Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Hi @drbabberset alWe now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support teamfor assistance.We thank you for your patience.

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

4 months ago
26 December 2023
151 replies
5972 views

D

Userlevel 2

drbabbers
Contributor I
8 replies

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P 27 February 2024, 11:48

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C

Userlevel 6

+11

craigski
Headliner I
416 replies
4 months ago
1 January 2024

Here is something to try and report back:

Go to Alexa App on your phone, click devices on bottom, select the Sonos device and check the setting for ‘Adaptive Listening’ if it’s set to ‘off’, set to ‘on’, this could help with this issue.

https://www.amazon.com/b?ie=UTF8&node=23623518011

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