Yes, that would be my recommendation.
Thank you, I will reach out to Sonos. But first I will test with my new settings for a longer period to see how it goes and how often it happens. It's always been intermittent, even before buying a new router or changing any setting, so it takes time to judge if it's any better now.
Typically, it will work great for a few hours, and then it'll behave erratically for an hour. I really want to get to the bottom of this. I have invested a lot in these speakers and right now it leaves me with a feeling of unreliability. Not what I was hoping for.
Understood. Once you've got this taken care of, they'll be rock solid. Mine have been so for 4 or 5 years now, and I'm quite happy.
Be sure to run the diagnostic within 10 minutes of a disconnect, so that the data about it will be in the log files that get submitted to Sonos.
Best of luck!
Hi. Ive recently started with this similar problem. Ever since i added spotify to my system. I have a bridge, a play 1 and a play 5 gen1. The players keep vanishing from my system. Once i manage to add them, after resetting them, i have to add all my favourites and library back in. Diagnostic 806
Thanks lee
Intermittently music has been cut off since version 8 of the controller app. Plus I have hot been able to upgrade the speakers to 8.2. The About My Sonos System states:
Controller: Version 8.2
Bridge: Version 8.0
Sonos Speaker: Version 8.1 (All 11 speakers)
Tried resetting the controller and bridge, but music still cuts off at times and can't upgrade the bridge and speakers.
Submitted a diagnostic, confirmation number 8101163.
What happens when you try to update the bridge? Is it connected to your router with an ethernet cable?
What happens when you try to update the bridge? Is it connected to your router with an ethernet cable?
The bridge is connected via Ethernet to my witeless router, and it will not update. I get the can not update error in the controller then the bridge resets, blinks orange for a few seconds then becomes discoverable again.
Sorry, is there a number associated with that error "can not update"?
If it's connected with an ethernet cable, I may be unable to help you. The only other suggestion I could have would be to try a different cable to the router, and the other port on the back of the bridge. But if it's not that, there's likely a hardware fault that might be seen by Sonos when they look at your diagnostic.
Rather than waiting for a response here, you might want to try one of the other methods of contacting them, as explained at https://www.sonos.com/contact
Hi All,
I have a problem with my setup. I have 2 Play5 and 1 Play3 speakers. Up until recently, everything worked. Now I can't get more than two speakers to work at the same time. I have removed the groups, redid them using different speakers to start with no effect. I have shutdown my entire network system, including shutting routers, APs, computers, etc. Powered everything back up in order - router first and out from that. Connected everything back and I still can't get more than two speakers to work at the same time. Software says they are all working but nothing out of the 3rd speaker. What can I do?
Was able to fix the upgrade issue by resetting the bridge and reassigning a new IP to the bridge. No drops so far.
Hi Sonos Support,
Running a Play 1, Play 3 and Play 5 connecting to digitally imported premium over tune in. I get frequent cut outs that last anywhere from 1s to a few seconds. Other streaming music to all sonos equipment is ok (via Apple Music for example). It would indicate something with tunein? However I am listening to di.fm direct from their site (as a premium member) as well as adding the station to iTunes and listening through there via my laptop. Never a drop.
Submitted 8120013. Would like some help if you can!
Thanks.
For anyone interested. I started my own thread https://en.community.sonos.com/troubleshooting-228999/8-2-drops-room-group-daily-6794659/
It seems that I am talking to myself. My current system is so unstable I cannot play anything for more than a minute. All my play speakers are on fixed IPs btw.
Hi, Having issues with tracks skipping and going in and out. We are using 3 Google Wifi routers and have 4 total Sonos speakers. Please let me know what I might do to fix it. The diagnostic number is 8129370. Thanks!
Hi,
I have a Play:5 and two Play:1 distributed in three different rooms. Sound is periodically cutting out and sometimes the players disappear from my app. Play:5 is connected via Ethernet cable, while the Play:1 rely on WiFi.
I initially thought about wireless covereage and tried use both my home WiFi on different channels and the Sonos WiFi network from the player connected to Ethernet with no appreciable difference.
Moreover, lately even the player connected via ethernet started cutting out and disappearing. Sonetimes this player is not visible in the list, while the other players, which currently rely on the Sonos WiFi broadcasted by this device, are reachable
Diagnostic 8131990 sent.
