I have a Sonos 1 and I am pretty happy with it. I just bought a used 3 and I can't get it to connect my system. I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help.
Best answer by Corry P
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Did you contact the technical support team, as suggested in the post above?
+18
Hi
Welcome to the Sonos Community!
When speakers that are flashing green are found by the app but won’t add, the best fix is to switch your router off for at least 30 seconds, then try again once you have internet. Please make sure your app is connected to your existing speaker(s) before trying to add the new one. If you continue to have issues, try switching off any WiFi extenders or boosters you may have and try again.
If you still have problems adding the speaker, please get in touch with our technical support team directly.
Outstanding, and thank you for posting the solution to your particular situation. Hope it helps someone else in the same boat.
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