Best answer by Moritz M
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Play5 No light! No sound! No Happiness!
One of my Play5's quit working while playing and the light is out. I rebooted the system, unplugged and re-plugged. I even swapped locations and chords with my other Play5 that is still working. No dice. Light is out. I think it is broken. Please help.
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The two I worked with that needed plugging in overnight (a hard reset did not work) were that way out of the box new. If you have used yours for a few months, then they went dead, it is probably a hardware issue, and you should take advantage of the one year warranty. CheerS!
This is happening to me on a Play 1. I tried the factory reset with no luck. I'll see if it somehow begins working again tomorrow.
I also have the same problem of the right speaker repeatedly and continuously dropping out. I have done hard reboot several times and it reconnects temporarily and is then lost. I have had a good run with Sonos of recent when I first purchased the 5s I had constant problems. To the point that the technology was driving me back to conventional music systems. So it is disappointing to be dealing again with what is clearly a well documented problem. I expect the next step is diagnostic, tech review and waiting. Appreciate any advice. Thanks.
Userlevel 7
+19
SJG: Thanks for reaching out to the Community. You are absolutely correct. Submitting a diagnostic report then replying with the seven-digit confirmation number would allow us (at Sonos) to take a closer look at what is going on. In most cases where speakers drop, the culprit is usually wireless interference of some type. Does this happen seemingly random or does this happen at a particular time of day?
Please submit the diagnostic while the problematic unit is available. This will allow us to take a look at the unit itself or any other problems rather than just looking at the network and Sonos. Thanks in advance.
Please submit the diagnostic while the problematic unit is available. This will allow us to take a look at the unit itself or any other problems rather than just looking at the network and Sonos. Thanks in advance.
Userlevel 2
Same happened to me recently with Play 5 (gen1). Factory reset didn't work. No lights on at all even when plugging in. Tried a different cord, known to work, and same experience. No lights.
Userlevel 7
+19
Hello there, jsieben. Thanks for posting! I see that you have been in touch with one of our technicians. Please continue to work with them and let us know what happens. Thanks again.
My play5 is also not powering on. Was working fine and suddenly won't power up, no light. What the hec?
My play 5 has just done the same, it's been playing fine for years but I powered the system down to move the bridge, all other speakers have come back on line, but not the play 5. I've tried the hard reset but no lights, any furter ideas?
I'm having the same problem. I have had this for years then one day no light and it stopped working. I am wondering if my ex didnt disconnect it from his email account? I even tried to register it under mine but it wouldnt read it on the sonos app. Not sure where to go with it. Tried factory reset changing cords and outlets with no luck. Any suggestions?
I would submit a system diagnostic, and call in to Sonos to discuss any potential issues that they might find.
Do you go to the hospital, see sick people, and assume all human beings must be sick?
How many speakers need to go to "hospital"? I've never had to send one. Worst I've ever had is an internal fuse in an amp popping. Do I assume they're all sick? No, I do not but I don;t see Sonos coming up with a solution on here.
"Change the power lead" is the most ridiculous response possible. When was the last time you had a power lead fail, if ever?
I'm thoroughly unimpressed with the response from Sonos as I've found references to this issue on Play 5s in many places. Perhaps Sonos need a little introspection, put their hands up to a flaw and offer a solution.
My main amp and speakers are over 20 years old and work perfectly, so I'm not going to replace them with dodgy technology that may or may not feel like working.
"Change the power lead" is the most ridiculous response possible. When was the last time you had a power lead fail, if ever?
I'm thoroughly unimpressed with the response from Sonos as I've found references to this issue on Play 5s in many places. Perhaps Sonos need a little introspection, put their hands up to a flaw and offer a solution.
My main amp and speakers are over 20 years old and work perfectly, so I'm not going to replace them with dodgy technology that may or may not feel like working.
Well, then it sounds like Sonos is not for you. Take care!
Same exact problem here with my Play 5. Has anyone had any luck with Sonos support standing behind their product on this? I love my Sonos systems that i have got... but i am pretty disappointed that my favorite speaker (the 5) just quit working with such light use. 😞
+1
I have sonos play 5: gen2
For me the same problemoes not want to include at all no indicators absolutely nothing works out what the reason could beI tried absolutely all the instructions that were given in sonos.
