Same problem here…
worked fine yesterday, broken today. Does othing anymore, no light, no sound, no-thing
ofcourse... out of warranty (for not so long)
will reach out to support but… (let’s see)
Reached out to Sonos, amazing support! Very happy about it, they reviewed my device and are replacing it… back a big (even bigger) sonos fan, immediately added a couple on my wishlist
Contact Sonos Support directly to discuss it.
I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. The Twitter support folks are available 24/7.
Same thing happening here 12/29/2019. Light use Play 5 all of the sudden with no power, no lights, etc. Tried reset and all other recommendations listed... but still nothing.
Same problem here…
worked fine yesterday, broken today. Does othing anymore, no light, no sound, no-thing
ofcourse... out of warranty (for not so long)
will reach out to support but… (let’s see)
When I plugged the Play5 back in the light didn’t come on and the unit seems dead.
What should I do? (I have double-checked the fuse is fine.)
I'm trying to let it stand overnight without power - maybe I'm lucky...
It's sometimes just a case of speaking to the supplier or manufacturer and see where negotiations go from there. I don’t think this is just a Sonos matter, it would apply equally to Bose and any other manufacturers too.
I think those who did not buy into protecting their purchase, for extended periods, also sometimes like to vent their anger too... which is understandable, I guess, in some circumstances.
I’m sure however there are many who just don’t bother to extend their warranty period.
What tends to 'nark' me a little more however, is when I buy an expensive product, to find a few weeks later a newer version is released to replace it.. that’s what comes of sometimes failing to do careful research.
So I tend to buy 'new product releases' these days, like the recent Sonos Beam, for example, and then later add them to an appliance protection policy as they near the end of their 12 month guarantee period. It’s rare however, I cover things beyond 3 years, as by then I’m often waiting and hoping for the manufacturers next hardware updated product.
We can all get caught out though by these things on occasions and that’s perhaps 'just life', or 'just our luck', isn’t it ?
I’m certainly going to extend the warranty on my new Beam for an additional 2 years, but I probably wouldn’t bother in the case of say a cheaper Play:1 at £140, with a 2 year guarantee from John Lewis here in the UK.
So it suddenly stops working
Since my sonos is no longer guaranty what we are doing
Please, I'd like you to help me
For me the same problemoes not want to include at all no indicators absolutely nothing works out what the reason could beI tried absolutely all the instructions that were given in sonos.
The first absolutely everything but no life in it has absolutely no one
Now what's next How can my problem be fixed? Thanks
After contacting the support via the online form I was overwhelmed by the generous solution offered by Sonos and I’m a bigger Sonos fan than before.
Sonos has been my chosen system for the last 4 years. But where is their response to this issue?
"Change the power lead" is the most ridiculous response possible. When was the last time you had a power lead fail, if ever?
I'm thoroughly unimpressed with the response from Sonos as I've found references to this issue on Play 5s in many places. Perhaps Sonos need a little introspection, put their hands up to a flaw and offer a solution.
My main amp and speakers are over 20 years old and work perfectly, so I'm not going to replace them with dodgy technology that may or may not feel like working.
Do you go to the hospital, see sick people, and assume all human beings must be sick?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.