Best answer by Moritz M
View originalPlay5 No light! No sound! No Happiness!
Sonos has been my chosen system for the last 4 years. But where is their response to this issue?
After contacting the support via the online form I was overwhelmed by the generous solution offered by Sonos and I’m a bigger Sonos fan than before.
My Play: 5 1.generation did the same the other day. NOT light, completely dead.
One morning it would not turn out, I just used it in the evening. Has tried to restart and reset without luck. Has changed AC cable, leave it on and off for a long time. It is completely dead and without the white light. But you can not find where to help solve the problem on Sono's website.
Same problem here…
worked fine yesterday, broken today. Does othing anymore, no light, no sound, no-thing 😵
ofcourse... out of warranty (for not so long)
will reach out to support but… (let’s see)
Reached out to Sonos, amazing support! Very happy about it, they reviewed my device and are replacing it… back a big (even bigger) sonos fan, immediately added a couple on my wishlist 😊😊😊
Same problem here…
worked fine yesterday, broken today. Does othing anymore, no light, no sound, no-thing 😵
ofcourse... out of warranty (for not so long)
will reach out to support but… (let’s see)
Same thing happening here 12/29/2019. Light use Play 5 all of the sudden with no power, no lights, etc. Tried reset and all other recommendations listed... but still nothing.
Sonos component:
Disconnect the power cord and leave it disconnected for at least ten seconds. Hold down the Mute or Play/Pause button, depending on which Sonos component you are using, and reconnect the power plug. Continue holding the Mute or Play/Pause button until the status indicator light begins to flash amber. Once the indicator light begins flashing amber, let go of the button. Eventually it will start flashing green and white simultaneously, meaning it is factory reset and ready to add back to your Sonos System.
If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.
The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.
If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.
http://www.sonos.com/support
Thanks,
Moritz
If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.
The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.
If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.
http://www.sonos.com/support
Thanks,
Moritz
Just received (2) Play5's as part of a $3500 order!! Both Play5's do not turn on (no light at all). Tried working power cords etc. Epic Fail.
If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.
The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.
If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.
http://www.sonos.com/support
Thanks,
Moritz
After leaving the speakers plugged in overnight, they were able to be reset, and power on.
If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.
The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.
If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.
http://www.sonos.com/support
Thanks,
Moritz
Leave it plugged in overnight. It should work in the morning. Worked on two units for me so far.
Disconnect the power cord and leave it disconnected for at least ten seconds. Hold down the Mute or Play/Pause button, depending on which Sonos component you are using, and reconnect the power plug. Continue holding the Mute or Play/Pause button until the status indicator light begins to flash amber. Once the indicator light begins flashing amber, let go of the button. Eventually it will start flashing green, meaning it is factory reset and ready to add back to your Sonos System.
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