SONOS is terrible

  • 23 October 2022
  • 51 replies
  • 2859 views
S
Userlevel 2

I changed my router a year ago and Sonos has never worked properly since. I had to constantly re-connect the speakers and find the system over and over again. I found the support from Sonos non-existent. I have now got a new Router and went through ALL the steps to connect my four Sonos speakers last night. We enjoyed an evening of music on all of them and then, this morning, my Sonos App could not find the system and none of the speakers and now won’t connect with any of them.

 

Basically, Sonos sucks. I’m switching to Alexa or just a simple Bluetooth speaker that I carry from room to room.

 

Thanks for wasting thousands of $$ Sonos and providing no help at all.

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51 replies

Mr. T
Userlevel 7

Just a thought. Your new routers are terrible.

Also, if you spent thousands of $$$ on FOUR Sonos speakers, you were robbed.

M
Userlevel 3
Badge +5

@beynym  and @Ken_Griffiths, I’m so annoyed. I don’t understand why are you blaming me as a user, Really? Before you comment that I didn’t contact Sonos Support, I did contact Sonos support and they were so unhelpful, they keep insisting me that it’s a network problem when clearly the update ruined the device, How could it be a network problem if the Roam was working properly before installing the update and my speed tests were fine? I’m not guilty if my Roam speakers get faulty, this is the second unit that I have and no, I’m not the source of this problem. I’ve tried tu be nice but I already ran out of patience, and I can’t troubleshoot my network because we’re 6 members in my house and everyone use the network except my 90 years old grandmother. Well, I’ve read tons of posts here in the comunity about people having  issues with their Sonos gear and about the network  nothing seems to work. Excuse me so much, but I ran out of patience       

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Belly M
Badge +20

You replaced your router twice and blame Sonos… go figure.

J

It's a shame that you waited until today to join the Community, and then just to complain.  Would it not have been better to have joined earlier and sought help?

That's if there is a word of truth in your post.

J

Just a thought. Your new routers are terrible.

Also, if you spent thousands of $$$ on FOUR Sonos speakers, you were robbed.

Especially as, according to your profile, you have Play:1s.

M
Userlevel 3
Badge +5

My Sonos Roam got ruined after 14.19 update, Airplay and Bluetooth cutting out, and rear button for Bluetooth not working properly. I don’t really understand why Sonos is blaming our network set ups in stead of  apologize and fix the software, a Wonderboom2 360 audio Waterproof  Bluetooth speaker plays more reliable than the Sonos Roam, incredible how a brand blames our networks in stead of fixing their products that just stop working without any apparent reason 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
B
Userlevel 7
Badge +18

My Sonos Roam got ruined after 14.19 update, Airplay and Bluetooth cutting out, and rear button for Bluetooth not working properly. I don’t really understand why Sonos is blaming our network set ups in stead of  apologize and fix the software, a Wonderboom2 360 audio Waterproof  Bluetooth speaker plays more reliable than the Sonos Roam, incredible how a brand blames our networks in stead of fixing their products that just stop working without any apparent reason 

You have been complaining now for months about the problems concerning your Roam. You have blatantly discarded any advice from experienced users of this community, for you seem to think your network can not be part of the problem. As far as I can see you haven't contacted Sonos directly. Seems to me you are the one and only source of your problems.

B
Userlevel 7
Badge +18

I ran out of patience       

So do we.

buzz

It’s likely that your ROAM it within its warranty period. If your network is perfect, as you claim, it should be easy to prove that ROAM has a hardware issue and should be serviced or replaced. This discussion must be taken up with SONOS support.

Ken_Griffiths

Anybody else thinking that the OP ‘likely’ bought the exact same router as the previous one that didn’t work ha ha 😂?

What has happened to the days when people provided at least a little bit of helpful/realistic information in their posts, when trolling?

A full year of alleged problems, thousands of $$$ spent, but only now joins the community to complain and has just an old Play:1 listed in their profile that was discontinued in 2017. 

Would you ever buy a used router from this person ha ha?

Ken_Griffiths

You have been complaining now for months about the problems concerning your Roam. You have blatantly discarded any advice from experienced users of this community, for you seem to think your network can not be part of the problem. As far as I can see you haven't contacted Sonos directly. Seems to me you are the one and only source of your problems.

