Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
Userlevel 2
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Userlevel 7
+20
Hi Saro,
Can you send us another diagnostic report? I'd like to check and make sure the update was applied properly.
Userlevel 1
Hi, Jeff. Thank you for getting back to me so quickly! When I check for updates (using the desktop controller on my Mac) it says "No Update Required"
I do have the "Automatically check for updates" box checked in my Advanced Settings, so maybe it saw the update and applied it automatically?
In any case, I'm still unable to connect my CR100. It prompts me to press the button on my bridge, they appear to find each other -- controller says it's trying to connect, orange light flashes on bridge -- but then I get the "This controller was unable to connect to a Sonos component. Please try again. (1)" message.
Userlevel 7
+20
Hi Saro,
I've flagged your system for the update. Please check for updates on your Sonos controller. Once your system is updated you should be able to add your CR100s back to your system. Please let me know if it doesn't work.
Userlevel 1
I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!
Userlevel 7
+26
Thanks John. That indicates that the CR100 is seeing the first connection signals, but isn't able to complete the process which is likely due to a network issue, or a connection problem.
I'd recommend rebooting the wireless router there to start with. You can just unplug the router for 10-15 seconds and plug it back in. When the router is back up, try to connect again.
If that fails, a good step is to confirm that the wireless network isn't getting too much interference. The diagnostic does show some interference which shouldn't be too bad, but it's possible it's just a little too much for the CR100 to cope with. You can change the channel on your system under Manage > Settings. Advanced Settings. Try channel 11 and see if the controller can connect.
Let us know how it goes.
Thanks for the prompt response, @Ryan! I applied the update. I'm still receiving "This Controller was unable to connect to a ZonePlayer or Bridge. Please try again. (1)" message on the CR100. The ZonePlayer is connected to the DSL router via ethernet. It appears as if it's acknowledging the connection attempt immediately when the Mute and Vol+ are pressed on the ZonePlayer. It always times out with the same message above. Just re-submitted diagnostics in case it helps, confirmation 4571644. Mahalo!
Now it connected. Superb support! Thanks
Userlevel 7
+26
Just got you flagged for that update Ruben. Your system is also showing some wireless interference, so if you're still unable to connect that CR100 let us know.
I have the same problem, can not connect my cr100. Diagnostic number 4570847
Will do. Just to confirm - when I try to update from my android is app, it says the system is up to date. The issue is only with my cr100s.
Userlevel 7
+26
A good start would be to reboot the router followed by your Sonos players. Make sure you unplug the power for a few minutes, then plug it back in. When they're back up, try updating from a different controller.
Thanks
Hi - Thanks for the quick response - esp on a Saturday morning. My controller now connects to the system (yay!) but I get the following action messages and resulting error messages . For each zone: "Zone software is new Select to update system" After I try updating any zone: "Error updating the controller Internal error (1)" What are my next steps?
Userlevel 7
+26
Thanks in advance, R. Loenhardt
Same for you Rebecca. Let us know if you are still having trouble.
Userlevel 7
+26
Just flagged your system for an update. Go ahead and see if that helps.
I am having the same connection problems, I can't connect my CR100 but with the Iphone is everything ok. My diagnostics confirmation number is 4564973.
Thanks in advance, R. Loenhardt
Thanks in advance, R. Loenhardt
I am experiencing the same problem - I can't connect the cr100. My diagnostics submission confirmation number is 4564730. Thanks in advance! - Bill
All good now. Thanks so much!
Userlevel 7
+26
Just flagged your system for an update, can you go ahead and check for updates, then try connecting again when its finished? Let us know how it goes.
Userlevel 7
+26
I also flagged your system for an update, can you go ahead and check for updates, then try connecting again when its finished? Let us know how it goes.
Can you please add the controller patch to my account too? Confirmation number is 4551801. Mahalo!
Userlevel 7
+20
Hi Jon,
That's great to hear. Please let us know if you have any other issues.
Thanks for the help, works great!
Userlevel 7
+20
Hi Jon,
I have added the patch to your account. Before checking for updates, please reboot your Köket unit. This unit is having some communication issues and is not operating in the mesh network as it should be.
Once the Köket unit is rebooted, please check for updates and run any that you find. When your system has been updated you should be able to add your CONTROL back to your system.
Please let me know if you run into any troubles getting everything working.
I am experiencing the same problem. My diagnostics number is 4534894. Thanks in advance!
Userlevel 7
+20
Hi Will,
That's great news. Please let us know if you have any further questions or issues.
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