Answered

Volume levels too high after 15.2 update

Show first post

170 replies

Bazil
Badge

Thank god I’m not only 1. 
this is driving me crazy. 
For a system that SHOUKD BE AMAZING. . 
I’m more often frustrated. 
now too loud on No 1. . . 
I want background music for working at home and nighttime sounds quiet. Now impossible. ! 
 

T
Userlevel 5
Badge +4

I’ve still not had a response from Sonos after sending multiple sets of diagnostics when testing.  
 

I’ve chased them for an update as I currently can’t use my speakers at night or if I want low volume listening. 

L

Same problem here on all Sonos speakers with Apple Music as well.

C

I’m having the same issue. I use Sonos 1 speakers for background music at my office. The lowest level is now so loud that I’ve had to turn them off. Removing and re-adding the apple music app did not help.

M

same problem over here. I use Apple Music. At night I have pouring rain that plays; I set an alarm in Sonos to start playing it at bedtime. Good lord, it scared the crap out of me when it started playing a couple nights ago--it was like I was caught in a goddamned typhoon it was so loud!

 

 

C
Userlevel 2

My issue is that apple music songs are no longer playing at a consistent volume when streaming through the Sonos controller app. Tried disconnecting service, resetting app, and readding back with no success. 

T
Userlevel 5
Badge +4

I spent some time troubleshooting with support and we couldn’t fix it, removing/re-adding services and the app doesn’t work for me. 
 

I’ve noticed on other forums people are having different issues with Apple Music after updating to 15.2 so I think this was generally a terrible update for Apple Music users. 

S

After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

Hope this helps everyone else that lands on this thread!

Sounds promising I’ll give it a go! How do I reset my app?

 

thanks!

J
Userlevel 2
Badge +4

After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

Hope this helps everyone else that lands on this thread!

Hi, I did the same, but that didn’t help. I even deleted the Sonos controller app from my iPhone. 

I also have a problem playing Apple Music Hits/Country/One. It stops playing after several minutes by itself.

G
Userlevel 2

After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

Hope this helps everyone else that lands on this thread!

T
Userlevel 5
Badge +4

How do you log a fault, or do you mean contact their support?

Yep, contact support with the issue 👍🏻

S

How do you log a fault, or do you mean contact their support?

T
Userlevel 5
Badge +4

AirPlay seems fine, it’s only when directly streaming Apple Music from within Sonos that the volume is so loud. Unfortunately for me, the speakers I use at night don’t support AirPlay. 

T
Userlevel 5
Badge +4

Glad it’s not just me then. I’m testing it right now on another speaker and Apple Music is definitely the issue. 
 

If you can, please log a fault with Sonos as this is the sort of thing only they can fix, and it’s driving me mad! 

S

I’m having the exact same issue. Keen to hear of any solution.

 

My system is now too loud to use as background music at night for my kids.

G
Userlevel 2

Same issue here! I thought I was crazy so I decided to check with the Googs. Seems like it’s only at the lower volume levels at night. Under 5 is literally twice as loud. I use Apple Music as well. My background bedtime levels in my various rooms now keep me up at night. :( Sucks not being able to go below the new levels. Even the volume set at 1 is too loud for the areas near our bedroom now.

Hopefully we can get some answers.

T
Userlevel 5
Badge +4

Well, it’s a stretch, since I’m not sure I can understand why it’s changed volume….doesn’t make much sense to me, but hey, I’m not there on the ground. But that’s why I included the whole “call Sonos” thing. It’s certainly foreign to my update experience. As I type this, I’m listening to a pair of PLAY:1s that flank my computer screen (but are not connected to the computer, I just use the controller on the computer to play music).

Oh...it might be helpful to know the source of music, too. Pretty much most of what I play is from my NAS, but if you’re streaming from a particular service provider, that might be a key part of the whole possibility too. But again, guessing at this point :)

The music service is a good point, I started to consider whether that is the cause. 
 

Power cycle doesn’t help but it does seem like Apple Music has the higher volume compared to BBC Sounds or Sonos Radio. Will do some more testing tomorrow and then contact Sonos I think. 
 

Never had anything like this in over 10 years of Sonos ownership, it’s very odd! 

Airgetlam

Well, it’s a stretch, since I’m not sure I can understand why it’s changed volume….doesn’t make much sense to me, but hey, I’m not there on the ground. But that’s why I included the whole “call Sonos” thing. It’s certainly foreign to my update experience. As I type this, I’m listening to a pair of PLAY:1s that flank my computer screen (but are not connected to the computer, I just use the controller on the computer to play music).

Oh...it might be helpful to know the source of music, too. Pretty much most of what I play is from my NAS, but if you’re streaming from a particular service provider, that might be a key part of the whole possibility too. But again, guessing at this point :)

Bruce
T
Userlevel 5
Badge +4

Have you tried a reboot of your speakers (power cycle?). 

I’ve also updated a bunch of PLAY:1s and PLAY:3s to 15.2, and have not experienced any change whatsoever in volume, thankfully. 

However, you may want to submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

Cheers, I haven’t actually tried the power cycle yet (doh!) so will do that on each speaker and test.

 

Good to know you’ve upgraded ok. 

Airgetlam

Have you tried a reboot of your speakers (power cycle?). 

I’ve also updated a bunch of PLAY:1s and PLAY:3s to 15.2, and have not experienced any change whatsoever in volume, thankfully. 

However, you may want to submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

Bruce

Reply


Terms & ConditionsCookie settings