The first absolutely everything but no life in it has absolutely no one
Now what's next How can my problem be fixed? Thanks
For me the same problemoes not want to include at all no indicators absolutely nothing works out what the reason could beI tried absolutely all the instructions that were given in sonos.
The first absolutely everything but no life in it has absolutely no one
Now what's next How can my problem be fixed? Thanks
+1
There should be a solution to the problem
So it suddenly stops working
Since my sonos is no longer guaranty what we are doing
Please, I'd like you to help me
So it suddenly stops working
Since my sonos is no longer guaranty what we are doing
Please, I'd like you to help me
kibiraa, I responded to one of your other posts.
I've had my PLAY:5 for about 7 years, I think, and never had an issue with it.
I guess, as with any product ...'factors', including location, heat, dust, usage, power surges etc. can cause some devices to last longer than others and warranties and extended guarantees are there to addresss those issues, plus we each may have access to consumer protection laws in some cases.
It's sometimes just a case of speaking to the supplier or manufacturer and see where negotiations go from there. I don’t think this is just a Sonos matter, it would apply equally to Bose and any other manufacturers too.
I think those who did not buy into protecting their purchase, for extended periods, also sometimes like to vent their anger too... which is understandable, I guess, in some circumstances.
I’m sure however there are many who just don’t bother to extend their warranty period.
What tends to 'nark' me a little more however, is when I buy an expensive product, to find a few weeks later a newer version is released to replace it.. that’s what comes of sometimes failing to do careful research.
So I tend to buy 'new product releases' these days, like the recent Sonos Beam, for example, and then later add them to an appliance protection policy as they near the end of their 12 month guarantee period. It’s rare however, I cover things beyond 3 years, as by then I’m often waiting and hoping for the manufacturers next hardware updated product.
We can all get caught out though by these things on occasions and that’s perhaps 'just life', or 'just our luck', isn’t it ?
I’m certainly going to extend the warranty on my new Beam for an additional 2 years, but I probably wouldn’t bother in the case of say a cheaper Play:1 at £140, with a 2 year guarantee from John Lewis here in the UK.
It's sometimes just a case of speaking to the supplier or manufacturer and see where negotiations go from there. I don’t think this is just a Sonos matter, it would apply equally to Bose and any other manufacturers too.
I think those who did not buy into protecting their purchase, for extended periods, also sometimes like to vent their anger too... which is understandable, I guess, in some circumstances.
I’m sure however there are many who just don’t bother to extend their warranty period.
What tends to 'nark' me a little more however, is when I buy an expensive product, to find a few weeks later a newer version is released to replace it.. that’s what comes of sometimes failing to do careful research.
So I tend to buy 'new product releases' these days, like the recent Sonos Beam, for example, and then later add them to an appliance protection policy as they near the end of their 12 month guarantee period. It’s rare however, I cover things beyond 3 years, as by then I’m often waiting and hoping for the manufacturers next hardware updated product.
We can all get caught out though by these things on occasions and that’s perhaps 'just life', or 'just our luck', isn’t it ?
I’m certainly going to extend the warranty on my new Beam for an additional 2 years, but I probably wouldn’t bother in the case of say a cheaper Play:1 at £140, with a 2 year guarantee from John Lewis here in the UK.
The same thing just happened to my Sonos Play 5 - I recently bought a Sonos beam and since then I have had problems with my Sonos play 5, 1. Gen. It worked again in periods but now it's completly dead. I have it is connected with wired and have a reserved IP address for it. There is not even light in the lan port. My guarantee is, of course, just expired :(
I'm trying to let it stand overnight without power - maybe I'm lucky...
I'm trying to let it stand overnight without power - maybe I'm lucky...
Userlevel 2
I bought a Playbase and unplugged my Play5 to move to a new room.
When I plugged the Play5 back in the light didn’t come on and the unit seems dead.
What should I do? (I have double-checked the fuse is fine.)
When I plugged the Play5 back in the light didn’t come on and the unit seems dead.
What should I do? (I have double-checked the fuse is fine.)
Mine stopped working too just yesterday. Did all workarounds and still not good.. disappointed as im fr asia and got this unit from ebay 5 years ago. Anybody here pls post if you resolved your case. Pls share. Sonos, pls do something. I love your product and i have 3 speakers. Pla helppp.
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