What are people using for USB C charger for Sonos Move?



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Post Script:  I contacted Sonos support.  They quickly diagnosed a fault in the speaker and immediately began the process of replacing it.  Thanks to Sonos for that responsive support.

Post Post Script:  The process of receiving the replacement speaker was, shall we say, less than ideal.  Although Sonos offers a way to first get the replacement speaker, then send back the defective speaker, because my credit card billing address is different than my mailing address, they were confounded.  Accordingly, I had to send back the bad one and wait to get the replacement.  

Most frustrating was that the replacement speaker has exactly the same issue as the first.  I am unable to charge it using a 96 watt USB-C PD Charger that successfully charges up my MacBook Pro.  This time, customer service just says to use a different charger.  Of course, they will not provide a list of chargers that they have tested and which are know to work successfully.  This is frustrating, given that this is not an inexpensive product, and the company boasts about it’s technological prowess.  I consider this experience unsatisfactory so far.

@MiSkyPig 
There are some compatible power adapters mentioned in this thread (and others) which users say they have tried and do work, such as this one, which I have just quickly chosen at random…
https://www.amazon.com/Samsung-USB-C-Super-Charging-Charger/dp/B07VG9JZVG

Maybe look through the suggestions and purchase one of those, at least you know it is likely going to work, based on the information supplied by a member of the community.

Thank you for your comments.  Although I can search through the user comments, I continue to find it unsatisfactory that the manufacturer seems unwilling to provide helpful information to its customers.  Customers have been troubled by this issue for quite some time.  Why not publish a list of products known to work?  Given all of the comments in this forum, and the similar comments in the related topics, this issue appears to be giving many customers an unsatisfactory experience.  

Given that my MacBook charger has not worked, in spite of appearing to meet the published specifications, I tried to power the Move from another power supply that I use for my MacBook, my OWC Thunderbolt 3 Dock.  It’s rated at 85 watts and meets the USB PD specifications.  Much to my amazement, it appeared to successfully power & charge the Move!  After that small success, I again tried my 95 Watt MacBook power supply, the same power supply that did not power the speaker yesterday.  I plugged it in as before, and was surprised that now it works, as well!  It quickly brought the Move up to 100% charge.

So . . .why did this same power supply not work yesterday, and it now works today?  I used the very same cords, the same power supply, the same everything.  This should not be magic.  What changed? 

 

Thank you for your comments.  Although I can search through the user comments, I continue to find it unsatisfactory that the manufacturer seems unwilling to provide helpful information to its customers.  Customers have been troubled by this issue for quite some time.  Why not publish a list of products known to work?  Given all of the comments in this forum, and the similar comments in the related topics, this issue appears to be giving many customers an unsatisfactory experience.  

Given that my MacBook charger has not worked, in spite of appearing to meet the published specifications, I tried to power the Move from another power supply that I use for my MacBook, my OWC Thunderbolt 3 Dock.  It’s rated at 85 watts and meets the USB PD specifications.  Much to my amazement, it appeared to successfully power & charge the Move!  After that small success, I again tried my 95 Watt MacBook power supply, the same power supply that did not power the speaker yesterday.  I plugged it in as before, and was surprised that now it works, as well!  It quickly brought the Move up to 100% charge.

So . . .why did this same power supply not work yesterday, and it now works today?  I used the very same cords, the same power supply, the same everything.  This should not be magic.  What changed? 

 

 

No company is going to take on the liability of recommending 3rd party electronics.  They recommend their products. Period.  If you don't want to buy their product, you are on your own.

The mystery continues.  I unplugged my Move and played it for a while to discharge it to about 75%.  Then, I plugged it into the MacBook power supply, the same one that worked earlier today.  Only this time, the Move did not charge.  It continued to discharge.  Then, I plugged the Move into my OWC Thunderbolt dock and, as before, it started charging. I only let it charge for a few seconds, then unplugged it and plugged in the MacBook charger.  This time, the Move responded to the MacBook charger and began charging.  So it appears that the Move needs some other charger to change something in order to allow the MacBook charger to work.  What’s going on here?  Is there something about the way the Move negotiates the Power Delivery protocol that’s unusual? What is it about being exposed to charger B that allows it to suddenly work with charger A, that it wouldn’t work with otherwise?  This doesn’t seem to be the way a reliable high-end product should work.

The mystery continues.  I unplugged my Move and played it for a while to discharge it to about 75%.  Then, I plugged it into the MacBook power supply, the same one that worked earlier today.  Only this time, the Move did not charge.  It continued to discharge.  Then, I plugged the Move into my OWC Thunderbolt dock and, as before, it started charging. I only let it charge for a few seconds, then unplugged it and plugged in the MacBook charger.  This time, the Move responded to the MacBook charger and began charging.  So it appears that the Move needs some other charger to change something in order to allow the MacBook charger to work.  What’s going on here?  Is there something about the way the Move negotiates the Power Delivery protocol that’s unusual? What is it about being exposed to charger B that allows it to suddenly work with charger A, that it wouldn’t work with otherwise?  This doesn’t seem to be the way a reliable high-end product should work.

Most probably some kind of compatibility issue perhaps? Such things can occasionally happen between devices from different manufacturers, as I’m sure we all may realise.

Just one of those unfortunate anomalies, I guess. It’s not like Sonos, or the charger manufacturer, have ever tested their compatibility and each claimed it’s an officially supported product.

I would perhaps still choose to go with one of the other chargers mentioned in the thread that users suggest will work with the Move, without issue.

Did anybody try this charger. Based on specs it should work. I have ordered it and it should be here in a week. 

https://www.bestbuy.com/site/insignia-45-w-8-ft-usb-c-wall-charger-black/6410663.p?skuId=6410663

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