Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
Userlevel 2
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Page 13 / 16
Userlevel 7
+20
Diagnostic Number: 4611483
--Jered
Hi Jered,
Although your Dining Room unit shows an ethernet connection, that unit can't communicate with your main router so your Sonos system is still in the fully wireless mode. For whatever reason that communication is not getting past your switch. It may help to reboot your switch, check its connection to your router or even to bypass the switch and wire your Sonos unit directly into your router.
You can tell if your Sonos system is communicating in the mesh network mode (required for the connection of CR100s) by clicking on the Sonos menu of your Mac then choosing about my Sonos system. Look for the "WM:" setting. "WM:0" is mesh network while "WM:1" is wireless.
Please let us know if you are still unable to get the system to switch over to mesh network mode. If so we will get you in contact with our phone team for further troubleshooting.
Diagnostic Number: 4611483
--Jered
The TC is my main router. There's a Gigabit switch between it and my wired Sonos zone.
I just switched the Ethernet connection from the "Kitchen" zone to the "Dining Room" zone, but this didn't solve the problem. The switch is showing link on the port.
I clicked the "Wireless Network Setup" button in the Controller while I was fiddling with things trying to figure this out. How can I tell the Sonos to stop using my Wireless network and switch back to its mesh network?
Is the problem that the system is not seeing link on the port? Or not getting a DHCP address? It looks like it has both. I submitted new diagnostics as 4621367.
Thanks!
Userlevel 7
+20
Diagnostic Number: 4611483
--Jered
Hi Jared,
Is the Time Capsule your main router or is it acting as a wireless extender? If it is extending your wireless network, the Kitchen unit probably isn't communicating directly with your router.
If your Time Capsule is the main router it may help to reboot it and the Kitchen unit. This may get the proper communication going. The rest of your Sonos system should switch over to the mesh network automatically. You might also try swapping ports on the router or Kitchen unit. If that does not help, try a different ethernet cable.
Please let us know how it goes.
Diagnostic Number: 4611483
--Jered
Thanks, Jeff! Is there any way to determine why the Kitchen unit is not communicating with the router? The LEDs on the port are lit. The router is an Apple Time Capsule. I can try rebooting things or switching ports when I get home.
I like it when things just work, put sometimes I wish I could just get a unix shell on devices...
Userlevel 7
+20
Diagnostic Number: 4611483
--Jered
Hi Jared,
Your Sonos system is connecting wirelesly to your home network. The CR100 requires that you have one Sonos component wired into your network. You Kitchen unit has an active ethernet port, however it is not communicating with your router. Please start by wiring one Sonos unit to your router with an ethernet cable. Your system should then switch over to the mesh network mode and allow you to add your CR100s to your system.
Please let us know if this does not work.
Same problem here... all of my zones disappeared and I had to reconfigure my Sonos from scratch! It's all working now, but I took an update to 5.3.2 and now my CR100s won't connect. :-(
Diagnostic Number: 4611483
--Jered
Diagnostic Number: 4611483
--Jered
Userlevel 7
+26
Hi Ben,
Flagged your system for the update mentioned above. Go ahead and try to update the system then reconnect. Let us know if you still have trouble.
Hi I am also having this issue. This is my diagnostic number: 4606765. Any help would be greatly appreciated 🙂
Userlevel 7
+20
I am having the same problem CR100 do not see ZP120, My confirmation number is: 4595984
Hi Edgars,
I've added the update to your Sonos system. Please check for updates on your system. Your CR100 is on its own household so you may need to reset it to get it to join back to your CONNECT:AMP. To reset your CR100 you can go into the settings menu then choose factory reset.
Once reset try adding your CR100 to your CONNECT:AMP and let me know if it does not work.
Hi!
I am having the same problem CR100 do not see ZP120, My confirmation number is: 4595984
I am having the same problem CR100 do not see ZP120, My confirmation number is: 4595984
Userlevel 6
+16
Seems like you'll need to to plug in your BRIDGE if you want to use your CR100. The CR line cannot connect to a normal WiFi network like a SONOS Speaker can so, as Jeff basically says above, the CR line will only connect to SONOSNet (which is created by plugging a SONOS device into your router)
EDIT: When i said the BRIDGE is not required above, I was referencing the system in general and not the CR connectivity factor.