…and note that @Manu84 will almost always slip in a mention of the ‘Wonderboom 2’ speaker at some point in the conversation - it’s in every thread where he slags off the Roam. Everyone here in the community waits to see where he will mention it.

Ken_Griffiths

How could it be a network problem if the Roam was working properly before installing the update and my speed tests were fine? 

The ‘speed tests’ are somewhat irrelevant to the network issues that have been mentioned alongside your posts. I actually don’t know why you keep mentioning the local download speed. No one else in the community here has raised that point as being a part of your issue.🤷‍♂️

I would simply heed the advice that Sonos Support and others have mentioned to you, and then take it from there. Many users will have installed the Sonos updates (including myself, family & friends) and our Roams are working fine - so it’s clearly not the Sonos updates. There would likely be thousands complaining online and here, if their Roam was not working due to a software/firmware update. You are clearly in a minority.

buzz

From our seats we cannot rule out mechanical issues with your switch.

However, from our seats we have helped people sort out network issues that have caused issues you are experiencing, but we need more data beyond “doesn’t work”.

Since you are emphatically stating that there cannot possibly be any network issues in your installation, I  don’t think that we can be much help. SONOS support has access to tools that can clearly indicate network problems. After SONOS support has determined that there are no network issues, then potential ROAM faults can be explored. Faults leave tracks in the diagnostics that SONOS uses.

The 3rd party product that you constantly mention is designed for a much simpler purpose and will not be impacted by network issues that can cripple a SONOS system. I can also imagine some operator errors that can unexpectedly expose ROAM to issues that cannot affect your 3rd party unit, but I’d need to mention that ‘n’ word again.

R

Stay away from Sonos products , they have major connectivity issues. Their tech support team will tell you that you’re having issues with the internet provider, router etc… BS

They are not compatible to a regular household router in the US so therefore you’ll have a constant headache.

STAY AWAY!!!

M
Userlevel 3
Badge +5

buzz, Nobody can come to my location and fix it for me, I already paid $4500 pesos for the speaker, and I need a warranty that this will effectively work to pay that extra Mony. 
I have several cases with Tech Support, they’re asking me to split the 2.4 and the 5G bands, set the channels, and nobody at home knows networking, nor even me; 
And in stead of annoy me and tell everyone that I’m a troll you should think twice what are you gonna post before telling it here in front of everyone on this thread. That’s Embarrassing and disrespectful          

La discapacidad visual no es ningún impedimento, a disfrutar Bros
B
Userlevel 7
Badge +18

@106rallye DFTT.

jgatie

DFTT.

106rallye
Userlevel 7
Badge +17

Ah, a bit of problems after an update that needed a restart of the device and so probably a new IP request to your router. No, can’t be the network……….

 

A bluetooth player is a much simpler device than a networked multiroom audio player. There’s much less to go wrong - especially on the network/wifi side of things: bluetooth does not do wifi. 

jgatie

@beynym  and @Ken_Griffiths, I’m so annoyed. I don’t understand why are you blaming me as a user, Really? Before you comment that I didn’t contact Sonos Support, I did contact Sonos support and they were so unhelpful, they keep insisting me that it’s a network problem when clearly the update ruined the device, How could it be a network problem if the Roam was working properly before installing the update and my speed tests were fine? I’m not guilty if my Roam speakers get faulty, this is the second unit that I have and no, I’m not the source of this problem. I’ve tried tu be nice but I already ran out of patience, and I can’t troubleshoot my network because we’re 6 members in my house and everyone use the network except my 90 years old grandmother. Well, I’ve read tons of posts here in the comunity about people having  issues with their Sonos gear and about the network  nothing seems to work. Excuse me so much, but I ran out of patience       

 

I thought you replaced the Roam with the Wonderboom?  Shouldn’t you be floating in a bath, and uhhh Wonderbooming?

