Sonos won't play when i ask alexa to play?

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.okay I updated my Sonos address.

Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.

Never had to mention specifics before. Hmm

Was this command on an Echo device or a Sonos One?

I only have Sonos. No echo devices since Alexa was built into these speakers. I didn't buy a separate echo.

That's strange, this does happen sometimes when initiated via an Echo device but not normally on a Sonos One. yes it's new to me too. Maybe something updated on Alexa and this is the new norm.
I think it has to do with music being inactive.

Anything show on diagnostics

Only Sonos staff can investigate. anyway to alert them to this?

Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

I had this same thing happen a couple weeks ago. Mine was resolved through the Sonos app my app and speakers needed to update.

Yes you could try that but I thought you had tried section 3 of the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126I did step 3 the only step i can't do is step 3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;

The speakers are already listed in the sonos app and they are already online. when i clicked set up it said to wait for a green light on the speaker which i never got.

I don't get it. It keeps saying enable sonos skill. The skill is enabled and linked to the same email i am using on my sonos app. so strange.

so i actually had 2 sonos accounts. idk how that happened. the one i post on here is different than the one i use on my sonos app, but i made sure the sonos skill logged into the same sonos account that is used on my app.