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Sonos Fix It - Stuck “Multiple Systems…”

  • 29 January 2022
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Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  

Anyone else? Suggestions? 

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Best answer by jgatie 7 February 2022, 22:52

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33 replies

IP conflicts cause all sorts of errors. Missing rooms, groups not grouping, app commands not working, app not connecting, surrounds disappearing, Subs not playing, I've seen it all.   In 14 years on this forum, I can count on one hand the number of times a network refresh didn't fix them, or reserving IP addresses on the router didn't fix them for good.

And like I stated, an actual bug that went out in an update that affected a single Sonos component hit 100 pages the first day. Thats 2500 posts in a day.  That's what a bad update  looks like.

Thanks for the suggestions - I’m happy to report the reboots fixed it.

That said, try doing a Google search on the text of the message where the app gets stuck.  You get *exactly two* results - both pointing to this very thread containing ten independent reports of this problem within the last two weeks since the 14.0 update on January 25 (the first major update in almost a year).  And *absolutely zero* prior occurences of this message in Google’s entire search database.  There is no way this is a coincidence.

Of course, that doesn’t prove the update single-handedly caused the problem.  I have no trouble believing the root case is the IP address conflict, and it seems quite plasuible that the conflict was triggered by the reboot of the Sonos.  But if rebooting or any other issues caused conflcts in the past, it didn’t produce this exact error condition prior to 14.0.  Either the app successfully fixed the problem on its own, or else it led to some other error condition that allowed people to diagnose and fix the problem from there, and that we would have been able to find in searches.  The changed error condition is why searches on the problem resulted in no useful information.  So it’s not really fair to say the app update played no role in this.

Similar issue for me, but I dnd’t even change anything.  Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always.  I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

 

Seems Sonos must have broken something in a recent app update.  This is build 67125130.

 

Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day.  It’s not the update, it’s your network, specifically IP conflicts.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device.  To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next.  Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup.  See your router manual for details.

 

Similar issue for me, but I dnd’t even change anything.  Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always.  I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

 

Seems Sonos must have broken something in a recent app update.  This is build 67125130.

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Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  

Anyone else? Suggestions? 

Yes, just happened to me. Did you get your issue resolved?

@Tolindh 
When you’re actually connected to an ‘existing’ Sonos Household on a WiFi network, you can add other WiFi networks to that Sonos HH - it’s much easier to do that whilst the new WiFi is also in range.

  1. You can ‘mimic’ a new WiFi network using a mobile Hotspot, thats if you know the SSID/Password of the vacation house WiFi and setup the connection before you travel to the remote location.
  2. A further option, is to add a mobile Hotspot WiFi to the existing Sonos HH whilst at home and then run/operate both the Move and your Sonos controller on that Hotspot temporarily when at the vacation house.  Then simply add the vacation house WiFi credentials to the existing Sonos HH when the new WiFi is in range.

Exact same problem after relocating our move speaker to the vacation house.  The APP is hung up on “continue” after claiming it located several Sonos systems (only have the one Move speaker).

No option to hard wire the move to my router.  I’m on iPhone X with the S2 app.

 

have not tried deleting the speaker and adding all over because I don’t want to do the same thing when we take the speaker back home (and every other time).

 

please help!

I’m sorry to say, but this post makes little, or no sense to me, as you mention that you “only have the one Move Speaker”. So what are you trying to add the Move to if there is no existing Sonos Household on the new WiFi network at the vacation house?

You first need to use an existing Sonos Household, or create a brand new Sonos Household to add the Move to that HH, you won’t be able to add the Move otherwise.

All Sonos devices need to be added to a Sonos Household on the network - note you can have one, or multiple, Sonos Households on any network, using either the same, or different Sonos Accounts.

I personally tend to use the same Sonos Account for all my different Sonos Households on the various networks and add the WiFi credentials to my Sonos App in order to make it easy to discover those existing Households. If you do not have a Household, then you need to reset the App to create one. See screenshots attached.  Note if using Alexa/Google voice assistants the Sonos skill needs to be switched between the Sonos HH’s in order to work aswell.

Exact same problem after relocating our move speaker to the vacation house.  The APP is hung up on “continue” after claiming it located several Sonos systems (only have the one Move speaker).

