Diagnostics code: 348474538
We are in an open office plan in LA. We have 3 Play 5s and recently after an update they constantly disconnect from the app, stop playing mid song, and wont go longer than 1 to 1 ½ songs with out either disconnecting or not being seen by the Sonos app. We have followed all the troubleshooting on the forums. Unplugged and reset all the devices multiple times. Reset the App and even “forgot the current sonos system” The devices are all connecting over wifi right now but also have a hardwire ethernet connection going into them. When trying to “Disanle Wi-Fi” we get an error immediately. “Wi-Fi Not Disabled Make sure this product is connected to your router with an Ethernet cable.
They are connected and they go to a swtich in our server room. The IP addresses have not changed, nothing in our network changed. but this last “Software Update” broke the entire system to the point it is unusable and our management is about to explore other options.
Please help.