Thanks
Gianluca
Diagnostic report number 8135208
My Diagnostic number 8135374
Using with Spotify app on android
Music was just cutting out then intermittently starting again. However I turned the system off and found my kitchen Sonos was not on my list of Sonos players and I had not deleted it so reset up and so far everything is now working ok. System has been playing up for a few weeks and this is not what I expect of a Sonos system. Very frustrating
Can't tell if my issue is sonos related or Amazon echo randomly ducking my sonos. I have 5 echo s that will duck the sonos when being used, but when I'm listening in bed at night (no one else in the house) my sonos randomly quiets. Diagnostic 8142623
I've noticed a similar issue the last 48 hours. Usually, I've attributed this to the TV triggering one of my Echo devices, but I know for a fact last night the TV wasn't on, I was just listening to music in the kitchen. And it was instrumental, so there was no "voice" that could have said something that remotely sounded like the trigger word. Next time that happens, I'll do a diagnostic as well, but I'm guessing that the data that's necessary may not be in Sonos' files, but in Amazon's, since it's their software that's triggering the ducking feature.
Thanks for the post. I'd brushed it off last night as being a 'weird' thing. But now you've got me thinking 🙂
I've noticed a similar issue the last 48 hours. Usually, I've attributed this to the TV triggering one of my Echo devices, but I know for a fact last night the TV wasn't on, I was just listening to music in the kitchen. And it was instrumental, so there was no "voice" that could have said something that remotely sounded like the trigger word. Next time that happens, I'll do a diagnostic as well, but I'm guessing that the data that's necessary may not be in Sonos' files, but in Amazon's, since it's their software that's triggering the ducking feature.
Thanks for the post. I'd brushed it off last night as being a 'weird' thing. But now you've got me thinking :)
Intrigued to know what "ducking" is? Not having used an Echo or similar, where does the term ducking come into it?
I think I will "wait" before introducing Alexa to our Sonos household in that case .... I can see myself getting seriously agitated if ducking were happening around me 🙂
Heh. In a single person household, it doesn't really bother me. But I can see the frustration that some are having with it. If I had a daughter who was chatty with Alexa, while I'm listening to music in my den, it would make me batty, too. Well, more batty than I already am.
Hi,
I have been experiencing dropouts on my sonos system so I have changed a couple of things:
1. Adjusted the Wireless Channel for 2.4 and 5ghz for the main router - (11 and 36 respectively)
2. Moved any other wireless device (thermostat, telephone etc) away from the router
3. I have a 15Mb download so i dont think it is that
I still got some dropouts so I have now added a boost to the set-up (This is now configured for Channel 1) and all seemed fine for a few hours but then i started getting dropouts again.
Everything is updated to the latest versions, I have two play1 and a play5.
Would someone be able to take a look at the diagnostic and recommend any other actions that i might be able to take.
Diagnostic number is: 8192808
Thanks very much in anticipation :D
Chris
I too have had several drop outs of Sirius and Pandora. When I connect to pandora through Sonos the station drops often when I connect using pandora app it drops after about 29 minutes. Diagnostic 8200138
Mine is still cutting out and I am not sure if it is my iMac (I also have an iPhone, iPad, Mac Air, and an iHeadache) or the Sonos system. It keeps dropping after about 4 songs. I changed to channel 11 and I modified to a compressed setting. My diagnostic number I just sent in is 8219477. I have 2 Play-3's and 2 Play-5's together with one bridge. I've never had any problems before and I sense someone may be onto something with the most recent updates. Thoughts?
Any guidance is much appreciated.
I doubt it has much to do with the recent software updates, other than an issue being exposed during the soft reboot done by the speakers at that point. Basically, in most cases at least, what's happening is that the router is losing its place in the IP assignment table. Fairly easy to rectify, you have to unplug your Sonos devices, reboot the router, and then plug the Sonos speakers back in one at a time, allowing each to have enough time to fully boot up before moving to the next.
A more permanent fix would be to go in to the router manual, and figure out how to assign reserved IP addresses to all of your Sonos devices (and might as well do everything else, while you're mucking about in there).
