Hi,
Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?
I tried clearing the cash as well as reinstalling the app to no avail.
Thanks,
Stuart
Best answer by Earquake
View originalI’m not going to buy an expensive iPhone so I can control what is effectively an abandonware speaker system I already dropped thousands of dollars on. I’ve been grumpy about Sonos since they did the big redesign of the app a few years ago, I’ve never really gotten used to the new one. Then there’s my SMB NAS problems, which made me give up my local library. This has gone from my favorite piece of technology to the worst buyers remorse I’ve ever had about anything, and I owned a Betamax. No matter what has happened over the past few years, I’ve kept on with the system because I’m in it so deep financially and have a residual love for it that’s hard to give up on. It’s getting pretty hard now. If the system was as it had been a few years back and they did a bad app release, I’d have some patience, software is hard to build, but I’m pretty sick of all this. So frustrating and sad :(
+1
Hello,
I think that it is clear that there is an app issue, not a fault of individual phones. A general google search shows a lot of people find this same problem and it’s creating a lot of bad reviews on Google Play store and Amazon to name but a couple.
I get immediate crashes on clicking of search tabs. Also clicking on long working favorite saved stations fails to trigger them. (Any FIP station, Audiophile Jazz, Dub Lab, Berlin Community Radio, Cinemix, CKUT to name but a few but from many different countries). FIP I can play via the Alexa app and then share to other devices but it’s frankly not an extra hoop that should have to be jumped through. This has been happening for weeks.
Windows PC app labours under the same issue of not being able to play many stations. BBC stations seem to work fine, for some reason.
I have been very happy indeed with my ever expanding Sonos system for quite a while now however this is a bad look after brick gate and frankly smells a bit fishy, and those ever increasing numbers of annoyed customers on all the other sites are sadly saying the same. I’m sure you’re going to get things fixed soon but don’t make it too long. This is damaging when folks are spending more time at home than ever and need to be able to enjoy their Sonos systems to keep themselves sane.
Samsung SM-G965F with nearly 2Gb free memory
Software Build: G965FXXSBETH2
Sonos App V 11.2.3
Debugging data has been sent via crash reports a few times too.
Phone is kept fastidiously up to date in general.
Thank you
Same here, crash crash crash... same set of conditions described here many times already... unfortunately I find myself also sharing the same set of disappointed, negative sentiments and low expectations of Sonos as those most critical above. You really need to do some serious work if you want to keep hold of your loyal customer base...
Consider the harsh reality of f(n)=7p...
where n=negative opinion
and p=positive opinions... (n/7p)=0
Please fix quickly to improve p...
+1
It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews.
All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.
Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.
Same issue s1 controller for android.
Its nothing to do with the android, my wife has an ios apple and experiences the same issues.
The problem started the exact day Sonos introduced S2 controller.
I own:
2 x Sonos 1
1 x Play:5 (gen 1)
1 x playbar
The playbard and Play:5 are too old for the new controller, Sonos approach is to obviously ‘support’ / cripple the old technology and S1 controller to encourage people to upgrade.
Sonos equipment is expensive, it still works and there is not a chance I am going to throw more money your way when this is the approach to have people spend more money with your company.
Have contacted customer service and the engineers many times, the response is always terrible or non existent.
Absolute disgrace.
Same here, "Podcast and Shows", instant crash on S1 using Galaxy S20 Phone.
Exactly same issue with sonos s1 for Androïd.
Hey sonos what i's happenung with your product ?
Same issue, Samsung Note 10, One UI version 2.5
Android version 10 , Sonos app Version 11.2.3 Build 57381090. The issue is happening after the last Sonos app update.
Hello,
Same issue here also, this morning. I use S1 for everything. Have tried reinstalling. Search tabs like artists are fine but searching via podcasts, stations is crashing my app. Same for other Android users in house like me. App seems OK on IOS devices in house.
Please help. Looks like a platform bug?
Thanks,
Ben, in UK
I've been having the same issue for quite a while now - crashes on multiple search tabs for Genres, Podcasts, etc makes the app pretty useless. Sonos, we are still waiting for your response. Is this your strategy to force people off S1? Very sad.
