Alexa lowering volume

  • 19 October 2017
  • 58 replies
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Userlevel 2
How do I stop Alexa turning down the volume in all the rooms rather than the one it is in? Listening in one room kids using Alexa in another volume up down up down up down.....,

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58 replies

Userlevel 2
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As a Sonos customer that has every room in my 5 bedroom house (including the laundry room and garage workshop but not yet bathrooms) outfitted with a Sonos Player abs an Amazon Echo of some sort, I was eagerly awaiting the Sonos Alexa skill. Imagine my tremendous disappointment with the poor integration that Sonos has done with Alexa. No support for grouping, no support for Spotify, no support for local music server control, and, perhaps the killer for me, the ridiculous ducking implementation that causes EVERY
Sonos Player to duck when ANY Echo is used. Did no one at Sonos test with anything but a single Sonos Player and a single Echo in the same room? The skill is so far from the very high quality of Sonos technology in general that I have to wonder what’s going on over there. Please don’t tell me “this is beta”. Sonos did beta already and they are a year late on Alexa integration.
Userlevel 4
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I'll put my 2 cents in, not that it really seems to matter to Sonos, based on everything that's been happening. It's mind-blowing to me that Sonos would release such a horrible user experience. There's no way they tested this, and deemed it acceptable. It's a complete joke, so I immediately deleted the skill because this feature has NO SKILL whatsoever.
There is no facility to eliminate the ducking feature at this time, but Sonos is aware of the issue and are working on it. The Sonos Alexa skill is a beta at this time and will be evolving in the coming weeks as both Sonos and Amazon incorporate new features.
Userlevel 2
Thankyou, I had to disable the skill as was driving me mad.
Userlevel 2
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I just deactivated the Sonos skill after suffering with it for less than a week. Back to using the Sonos mobile and desktop apps.

The CEO of Sonos and the CEO of Amazon need to rent a house, put a Sonos Player and an Echo in every room, and live there 24/7 for a week and try to use this integration.
Userlevel 2
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I had to disable the skill as was driving me mad.
I absolutely agree, this was bugging me too. As a temporary solution, I am planning to "forget" those SONOS speakers that are not in the proximity of Echo Dot. This way I cannot control speakers in the other end of the house, yes. But at least the news stories I'm playing in the bedroom won't be going in and out while my kid is playing with Alexa in the kitchen. Great for beta, but I hope lots of fixes are coming soon.
Userlevel 2
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Although you can instruct Alexa to forget other Sonos speakers she will keep adding them back unless you disable the Sonos skill completely.
Userlevel 7
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Please see my guide to Alexa Groups and ducking: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/an-overview-and-explanation-of-the-new-support-for-alexa-grouping-6817788
I did make alexa “forget “ the other sonos speakers other than the one I want alexa to control. Still the same problem though, keeps lowering volume on my other devices.
Userlevel 2
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Correct, if you "forget" the speaker but it's still grouped with other speakers in the house, alexa will find it again and automatically add it to devices. Forgetting the speakers in Dot will only work if you do not group them in Sonos. Basically, treat the speaker(s) that are next to Dot (and therefore should benefit from ducking feature) as separate speakers that are controlled by Dot and don't group them with others in Sonos. Less than ideal, I know... but hopefully a temporary solution until Sonos skill gets better.
Having picked up an Echo Dot using the Sonos/Amazon offer I have consigned it to the drawer until the ducking situation can be controlled. With 11 rooms of Sonos it is not a good experience to have this impacting on rooms well out of physical reach of the Dot.
Frankly if thats a decision and not a bug that makes it even worse. Its sad that after all that wait for the integration, Sonos had to go with such a huge deficiency even if this is from Amazon. My personal opinion, if i were in their shoes and if the situation is what you described, i would have opted for No ducking for Sonos speakers at all rather than ducking all ! I hope Sonos comment on this thread .
Userlevel 7
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It was a decision. I personally would have gone. I ducking as well but I think a lot of people were having issues with Alexa hearing them this they went thensucking direction.

Hopefully the nia not long before amazon pushes out ability to link the echo and playing device as a group so that then Sonos can only suck thensingle speaker and also you won’t have to always say “play in room name”. That is the key missing part of current integration and once in place will really improve the user experience.
Really bad that Sonos haven't fixed this issue yet with ducking, i've disabled the skill for now and left a 1 star review. Will not re-enable until they fix this. There should be configuration so that if someone in another room is using alexa it does not mute my speaker that I am using in a different room, also it should be possible to enable ducking only in the room alexa is in where the speaker also resides. For example:

Lounge: speaker + alexa - someone talks to this alexa and this speaker mutes, no other speaker in the house mutes.

Why isn't this configurable?
Same issue here, i have 4 Alexa devices in rhe house and when the kids talk to them the music in the living room is lowered! That is very annoying. Sonos: please sort this out as it is a really pointless Alexa skill at the moment.
Userlevel 7
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Hi everyone, today we've announced an integration with Sonos and Alexa Groups which makes the volume lowering with Alexa on Sonos, and more, much smarter. Check it out here.
Userlevel 7
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sonoslover.... I hadn't thought about deleting Sonos units from the Alexa app that I don't want to voice control. That will solve one of my major issues with having enabled. Thanks!
You’re right actually. Something they definitely need to fix in my opinion. My daughter talks to her bedroom Alexa all the time which makes it impossible to listen to music through sonos elsewhere in the house.
Userlevel 2
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See https://en.community.sonos.com/amazon-alexa-and-sonos-229102/amazon-dot-and-play-5-line-in-going-quiet-when-replying-from-alexa-6791469/index1.html
Userlevel 2
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Correct, if you "forget" the speaker but it's still grouped with other speakers in the house, alexa will find it again ...

I have tried 'forgetting' speakers which are grouped and keeping the Sonos Alexa skill for the un-grouped speakers but Alexa persists in finding all speakers on my WiFi and so once again I have deactivated the Sonos skill.
Userlevel 4
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I'm suffering from this as well, and it's in reality a show stopper in homes with multiple Sonos speakers...

However, some of the blame (if that's the right word) has to lay with Amazon, as until last week, Alexa had no way to know what devices were effectively in the same room as the Alexa device, so that leaves you with no choice but to mute everything. (And yes it's a rubbish solution!)

However, now Amazon have introduced a thing called Alexa-enabled Smart Groups which *could* be a way of enabling Sonos to fix the issue properly... (see https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-and-alexa-smart-groups-integration-6793472) as Alexa can now work out what other smart devices are co-located with it, and therefore could also work out that it only has to mute speaker devices in the same group it is in. This would be my preferred solution to this as it would tie up with control of other smart devices in Alexa.
Userlevel 2
Any news on fixing this yet?
+1 on this being a big issue for our house. We've got Sonos in multiple rooms and with the kids getting Echo Dots in their rooms, our music is ducking in and out constantly. Eagerly awaiting an upgrade that fixes this issue.
Big issue here too, just too my voice to the requests for a fix. It's a PITA, and with 2 dots in the house I've noticed random ducking when we're not actually using the dots at all (which I can only think are incorrect triggers of the dots, which I have configured to respond to "echo").

Right now we don't use the dot that much, but if sonos can't get a dot associated with a room, it'll be an integration I turn off.
On one hand I am happy that I am not the only one with this issue. On the other I can't understand why no one at SONOS thought about this!?!?!?

Ideally I want an Amazon dot in every room where I have Sonos speakers. But that's out of the question as long as this issue persist.