My Sonos One arrived this morning, I've unplugged my Echo and setup the One in it's place ready for use. I've upgraded to 8.1
Problems....
- You cannot change the wake word from Alexa.
- Music does not play. I say "Alexa, Play some UB40", Alexa confirms and says it is playing but no sound comes out.
- Other non Sonos skills don't work e.g. Hue. If I say "Alexa, turn on the Hall lights", Alexa says that the hall is not responding. This works fine from the Echo when plugged back in.
- The white light on the unit does not turn off when you disable it in the settings
- With the Echo plugged back in I say, "Play UB40 in the Kitchen" I either get "Shuffling songs by UB40 in the kitchen, something went wrong" or "Cannot find songs by 'UB40 in the kitchen' " :)
Anyone else have issues like this?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 3
If you have a song playing from any other source but Amazon, Alexa will not work to stop, skip track or pause...
I find if I have songs in queue and Ask Alexa to play a new song, it will say playing new song and then it won’t play.. If I clear my queue it will work again.
The speakers themselves sound great but the software and Alexa are buggy.
I find if I have songs in queue and Ask Alexa to play a new song, it will say playing new song and then it won’t play.. If I clear my queue it will work again.
The speakers themselves sound great but the software and Alexa are buggy.
Userlevel 7
+20
I find if I have songs in queue and Ask Alexa to play a new song, it will say playing new song and then it won’t play.. If I clear my queue it will work again.
The speakers themselves sound great but the software and Alexa are buggy.
It will but at the moment you need to specify the room name in the voice command, if audio was started from the app.
Userlevel 7
+26
I find if I have songs in queue and Ask Alexa to play a new song, it will say playing new song and then it won’t play.. If I clear my queue it will work again.
The speakers themselves sound great but the software and Alexa are buggy.
This should be resolved as of yesterday. The Sonos One targeting for Stop shouldn't be needed anymore.
It will but at the moment you need to specify the room name in the voice command, if audio was started from the app.[/quote]
I'm confused too. I just got a Sonos One (also have a Play:1). I've been buying music through Amazon's MP3 store for many years and it works fine on my Play:1, but I don't use the Amazon Unlimited thing. So I figured that my Amazon music would work great with Alexa on Sonos One (and the logos of what's supported seem to agree with that) but I'll ask for it to play albums that I've bought through Amazon Music and it will respond saying that the music isn't available through Prime Streaming. Is there some secret word I have to say to unlock the music I have literally given Amazon itself music to be able to play? (Works fine through the app of course, but if Alexa can't even play Amazon's own music I'm not sure why I bought this gimmicky speaker that doesn't even have a mounting screw.)
Userlevel 7
+20
If you access the Alexa app and select 'Music, Video & Books is your music library listed?
So the weird part is, yes it is, but I don't really understand what that screen in the app does. I can find all the albums and songs but tapping on them doesn't seem to do anything obvious?
I wonder if part of the issue is that I'm always trying to play albums but it seems to usually want to search for songs. Do I have to speak in some special way to specify a full album? Do I have to say some special words to get My Music instead of Unlimited/Prime?
I wonder if part of the issue is that I'm always trying to play albums but it seems to usually want to search for songs. Do I have to speak in some special way to specify a full album? Do I have to say some special words to get My Music instead of Unlimited/Prime?
Userlevel 7
+20
Have you setting your music library as your default music source in the alexa app settings》music, video & books?
Yes, I've selected "Amazon Music" as default (and only). But I guess I have confusion over whether Amazon Music is "things I've bought with them" or the newer subscription service.
Userlevel 7
+20
You should also see 'Amazon My Music Library' as a source under 'Music, Video & Books>My Music Library' - Can you see your music? If not, can you check that you don't have ANY other app signed in to another Amazon Account on any device used by your email.
The priority is 'If a song, album, artist, genre, or playlist is not in My Music, Alexa searches the Amazon Music catalog or samples from the Digital Music Store when available.'
The syntax for the command is Play an album "Play the album, '[title].'"
EDIT: Sorry, just read your previous posts again and you've already confirmed some of this.
Ah ok, this is starting to work. But is there a way to turn off the Amazon Music catalog? If Alexa doesn't understand the word I'm saying I really don't want it to play some random song that happens to have a similar title. I just want my music.
Userlevel 7
+20
Not that I'm aware of as they are both added from your Amazon account.
Are they going to fix the Sonos One to allow a wake word other than Alexa? When someone in your house in named Alexis, having the system use that word only is unworkable.
Our dog's name is Alexo. The wake word MUST be changed. I'll need that feature in an update very soon (like this week or next would be good), or the Sonos One is going back to the store. It's pretty ridiculous to leave out this setting feature from just the Sonos version of the platform. Hurry up and give us this update. Fix all of the other stuff later, but give us this update now please! I love all of my other Sonos equipment, but this is a huge disappointment.
I also unplugged my Echo and replaced with the Sonos One - I'm UK based. After using the Alexa App to configure UK localisation settings, all seems to work okay. I use the 'Alexa' as my wake-up word, so can't comment on that. I can get Sones One Alexa to control Sonos music in other rooms and to turn lights on/off etc. There appears to be a longer delay than the previous Echo to respond, and I can't change Alexa's voice from North American to British though.
Since this, I have discovered that if you change the Wake-up Word on the Alexa App from Alexa (US) to Alexa(UK) - it changes to a UK accented Alexa voice.
Userlevel 6
+11
I've got Hue working, I removed Alexa from the unit via the Sonos app and then added Voice services back.
Still no music though, I say "Alexa, play radio", shes says it's playing but nothing happens
I have the British voice, try setting the timezone in Alexa app > Settings > Sonos One, it defaults to US
Still no music though, I say "Alexa, play radio", shes says it's playing but nothing happens
I have the British voice, try setting the timezone in Alexa app > Settings > Sonos One, it defaults to US
I disabled the white light in settings and it worked fine on my Sonos One.
I presume the one under the mic is to show that it's in Alexa listening mode. I guess if you were too disable Voice Services it might turn off ?
Userlevel 6
+11
All the reviews suggested a circle of lights when Alexa is listening, mine just makes the centre light glow.
Mine does the same
Also in U.K. and normally use “Echo” wake word so annoying that I can’t change the One to do the same!
Main white light can be turned off but the Alexa mic light still on - will have to see if a problem as this One is intended for bedside use.
Main white light can be turned off but the Alexa mic light still on - will have to see if a problem as this One is intended for bedside use.
@JohnWD - MIne's bedside too. If you find a simple way of disabling the mic light (without disabling Alexa), please let me know.
There is no way of disabling the microphone LED short of opening the case and desoldering the connection. Sonos has hardwired the LED to the microphone operation in order to ease the worries of those prone to believe the device will be used to invade one's privacy.
Since installing the One (UK) today my other vanilla Echo devices seem to be occasionally speaking with a US Alexa voice. This is in response to an erroneous perception of the wake word with a command request I haven’t been able to work out. The One and all other devices are set to U.K. English. Anyone else experienced this?
Same exact issue with asking Alexa to play music
Page 2 / 3
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.