Amazon have two standards: Alexa devices and Alexa Enabled devices - Non Amazon products are always Alexa Enabled devices and have a slightly reduced level of functionality, as do Amazon's own Fire TV and Fire TV Stick. It has nothing to do with 'Sonos having no intention of fixing their Alexa integration.' Drop-in is an example of a function currently only supported on Alexa devices.
With regards to the OP's issue, I suspect that you may have duplicate device names within your Alexa Set-up, please check your Alexa App>Smart Home>Devices. The Sonos One can initiate Routines without issue, I do it all the time but with a limitation, as for all Alexa Enabled devices, that you can't initiate a Routine that plays an Audio output on a device.
Im also hoping for a solution to this. Just seems like a bug, or caused by a combination of scenarios that I can’t figure out. I’ve disconnected and re-set-up everything but still the same error message, despite it then proceeding to run the command as normal. I’ll send a support request to Alexa and Sonos.
Looking on the bright side, I have managed to stop two other people wasting their money on Sonos. Their poor support does have an impact on new sales.
Can’t believe this still isn’t fixed when it’s so easy. They’re clearly prioritising development over resolving technical debt.
Most Sonos users want to be able to build Alexa routines and make use of the Alexa Says action, which translates to fixing the “Audio actions in routines are currently not supported on this device” error message. When will Sonos One support audio actions? Is Sonos Support reading these posts? How often are software patches pushed to this product set? Weekly, Quarterly, Yearly? Please give us something to hope for.
Don’t hold your breath!
As stated in many other posts, Sonos great sound, very poor support!
Sonos continuously release products that apart from the great sound quality, fall over miserably in all other area’s including the app!
Sonos, how about you FINISH one project 100% before starting another!
It seems that Sonos know that people have invested $1000’s in their products and know we will put up with their crap support coz we don’t want to fork out thousands more for an alternative.
I have sank over 2k into my SONOS system. I've had this problem from the beginning. I only get the message when there's an audio action as part of the routine. Alexa still executes the routine and even does the audio action after she tells you it's not supported. I researched this issue when I first started 2 years ago and I'm disappointed that this thread is exactly where I left it with more people complaining of the problem that's still unresolved.
I have well over 100 connected smart home devices in my home and this issue is the most persistent (because there's a SONOS in every room talking back to me telling me it's not going to do something). Just remove that response! Literally, the speaker saying nothing is preferable.
Initially it was working fine. Now it only supports weather …… Sonos and Amazon should work together to fix this otherwise we should stop buying Sonos products with Alexa altogether now. After 1 year, the situation is still the same.
How annoying, came here looking for answers, leaving feeling dejected about the money I foolishly spent
You are experiencing the joys of cloud computing... Functionality is now split between the Sonos App, Sonos Skill, and Alexa - and in some cases music service organisations as well. Sonos will develop some aspects independently of Amazon and likewise, Amazon will do the same where competitive pressures apply. I suggest that you Disable the Sonos skill in the Alexa App and then Enable again.
Does support monitor this thread? It’s a year old with numerous requests for help from Sonos and not a peep from them. It makes me nervous about continuing down the SONOS path or recommending to friends.
I'm sure they do monitor this thread, they clearly just don't respect their client base - after all they have our money now don't they? Typical American company - treat u like royalty until they have ur cash, then treat u like scum.
Hello there, thank you for reaching out to the Sonos Community with your concerns about your Alexa routines. While routines are not fully supported within Sonos at this time we are aware of this and are continuing to work with Amazon to improve features and expand functionality. Please keep an eye out on the "Announcements" forum for any updates on expanding feature support for our supported voice services.
Thanks for all the replies, great community here :)
I don't have a Beam and I live in the UK. The thing thats driving me mad is that it worked fine just a few weeks ago.
I’d likely switch to Apple / Siri
Really? By all accounts, the HomePod is a bust, and like other Apple busts, will probably be wiped from the historical record.
I have also paused purchasing further speakers and am considering jumping ship to another brand now.
I’m curious, what other brand has Alexa built-in and fully supports Alexa Routines?
I’d likely switch to Apple / Siri
I appreciate the feedback. How do you like the Bose system?
I suppose so Jammalam, very discouraging.
I have been getting the same error so came looking for answers. Can’t believe this post is 1 year old
and still no solution to this issue.
I had the same issue with the 'Goodnight' routine, I was able to fix this by removing 'Say a random phrase from goodnight'. It appears that any verbal response from Alexa isn't supported, so just remove it and the annoying error message should disappear and you will just get an 'Okay' in response to your request.
Just FYI I have the routine turning multiple lights on & off and turning the Tv off.
I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!
I don’t understand with the amount of people that have complained about this that they would not just invest in building this integration.
Listen to your customers!
I have also paused purchasing further speakers and am considering jumping ship to another brand now.
I’m curious, what other brand has Alexa built-in and fully supports Alexa Routines?
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