No option to hard wire the move to my router.  I’m on iPhone X with the S2 app.

 

have not tried deleting the speaker and adding all over because I don’t want to do the same thing when we take the speaker back home (and every other time).

 

please help!

I changed the password on .y network and I'm having the same problem....stuck at multiple systems

I just tried this by switching networks and it works okay for me. I just connected my iPhone/controller App to the new network and the ‘wired’ device shows up straightaway. Also if I reset the Sonos App, the one system only on the network was found and connected with no trouble …if I put two systems on the same (new) network, then reset the App again, it simply invites me to press the join button etc; and connects to the system that I select (by pressing the join button).

I captured some screenshots along the way… see below:

So it all seems to be working okay, in my quick round of tests here.

Yes, all products have been unplugged and plugged back in. The play 3 briefly reappeared, but then disappeared again. The app recognises that there’s a problem, but always gets stuck on the “we found multiple systems” dialog box again. 
 

 

When you switched out the router, did you refresh the entire network by unplugging every device, then plugging it back in? If you didn’t, I’d be supposing a potential duplicate IP address issue, since all the devices would likely be retaining the IP address given to them by the old router, and not getting new IP addresses from the new router. 

I’m having the same issue. I recently replaced the mesh router, but kept the same SSID and password. Since then, the S2 app can no longer see the system and puts me through the “fix it” route. It gets stuck on the “we found multiple systems” as above. 
 

I’ve tried plugging in a speaker via Ethernet and also resetting the app, but neither has made a difference. 
 

S2 system:

2 x Play 1 first gen

1 x playbar

1 x sub (in a single system with the above)

1 x Play 3

 

S1 system:

Play 5 first gen

If you have the option, and have not tried it already, try connecting the Sonos speaker to your router temporarily by Ethernet and have another go.

It may also be worthwhile resetting the app (in App Preferences).  But do not reset the speakers.

Same issue for me. Stuck on screen that says “We found multiple Sonos systems. Let’s confirm the one you want to update.”

 

There’s a “Continue” button, but pressing it does nothing. I really don’t want to have to factory reset every single device in my apartment just because I got a new router.

Yeah guys this is a major problem. I found this post while searching for the same problem. We changed our AP and are trying to following the directions and it just gets stuck in finding multiple systems (which, for the record, I don’t know how there would be multiple systems here in the office).

I have the same problem!!! I’m stuck and i can’t find or recreate my system 

Open to any ideas.

You’d need to describe your network, how the Sonos is connected, and what control device(s) you’re trying to use. 

I have had the same issues with both of my Sonos systems for the last 3 weeks.

It seems to start with yet another forced software update to the app.

My issue is that the app will not locate the system.

I have done everything - restarted the app, rebooted yet another wifi router, reloaded every device, with no success. And I have to say that I have done this multiple times.

I am succesfully able to add one device, however when adding another device to the established system, the app fails - it gets lost in a never ending loop of “can’t locate the system”

Been a dedicated and avid Sonos user for 8 years with multiple products and never had any major issues -- until the last 3 weeks when the new conroller update was released.

Not sure who else can assist. Spent 3 hours on the phone with the Sonos help desk and they can’t seem to help either -- has the same issue - we just go around and around loading a product and having other products drop from the system.

Certainly seems to be the same issue that began this string. Open to any ideas.

What is puzzling me is the fact that multiple Sonos systems are found.  And the OP is on holiday.

Makes me wonder if this is some sort of communal WiFi. I am probably barking up the wrong tree and if so, I apologise.

FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

While I do own a S1 speaker, it’s not included in my S2 system. The Gen 1 Play:5 is only used as a aux-in speaker and not connected to anything at all. :)

Ah, okay. 

FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

While I do own a S1 speaker, it’s not included in my S2 system. The Gen 1 Play:5 is only used as a aux-in speaker and not connected to anything at all. :)

FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

Are you just trying to use this speaker alone or add to an existing system at holiday home?

 

No I am trying to just use the speaker alone while I’m on my holiday. But I’ll try the instructions later so I won’t pollute this ticket for the OP.

Are you just trying to use this speaker alone or add to an existing system at holiday home?