Controller constantly wants to update

Thank you, it seems that this is not acceptable for the vervain of my Mac being 10.9 and I have to load more updates to it to accept the Sonos download - more space used !!!!!! I did call sons and they do not have the previous download available, something to do with smart wi-fi?

I see no app.

So just go into settings and turn off auto updates. They have been rolling a lot out. We used to only get a couple updates a year ... and of course then people here would complain About lack of updates. Case of never make everyone happy.

Why don’t you just stop it from updating in future then. Certainly your right but over the years you have not turned off auto update so must not have been priority for you.

You completely missed the meat of the argument.

Stopping updates is something I have done. But add a new controller or a new speaker to the network, and it won't join the network unless you use the latest update. Once you do that, the rest of your network is held hostage until you update EVERYTHING.
Looking at the roadmap for the last few updates, I don't need most of those things. Everything was just the way I wanted it. Why can't I have controllers on different versions of the same release? It makes no sense and it mars an otherwise very god system.

Sonos speakers still demand a very high price on ebay, i know as i have been after a cheap Play 3 but they don't go for much less than RRP. That normally indicates that customers are not ditching Sonos is droves and the product remains attractive.

You don't have to accept updates, as stated above. That option has always been there, but by far the biggest complaint on this forum is people asking for the next update or complaining that it has not appeared, they too threaten to ditch their kit.

It's annoying when updates get messy (this is still the excpetion rather than the rules though), but as Chris says above, 8.3 is the best app version for quite some time. Once update issues are resolved you should have a stable system with a better, albeit not perfect, UI.

The 2 million without problems don't come here in general.

You're assuming the logical fallacy that everyone with a Sonos has the same setup I have, uses it the same way, uses technology in their daily lives the same way I do and has the same view of support and usability that I do. You're also proposing that there are two millions Sonos users without problems --- I'd like to know where you get that number. All you're really doing is trolling.

I'm going to assume that most people with a Sonos, from what I've read and considering the price point and market for the Sonos, have no more than a couple speakers at home and no more than a couple controllers to manage. You also have to assume that there are a fair number of people who either don't complain because they don't have time, or they do get rid of their systems and return them.

I have several years and over $1500 invested in the speakers I have, so forgive me for putting in my $0.02. The way Sonos pushes updates and prevents you from settling on a particular release for your whole system, the way they prevent you from making decisions about the SYSTEM YOU OWN and the disruptions it causes to the end user is quite literally ABSURD. Never mind the GUI updates or the feature updates everyone wants, but the inability for me to decide that I want 8.1 on my system and not get locked into 8.3 by accident because I don't care about the new GUI or the new features is entirely counter productive and counter intuitive.

If you don't want updates then you don't have to do them unless you want any of the new functionality. The go back feature is partly due to apple store limitations but also due to the way Sonos updates are made across each speaker so it's not just a simple case of updating the controller. Maybe not ideal but neither is having numerous supported versions of software supported, especially for a smallish company.

Never ceases to amaze me that every time there is an update, I come in here because I am havingproblems and it turns out that hundreds of other people are also having problems.

It's no more amazing than going to a hospital and seeing people needing medical attention. It's a support site, people come here for support.

Hi there, gadfly_hatesthis. Are you still having problems updating? If so, please submit a diagnostic report and reply with the confirmation number it gives at the end. I'll be happy to take a look and advise.

I had already run an update on a pc. It’s annoying that I have to run the update on all devices linked to my system. Deleting the app and reinstalling it on my iPad fixed the looping problem. Guess that’s what I’ll have to do on my wife’s iPad and iPhone!

Wonderful. Sorted. Thanks for your help.

The App Store .

Playlists etc are stored in the Speakers not on the App so there's no danger of losing them.