SONOS is terrible

In the cited article pay attention to the System > Roam > Bluetooth > Idle Auto-Disconnect option. While this will not immediately disconnect ROAM’s Bluetooth, I think that it will help resolve some of your long term Bluetooth complaints. Otherwise ROAM holds the Bluetooth connection. This is the behavior that many, many users want -- a forever connection. They don’t want to repeatedly need to reconnect.

Personally, I rarely use Bluetooth, but I realize that it is very important to many users. I don’t recall exactly when, but I believe that the Bluetooth connection had not always been forever and this had been changed due to many requests that ROAM behave more like a traditional Bluetooth speaker. Perhaps it was the last update that you installed that changed this behavior for you. The Auto-Disconnect option establishes a middle ground.

In the future, you should make sure that any Bluetooth speaker you purchase has a separate ON/OFF button for Bluetooth. This will be inline with how you think that a Bluetooth speaker ‘should’ operate. But be prepared for vocal disagreements. Users have become very adept at causing a big ruckus when something does not function to their preference. The whole world is stupid and inept because it is obvious that it should work like … .

ROAM can keep track of multiple paired Bluetooth devices. If multiple Bluetooth devices are simultaneously online, which should ROAM play? One? Two? All?

My desktop computer does not include speakers and this was by design. I don’t want my computer playing music (that is SONOS’s job), however there are a few times, such as webinars, when audio is handy. For this I have USB headphones and Bluetooth headphones. Since the Bluetooth headphones can connect to two devices, I can get into a situation where my iPad and the computer will connect to and play through the headphones. My options are to disable the one of the Bluetooth transmitters or call up the headphone app and struggle with it. This is a struggle because the headphones are eager to connect with anything that had been previously paired.

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Bluetooth issues are separate from any potential network issues that can cause other issues that you describe. We need more information about your network -- configuration, model numbers, wired, wireless, etc. Otherwise, we can only make generic suggestions that have helped many others. In some cases another user might know an obscure setting in model XYZ router that must be changed. It doesn’t take much network capability to fetch email or show web pages. SONOS requires a first class network support.

Your relative with “a lot of knowledge of IT” should be able to resolve this.

@buzz, do you think I’m a technissian to fix network issues? Do you think I bought my Roam to study wireless interference and networking? You’re wrong.
First of all, I bought my Sonos Roam thinking that is an excellent product and it would work entirely errors free, this is not true at all. 
Now, I’ve asked for help very nicely, here and even with Tech Support; Nobody, Absolutely nobody, not even Tech Support had helped me out nicely to set up  my router for me, understanding that I’m a person with vissual disabilities and that it’s difficult for me to look at the printed models and manuals of my network hardware, and warrantee me that this will effectively Work. Everybody have yelled at me to fix my network rudely and said that I blithely ignored the advices given to me when this is not true at all           

@Manu84 I can see you are disappointed your purchase. But this is so not right:

Just one last time then. I have given you advice, in my own spare time, to try and help a fellow Sonos user. I am not obliged to help you. The fact that my advice has not helped you is unfortunate. You can say what you want about the quality of my advice but “You suck” says something about me that is unwarranted. And that says something about you……

“It’s not fair” 😀😀 made my day 💀

I’ll go away, seriously; Thanks for not helping me at all. 
Have a good one and buy for now; I’m done  

Hence the reason I had to limit my PM’s to people I follow.  The poster just couldn’t

stop harassing me, even after repeatedly being asked to stop.  

Moderator Note: Modified in accordance with the Community Code of Conduct - removed quoted picture with swearing

I’ve done the same now.

Submit a diagnostic, log the confirmation number and contact SONOS Support. Network issues leave tracks. It very easy to confirm network issues by examining the diagnostics. As we’ve been saying, network issues are at the root of almost all the symptoms you describe. Once you’ve proved that your network is indeed perfect. Then we can discuss more esoteric, much lower probability possibilities. There is no point fretting with 0.5% probabilities before eliminating the 95% probability.

We’re not eliminating the possibility that ROAM has has a fault. Mother Nature is never fair. You could have multiple issues. Nothing has been proven yet.

So, call Sonos, accept you might have a network problem and let them help you.

@beynym 

I don’t understand which specific network setup does the Roam requires to work stable and errors free, I mean, at least 2 days of continuous playback without stopping, skipping, any single audio  dropout, and that every time I want to use it I feel confident that everything will work beyond fine, that’s what I want. I don’t rely on my Sonos Roam for being so unstable and I’m about to return the unit, blame my network, but please don’t blame me as a user when I’ve been contacting Sonos support and they didn’t help much and they don’t work during weekends     

You're right. But he amuses me.