Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
Userlevel 2
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I have the same issue.
Just bought a second hand CR100 and can't connect it. Tried all suggestions here and have requested the patch through ticket #150825-001826 and diagnostics report #4841992.
Regards,
Oyvind
Just bought a second hand CR100 and can't connect it. Tried all suggestions here and have requested the patch through ticket #150825-001826 and diagnostics report #4841992.
Regards,
Oyvind
Just bought a second hand CR100 and can't connect it. Tried all suggestions here and have requested the patch through ticket #150825-001826 and diagnostics report #4841992.
Regards,
Oyvind
Hi Oyvind,
I've updated your account and you should now be able to run updates on your system then reconnect your CR100. Please let me know if this works and I will close your ticket.
Just bought a second hand CR100 and can't connect it. Tried all suggestions here and have requested the patch through ticket #150825-001826 and diagnostics report #4841992.
Regards,
Oyvind
Hi Oyvind,
I've updated your account and you should now be able to run updates on your system then reconnect your CR100. Please let me know if this works and I will close your ticket.
Hi Jeff S.
The update came knocking on my door. I invited him in for a cup of coffee. Minutes later he updated my system and got my CR100 connected on the first try.
Thanks for the prompt response. Works like a charm :-)
Regards, Oyvind
Just bought a second hand CR100 and can't connect it. Tried all suggestions here and have requested the patch through ticket #150825-001826 and diagnostics report #4841992.
Regards,
Oyvind
Hi Oyvind,
I've updated your account and you should now be able to run updates on your system then reconnect your CR100. Please let me know if this works and I will close your ticket.
Hi Jeff S.
The update came knocking on my door. I invited him in for a cup of coffee. Minutes later he updated my system and got my CR100 connected on the first try.
Thanks for the prompt response. Works like a charm :-)
Regards, Oyvind
That's great to hear. Please let us know if you have any further issues.
Same issue with Mr cr100s. Been setup for 7 years today I messed around with Sonos system now the controllers don't find Sonos components even through connect is connected to router. Raised diagnostics ref 4895965
Hi Burnig37,
I've added the update to your system so you should be able to connect your CR100 once you've run updates on your system. Also, there are a few DNS errors showing up and a few of your Sonos units have out of date network information. If you're having any playback issues it may help to reboot your Sonos units. This will cause them to get up to date network information from your router and should help with any drop outs or connection errors.
Thanks Jeff, must be brilliant working for a company who can resolve tech issues as quickly and efficiently as you guys.
Hi Burnig37,
I've added the update to your system so you should be able to connect your CR100 once you've run updates on your system. Also, there are a few DNS errors showing up and a few of your Sonos units have out of date network information. If you're having any playback issues it may help to reboot your Sonos units. This will cause them to get up to date network information from your router and should help with any drop outs or connection errors.
Userlevel 1
Hello,
I seem to have the same issue with a CR100 I just got used.
Can you help?
Diagnostoic is: 4916702
I seem to have the same issue with a CR100 I just got used.
Can you help?
Diagnostoic is: 4916702
Userlevel 1
OK
As usual.
Sonos comes through...
They uploaded a new firmware and it worked!!
They will now return me to the latest....
Great as usual
As usual.
Sonos comes through...
They uploaded a new firmware and it worked!!
They will now return me to the latest....
Great as usual
As usual.
Sonos comes through...
They uploaded a new firmware and it worked!!
They will now return me to the latest....
Great as usual
Hi Kencfii,
I'm glad to hear your system is working. Please let me know if you have any further troubles getting your CR100 working.
Userlevel 2
I have the same issue with a CR100 that won't connect. Submitted diagnostics reference #4926426. Any chance I can get lit up for the magical patch? :+) Thanks!
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