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Outage - Alexa started BBC stations not playing

  • 21 February 2018
  • 63 replies
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63 replies

D
Userlevel 3
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Just got off phone to Amazon. They say it's TuneIn's problem as they provide the service, and they confirm that no other radio skills work with Sonos speakers and Alexa. So our shiny new Sonos Ones have just lost significant functionality and no one knows when or if it can be fixed.
D
Hi dasym, I have the exact same problem and have also contacted Amazon who have emailed me requesting that I phone them to go through it. I’m unlikely to get the time today or tomorrow but will post the outcome if I speak to them before you do.
SJSSJS
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Someone has to do it! :)

Thanks for taking the time. I hope you are successful and get a result.
D
Userlevel 3
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Hi dasym. Just to say I am not on Sonos beta so I do not think that is your problem.I think you're right, as if it was just the Sonos beta it wouldn't be affecting you or my Echos and Dots as well. I've reported it to Amazon and they want me to phone them to go through troubleshooting steps. I'm dreading that because they just get you to crawl about switching things off and on for half an hour and then say they'll refer the problem to technical support - and then you don't hear anything.
SJSSJS
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Hi dasym. Just to say I am not on Sonos beta so I do not think that is your problem.
D
Userlevel 3
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dasym
I am having the same problem as you on my Sonos devices.. My Amazon Echo Dot works though.It's probably using the BBC skill on your Dot unless you add "from TuneIn" to your voice command.
SJSSJS
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dasym
I am having the same problem as you on my Sonos devices.. My Amazon Echo Dot works though.
D
Userlevel 3
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Just got a message from Amazon. They're having technical issues and suggest using the Radioplayer skill. They don't seem to know it doesn't work on Sonos.
D
Userlevel 3
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If I try "Play Radio 2 on TuneIn" on an Echo device rather than a Sonos One, I get confirmation that it's playing but it doesn't play then a few seconds later it pipes up and says, "BBC Radio 2 on TuneIn Live is currently not available." So for me TuneIn doesn't work on Echos or on Sonos Ones when requested by voice.
D
Userlevel 3
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Thanks for checking that. No joy here with those additional steps. I'm on a Sonos beta so just waiting to hear if it's anything to do with that.
UKMedia
Userlevel 7
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Yes, no problem at all for both Radio 2 & 4 - just tested again to ensure that it's not a temporary issue and both work fine.

The other thing to try is to power down the following devices for 10 secs, allowing each to fully boot before moving to the next:

1/ Router
2/ Any wired Network switch
3/ Any wired Sonos Device
4/ Any other Sonos device
Remember: Sometimes Red Wine helps :)
D
Userlevel 3
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Please follow the steps in the Answer to this post - Disabling and Enabling the Sonos Skill is the best first step:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009I've tried that these steps but I'm afraid it makes no difference.

Are you able to play these stations on Sonos Ones by voice?
UKMedia
Userlevel 7
Badge +20
Please follow the steps in the Answer to this post - Disabling and Enabling the Sonos Skill is the best first step:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
Remember: Sometimes Red Wine helps :)
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