Userlevel 7
+20
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones :-)
Hi Janus,
That is great news. Please let us know if you have any further issues.
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones :-)
brilliant stuff.. thanks.. update fixed issue. Have changed channel already as well. 🙂
Userlevel 7
+20
Hi Jonas,
Having one wired Sonos unit is a requirement for connecting CR100s and CR200s. This is because the Sonos CRs connect to the wireless networks created by each Sonos unit when it is in the first wired unit mode. When the Sonos system is operating wirelessly the individual units do not create wireless signals for the CRs.
Josh, thanks - the reason for not using it was purely environmental :o) no use to have redundant electrical appliances...
If the update doesn't work I have no other option than to reimplement the bridge...
Userlevel 6
+16
Jonas, the BRIDGE is not required but if you already own one then I don't recommend not using it as it will improve your SONOS speakers wireless range even when it's right next to the router. I believe this because i've heard that each speaker boosts the SONOSnet signal.
Hi Jeff,
Thanks for your reply and actions. I have not been able to see that an update was available, using the normal update approach. Maybe it will be available a little later?
Yes, I have a bridge, but disconnected it (suring the process of getting a new ISP) in order for me to use the wireless ability of Sonos. It seemed redundant to have the bridge attached, but it seems that is what I need.
Will check again later for the update and otherwise reconnect the bridge.
Thanks
Userlevel 7
+26
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones :-)
Good question Shervin. This update isn't part of the full version of the software for a couple reasons. Mostly, it targets a very specific case which doesn't effect many systems. We're still collecting some data on the scope of the issue and so are manually applying the update to systems that need it.
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones :-)
May I ask, why this has to be flagged? Why isn't this just normally part of our accounts?
Thanks
Userlevel 7
+20
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones :-)
Hi JanusJ,
We've added the update to your account. Please check for updates on your system and you should be able to add your CRs back to your system. I also see that there is a high level of wireless interference showing up on your Sonos system. It looks like your router's wireless channel may be set to automatically switch from time to time (a common default). This is causing interference which can interrupt communication between your Sonos units. Please set your router to a static wireless channel. Since your Sonos system is on channel 11, you can set your router to 1 or 6 and each system should no longer interfere.
Userlevel 7
+20
Hi Jonas,
I've added the update to your Sonos account. Once you check your system for updates it will install. It looks like your Sonos system is completely wireless. In order to use the old CR100 and CR200 controllers you will need to have at least one Sonos component wired in to your network. You had a BRIDGE registered to your account in the past, if you wire a component to your router then add the BRIDGE back to your system you can use the BRIDGE as the wired unit and the CR100 will reconnect.
I've two cr100 that wont connect....and another two that wouldn't connect for quite some time but then after a sonoskey reset, frequency change, router reset (soft and hard) along with wired bridges turning off and on again...
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones 🙂
suddenly started working..
still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..
p1, p5, zps, bridges - no joy..
would you mind trying the update with me also?
Diag: 4589703.
Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..
I'm not chancing rebooting one of the working ones 🙂
I have the same problem - I am unable to connect my CR100 to my otherwise working Sonos system. Submitted diagnostic number 4589049. I would expect that my system needs to be flagged for an update like the other posts here. Thanks in advance!
Userlevel 7
+20
Hi Saro,
The update was applied properly. There may be some communication errors happening between your components. I see that a few of your Sonos units have active ethernet ports but are communicating with other Sonos units wirelessly. There might be a network loop causing the CR100's connection to fail. Please start by rebooting your CR100. To do so, hold down the top left and top right buttons for a few seconds. It may also help to reboot your router. Once the CR100 and router are back online, try to reconnect the CR100.
If this does not work, please let me know and I will create a support ticket for you.
Userlevel 1
New diagnostic report sent: 4580815
Thanks!
Page 13 / 16
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