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playbar cuts out when listening to music

  • 12 December 2022
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33 replies

I

I thought that the RS232  fix was finally the solution to by Sony-TV connected, wired Playbar’s problems when playing from my (wired) NAS containing my music library - and for about 20 mins I had interruption-free music but then - a cut out as before. I had one more about 20 min later. I think that this is less frequently than in the past but alas, the problem isn't fixed. My TV’s software is upto date and my(unwired) Playbase which is also connected to a Sony TV doesn’t have the same problem. 😬

Stanley_4
Userlevel 7
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Orphans are an issue for any smart device, Sonos seems to be less reliant on calling home to operate than many other devices that are bricks without the remote connection.

D
Userlevel 1
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I do the same, leaving the TV on, and broadcasting a radio source or music library, I don't have the problem. Sonos could indeed not take into account the TV signal (which disturbs) when using another source. I'm surprised Sonos can't find a solution!

C
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So my update it's definitely the Sony TV as if I unplug the optical audio it all works fine with no dropouts.

So for a bit my workaround was to do that 

Now I've discovered that if the TV is on (with optical audio in) but I set the Sonos to play line in or stream or whatever no drop outs 

Weird TV off but optical audio plugged in and I get dropouts TV on no drop out 

My current crap workaround is Turn TV on and either set picture off or run a screensaver 

T
Userlevel 1

Yes it is hardwired.  My fear is that it will take a newer Sonos sound bar to overcome (pricey). 

…and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

I have the exact same problem. Sound works great while watching TV, but cuts out during music playback.  I’ve changed channels, Wi-Fi, and hardwired it. Nothing works. 

Ken_Griffiths

Wow, I’m having the same issue. It started when we replace our old tv to a new Sony OLED/

I called Sonos support, and I was instantly told they are aware of the issue (music interruption), and it is the Sony television. Wow, I would never think about that, I was sure it’s a network issue.

As a workaround, they suggested to set RS232 control to serial in the tv’s menu. I need to see yet if it helps/

Wouldn’t you just switch it off?

https://www.sony.com/electronics/support/articles/00154270

https://www.sony.co.in/electronics/support/articles/00154270

N

Wow, I’m having the same issue. It started when we replace our old tv to a new Sony OLED/

I called Sonos support, and I was instantly told they are aware of the issue (music interruption), and it is the Sony television. Wow, I would never think about that, I was sure it’s a network issue.

As a workaround, they suggested to set RS232 control to serial in the tv’s menu. I need to see yet if it helps/

Wouldn’t you just switch it off?

https://www.sony.com/electronics/support/articles/00154270

https://www.sony.co.in/electronics/support/articles/00154270

It was off… 😆

It is a Playbar, so I would assume the other option also should not bother it (rs232 through hdmi) as it doesn’t have an hdmi port on it, not like the Arc or other Sonos devices.

Let’s see it tomorrow 

D
Userlevel 1
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Hi guys. Did you do what is suggested in the video below? 
I had the same problem as all of you, and enabling "IP Simple Control" fixed the problem. Have you tried ???

 

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