Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution?
Thanks!
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Best answer by simonfenn198124 October 2017, 20:41
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Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution?
Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio.
You’re brilliant! After hours on the phone to John Lewis and Sonos ( he hung up on me, as I couldn’t understand what he was saying and so was slow) - your answer solved it! I was prepared to go on another 44 mile round trip to get a replacement.
Solution! Disable the Sonos skill in the Alexa app, then enable again. Then say: ‘Alexa, discover devices’. This should rediscover your phone then should work. Try playing a song/radio. this worked! You made me happy!