I have a similar problem on a Pixel 4a that just picked up Android 11. I have a mix of mostly S1 compatible stuff with one or two S2-vapable devices. The S1 app crashes as soon as I try to search for podcasts amongst other things. I wiped my storage and cache and force stopped the app and when I reconnected the problem recurred.
I had the exact same issue!
My Sonos S1 app kept crashing when selecting the Stations tab in Search.
Rebooting the phone and re-installing the Sonos app did not fix the issue.
I was using Sonos Version 11.2.3 Build 57381090 and Android Version 10.
After I downgraded to Sonos Version 11.2.1 Build 57378190, the issue was resolved.
You can find it here:
Moderator Note: Modified in accordance with the community guidelines.
All of the same issues with Galaxy S10+. Plenty of memory, etc. Not a phone issue. Own a serious Gen 1 collection of Sonos. Not giving it up for their planned obsolescence! Fix it Sonos!
Same issue here. Can't search multiple categories without it immediately crashing. Have tried reinstalling, clearing cache, etc.
I see that one user called out the fact that Sonos is working on a fix. However, it's pretty sad that Sonos support couldn't come back to this thread and acknowledge there is an issue and they they are working to address it. I understand bugs happen, however, there is no excuse for poor communication.
Any update on this Sonos?
Same issue as above searching on tabs crashes the app. Two different android phones. A samsung s10e and a pixel 2xl.
Same here! Since several weeks, Sonos S1 app crashes, e.g. each time when entering a station name on station search tab.
Environment:
Help is REALLY appreciated!
Sonos’ Speakers Can Now Work With General Electric’s Appliances https://www.ubergizmo.com/2020/10/sonos-speakers-work-with-general-electric/
At least now my speakers can tell me if my casserole is burning, still can't search for podcasts and radio stations though. Glad to see resources are being diverted to important stuff.
To get around this, I realized I could use the windows app to search for radio stations. I then add the ones I want to try to my Sonos favorites, which then show up on the app. Definitely not ideal but it was impossible to find radio stations without search.
For podcasts I use Pocketcasts, so I do my searches on that app and add them to my favorites within that service, they then show up on Sonos under my pocketcasts account.
It can't be that hard to fix this and have a quick release. The "new" Sonos app has been updated a bunch, lots of complaints on the app store about that one, so I guess that's more important to them. You'd think they'd take care of existing customers on the idea that these people are already in the ecosystem and more likely to expand. I'm glad I never pulled the trigger on the home theater setup.
Same problem here. Feeling very aggrieved. Lot of money invested in Sonos kit, but now have the dreads that it is soon to be redundant. Why would anyone buy a Sonos now. I've only had 5 years out of my kit. The HIFI it replaced would still have been going strong, and would have had components that could be repaired.
Same problem here. Using One Plus 7T pro. App crashes constantly, Spotify not working anymore. Fix this please...
It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews.
All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.
Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.
Could not agree more. It is quite obvious that Sonos has no interest in supporting the old technology nor do they care about retaining customers, apparently making enough money of the new customers to worry about the old.
Surely a business model which will result in a less than positive outcome.
I will certainly no longer be buying sonos products nor telling others to.
+2 here, same problem on two Android phones.
Come on Sonos, I still have faith and get a lot of value from my S1 set up. I don't need new features, but don't introduce new bugs.
Hi, yes same issue here. I use both s1 and s2 for Seperate systems.
i have s1 installed on android and iOS devices the crash only occurs on the android device. I have tried uninstalling and reinstalling but issue persists. Crash occurs when searching podcasts, genres, station. Regards Spike in the uk
Hi Paul A,
To answer your questions.
I’m getting an occasional warning on my phone saying the Sonos S1 is using a lot of battery in the background.
I just submitted a diagnostic report.
Thanks,
Stuart
I’m also experiencing the same issue on Pixel 4/Android 11. The Sonos S1 app immediately crashes if I search by “station”, “genre”, or “podcast”.
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