Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.
Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 4 / 4
I am having the same issue. No sound. Light is visible. Diag code is 6546928. Thank you
My TV stopped playing through my play bar yesterday. I have tried unplugging it and nothing is working . My diagnostic # 6545188 please
Userlevel 7
+20
Hi Hlautersztein,
The PLAYBAR isn't detecting any signal from the optical cable. Please try removing the cable from the PLAYBAR while your TV is on. Do you see a red light? Normally you should see a red light if your TV is sending audio out the optical output. You can try unplugging the cable from your TV as well, then plug it back in to make sure its fully inserted.
If there is still no light, please check your TV's settings to ensure that it is outputting through the optical port.
If there is a light, please plug the cable back in to your PLAYBAR and see if it can play. If not, please send in a new diagnostic report while your TV is on and reply with the confirmation number.
I have the same issue. Tried the power cycle, and didn't work. I can play music, but TV doesn't work anymore. Diagnostic #6411969. Thank you!
Userlevel 7
+20
Hi Adamkraft03,
It looks like there is quite a bit of wireless interference showing up which could explain the playback issues you're having. Please try changing the wireless channel your Sonos system is using, here's how.
You can also check around and in between your Sonos units for third party wireless devices which could be causing interference. Common sources of interference include wireless baby monitors, cordless phones, wireless cameras, wireless TVs and wireless printers. You can try moving any such device away from your Sonos units or power them off temporarily and see if things improve.
I had the same issue, it worked fine for several weeks then suddenly stopped working. I could play music but TV audio wasn't working. Power cycling didn't help. I submitted a diagnostic, but lost the number when I had to reset my password 😞. On a whim, I changed the audio output on my TV from Dolby Digital to PCM and it started working. Then I was able to go back to Dolby Digital and it still worked.
I'm having this issue, but power cycling didn't help. Diagnostics number is 6135409. Thanks
Doh! The power cable came loose. All is well now after restart.
I am having the identical problem but after power cycling the playbar has disappeared from the Sonos app and I cannot seem to get it to connect again.
Hi there - sonos user here. My problem was virtually identical and I followed the thread here. When I unplugged and plugged in
the power cable it solved my problem too - many thanks for sharing.
Hello, problem is solved. We disconnected and connected power. Thanks for your help.
The light is still coming out of the optic cable. The playbar is under the TV which is hanging from the wall. It is a Samsung. Pls note it was working fine till yesterday evening. I'll send a new diagnostics tonite. Music from my sonos library is playing but only starts on the second song I select not the first one. Both Apple TV as well as our DVDs player don't give a sound anymore.
Userlevel 7
+26
Looks like that diagnostic didn't get submitted fully and came through corrupted. This can sometimes happen due to network latency among other reasons.
I'd like to get some more information on the setup there and what exactly is happening.
Where is the PLAYBAR connected? Are you able to get sound from it when you play music, if so what sources?
What kind of TV are you using?
If just the TV input on the PLAYBAR doesn't work, make sure the optical cable is still connected on both sides. It's good to unplug the connection and check that the light is on by shining the end against a piece of paper or the wall. Make sure not to look into the cable. If the light isn't on, the cable might not be connected to a source outputting any data, or the cable could be going bad.
I'd like to get some more information on the setup there and what exactly is happening.
Where is the PLAYBAR connected? Are you able to get sound from it when you play music, if so what sources?
What kind of TV are you using?
If just the TV input on the PLAYBAR doesn't work, make sure the optical cable is still connected on both sides. It's good to unplug the connection and check that the light is on by shining the end against a piece of paper or the wall. Make sure not to look into the cable. If the light isn't on, the cable might not be connected to a source outputting any data, or the cable could be going bad.
The number is: 4372210. Many thanks in advance.
Userlevel 6
+16
Please submit a diagnostic: https://sonos.custhelp.com/app/answers/detail/a_id/142/~/submit-system-diagnostic Note down the diagnostic number and post it back here. A sonos rep will look into it.
Page 4 / 4
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.