Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Hi @drbabberset alWe now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support teamfor assistance.We thank you for your patience.

My initial thoughts are either …That a (very sensitive) Amazon echo product(s), even located in other rooms of your Home,are hearing the Alexa ‘wake’ word and taking control and waiting for you give an instruction, but meanwhile the Era is ignoring the wake word as it believes another device is handling the voice request.… so perhaps as a quick-test, just temporarily switch off the mic on all your echo products around the Home and leave just the one mic enabled on your Era and see if the issue you are seeing then goes away.Or… that you are ‘perhaps’ not waiting long enough between using the Alexa ‘wake word’- maybe just wait a short while longer until the status LED has dimmed before using the wake word again.Thats just a bit of a guess, of course, but it might be worthwhile rebooting your local router and perhaps power-cycling the speaker too, or even removing and reinstalling the Alexa assistant on your Era device to see if that might fix things.

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Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

4 months ago
26 December 2023
151 replies
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drbabbers
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8 replies

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P 27 February 2024, 11:48

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My initial thoughts are either …

That a (very sensitive) Amazon echo product(s), even located in other rooms of your Home, are hearing the Alexa ‘wake’ word and taking control and waiting for you give an instruction, but meanwhile the Era is ignoring the wake word as it believes another device is handling the voice request. … so perhaps as a quick-test, just temporarily switch off the mic on all your echo products around the Home and leave just the one mic enabled on your Era and see if the issue you are seeing then goes away.
Or… that you are ‘perhaps’ not waiting long enough between using the Alexa ‘wake word’ - maybe just wait a short while longer until the status LED has dimmed before using the wake word again.

Thats just a bit of a guess, of course, but it might be worthwhile rebooting your local router and perhaps power-cycling the speaker too, or even removing and reinstalling the Alexa assistant on your Era device to see if that might fix things.

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