - have done this. Ref is 4249802. Thanks for your help.
Hi Jeff,
I've recently bought a cr100 to add to my connect amp but I'm having the same issues as above. I've reset my router I'm hard wired but still no joy. My diagnostic number is 5140434 any help would be great
I've recently bought a cr100 to add to my connect amp but I'm having the same issues as above. I've reset my router I'm hard wired but still no joy. My diagnostic number is 5140434 any help would be great
Userlevel 2
Would be interested in the response... Similar problem but tells me it cannot connect. One of my components already hard wired in.
Userlevel 7
+20
I've recently bought a cr100 to add to my connect amp but I'm having the same issues as above. I've reset my router I'm hard wired but still no joy. My diagnostic number is 5140434 any help would be great
Hi Mw,
I've added the patch to your account so you should be able to connect your CR100 once you've run updates on your system.
Userlevel 7
+20
Hi Jeremy,
It looks like your Sonos system is connected to your home's wireless network in the new, fully wireless configuration. When your system connects to your home's wireless network SonosNet is disabled. The CR100 can only connect over SonosNet, it can't connect to your home's wireless network. To use your CR100, you can go back to the first wired unit configuration by wiring one of your Sonos units or a BRIDGE or BOOST.
It looks like your Sonos system is connected to your home's wireless network in the new, fully wireless configuration. When your system connects to your home's wireless network SonosNet is disabled. The CR100 can only connect over SonosNet, it can't connect to your home's wireless network. To use your CR100, you can go back to the first wired unit configuration by wiring one of your Sonos units or a BRIDGE or BOOST.
hi I've recently started to put sonus into a few rooms in my house but cant get the cr100 to connect and hoping this patch could resolve the issue.
I've submitted diagnostics 5150021
thanks in advance
I've submitted diagnostics 5150021
thanks in advance
Userlevel 7
+20
Hi Jason,
If you have a wired Sonos unit, there may be something else preventing connection of your CR100. Please try rebooting your router by removing it from power, waiting ten seconds, then plugging it back in. You can also try resetting your CR100 by holding down the top left and top right buttons for a few seconds. If those steps do not work, please submit a diagnostic report and reply with the confirmation number: Submit diagnostic.
If you have a wired Sonos unit, there may be something else preventing connection of your CR100. Please try rebooting your router by removing it from power, waiting ten seconds, then plugging it back in. You can also try resetting your CR100 by holding down the top left and top right buttons for a few seconds. If those steps do not work, please submit a diagnostic report and reply with the confirmation number: Submit diagnostic.
Userlevel 7
+20
I've submitted diagnostics 5150021
thanks in advance
Hi 5M1THY,
I've updated your account to include the patch for your CR100. Please update your Sonos system then try to connect your CR100 again. Let me know if it doesn't work.
Jeff. Sorry, please clarify. What do I need to wire to where? Thanks.
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?
it now says it needs to update however when I do I get internal error on the screen?
Userlevel 7
+20
Hi Jeremy,
If you have a CR100, then at one point you must have had one of your Sonos components connected to your network with an ethernet cable. This was the only way that the Sonos system would work for many years until just recently. You can wire any one Sonos component to your router. If you have a Sonos BRIDGE or BOOST, you can wire this unit, otherwise you can do so with any other Sonos unit.
If you have a CR100, then at one point you must have had one of your Sonos components connected to your network with an ethernet cable. This was the only way that the Sonos system would work for many years until just recently. You can wire any one Sonos component to your router. If you have a Sonos BRIDGE or BOOST, you can wire this unit, otherwise you can do so with any other Sonos unit.
Userlevel 7
+20
it now says it needs to update however when I do I get internal error on the screen?
Hi 5M1THY,
It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.
Jeff, my Bridge is connected to my router via an ethernet cable. My CR100 does connect to the Bridge but when trying to finish the connection the CR100 says that no music components are connected
it now says it needs to update however when I do I get internal error on the screen?
Hi 5M1THY,
It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.
I have tried that and no joy. here's a new diagnostic number 5150128
Userlevel 7
+20
Hi Jeremy,
So we can get your system back up and running, we've set you up with a support ticket: 141227-002307. Please give us a call and reference that number, our phone techs will help fix your system: Contact us.
So we can get your system back up and running, we've set you up with a support ticket: 141227-002307. Please give us a call and reference that number, our phone techs will help fix your system: Contact us.
Userlevel 7
+20
it now says it needs to update however when I do I get internal error on the screen?
Hi 5M1THY,
It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.
I have tried that and no joy. here's a new diagnostic number 5150128
Hi 5M1THY,
The CR100 is running a pretty old version of the software. We've made an adjustment though, please try updating the CR100 again.
ok, thanks
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