M
Userlevel 3
Badge +5

I don’t understand your point here:     Shouldn’t you be floating in a bath, and uhhh, I don’t even take my Wonderboom into Water, I let it in my sink’s table, not wher the water flows and no, I’m a casual  swimmer but   I’m not floating with the speaker, it’s only playing (Reliably) the music from my phone using Spotify,  Deezer or Apple Music, I only made a water test to the Wonderboom speaker but that’s it, it’s fine. I didn’t replace the Roam, firstly my Wonderboom 2 arrived to me as a Christmas present and I liked it so much,    and then  I bought the Roam in my birthday, I’m so amazed with the sound quality, but it has two issues, music cutting out with Airplay and Bluetooth, and  rear button not working properly. How can I fix it if my home is made of concrete and I can’t clear interference? And the Bluetooth control worked propperly before the update 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
jgatie

My kingdom for an ignore feature.

M
Userlevel 3
Badge +5

@buzz. I understand your statement, it can be a network issue, but:1. I don’t know how to clear interference, if my home is made of concrete. 
2. It’s strange that after an update I can’t disconnect my Roam from Bluetooth using the rear button, it gets stuck in the solid blue light when the device should switch to Wifi mode, and when I want to pair it sometimes, not always, the light of the speaker  remains solid white.  Before the update it worked fine, so I don’t know what happened there. 
My Wonderboom speaker has nothing to do with my Sonos gear which only contains a single device, the Roam, I’m just comparing how reliable it works vs the Roam, it’s not any Sonos gear. Does it makes sense to you?       

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths

@buzz. I understand your statement, it can be a network issue, but:1. I don’t know how to clear interference, if my home is made of concrete. 
2. It’s strange that after an update I can’t disconnect my Roam from Bluetooth using the rear button, it gets stuck in the solid blue light when the device should switch to Wifi mode, and when I want to pair it sometimes, not always, the light of the speaker  remains solid white.  Before the update it worked fine, so I don’t know what happened there. 
My Wonderboom speaker has nothing to do with my Sonos gear which only contains a single device, the Roam, I’m just comparing how reliable it works vs the Roam, it’s not any Sonos gear. Does it makes sense to you?       

You do not press the rear power button to disconnect a previously BT paired Roam from the connected mobile device, particularly when that device is close-by - if that’s what you’re doing, you are just merely setting it to seek nearby previously-paired devices. It will just end up connecting back to your mobile.

Please read the Bluetooth document given to you at least twice by myself and here it is again…

https://support.sonos.com/en-us/article/pair-sonos-roam-with-bluetooth

Clearly you are not following the correct steps to disconnect your mobile from the speaker… the document link above explains precisely what you need to do.

As for your WiFi issue, concrete, or no concrete, ensure the Roam is set to use the 2.4Ghz WiFi band, rather than the 5Ghz band. Set the 2.4Ghz band to use a fixed non-overlapping channel (that’s either channel 1, 6 or 11) try each channel to see which one works best and then to reduce interference set that bands channel-width to 20Mhz only.

So there is something for you to go away and try… oh and read the information in the document link above, as I (still) suspect you are not operating the Roam multi-feature button controls correctly.

Airgetlam

You seem to have posted the same thing in multiple threads. Apparently, you’ve either got a bad unit, or have not been able to resolve your network issues. I’d recommend that you contact Sonos Support directly to discuss the issue you are experiencing. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

There are hundreds of thousands of these units sold, since they were originally released in October of 2021, yet no groundswell of complaints. 

Bruce
M
Userlevel 3
Badge +5

@Ken_Griffiths 

Excuse me so much and I feel so sorry for everyone here in the comunity because the way I complained, but  seriously, I don’t want to discuss anymore, in my last thread,  @Sonos Roam, a very unreliable product, I posted a response following the Roam’s Bluetooth pairing  article that you’ve sent  exactly as it is, according to the steps, I shown and explained in detail   my Roam’s weird  behavior when performing the steps to pair/Unpair it using the rear button, if you don’t use it for Bluetooth pairing that’s up to you, it’s fine and I’m not blaming you, but you can’t tell me that I’m wrong when I followed the article exactly as it is, and specially when it used to work fine in previous updates, if I’m not supposed to use the rear button then I think I forgot to use the Roam, but the steps that come in   the article, are  the same steps I’ve  followed to pair and unpair the speaker using the rear button and they had worked perfectly for me until the update        

La discapacidad visual no es ningún impedimento, a disfrutar Bros
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