Best answer by Edward R
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Lost A Room On the Sonos App
Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?
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I'm having the same problem - Diagnostic number 6412315
Userlevel 7
+20
My brand new router (Asus RT-AC87U) has a DHCP pool ranging from 192.168.1.2 to 192.168.1.254 - e.g. 253 IPs, and I don`t have any reservations.
This issue only involves my 2 Sonos 5 (new model) - none of the others - Sonos 1 and Sonos 3.......
Hi Tagreners,
It would be best to continue troubleshooting over the phone. I've created a support ticket for you: 160707-001179. Please give us a call and we'll help out. You can find our phone number here.
Hi!
My brand new router (Asus RT-AC87U) has a DHCP pool ranging from 192.168.1.2 to 192.168.1.254 - e.g. 253 IPs, and I don`t have any reservations.
This issue only involves my 2 Sonos 5 (new model) - none of the others - Sonos 1 and Sonos 3.......
My brand new router (Asus RT-AC87U) has a DHCP pool ranging from 192.168.1.2 to 192.168.1.254 - e.g. 253 IPs, and I don`t have any reservations.
This issue only involves my 2 Sonos 5 (new model) - none of the others - Sonos 1 and Sonos 3.......
Userlevel 7
+20
Diagostics 6333067. Thx.
Hi Tagreners,
Your Sonos units are sometimes losing their IP addresses. Rebooting your router likely frees up those IPs again and allows your Sonos system to reconnect. Please check your router's DHCP pool and make sure there are enough available in the IP range. Sometimes routers have by default a small number of IPs available to assign. Also, if you have an IP address reservations set up, please check these as there may be IP conflicts from time to time.
Hi, I have the same issue. Works again if I reboot router but would very much like to solve this permanently :)
Diagostics 6333067. Thx.
Diagostics 6333067. Thx.
Userlevel 7
+20
I have the same issue. Keep loosing Sonos 3. I can cut power a few times, and it is usually found again, but usally disapeares again within 10 min.
Diagnostics code: 6322295.
/Lars
Hi Lars,
It looks like there are a few wireless networks in range on the same channel as your home network. This may be the reason your Sonos units aren't staying connected wirelessly. Please try changing your home router from wireless channel 11 to 1. Let me know if that doesn't help.
Hi
I have the same issue. Keep loosing Sonos 3. I can cut power a few times, and it is usually found again, but usally disapeares again within 10 min.
Diagnostics code: 6322295.
/Lars
I have the same issue. Keep loosing Sonos 3. I can cut power a few times, and it is usually found again, but usally disapeares again within 10 min.
Diagnostics code: 6322295.
/Lars
Userlevel 7
+20
Hi Julie,
It looks like your missing Sonos unit is communicating wirelessly with the rest of your system but it does not have a valid network address. This may be due to the weak signal strength of the connection. How far away from the next nearest Sonos unit is your missing unit? It may help to move that speaker closer to the rest or to look nearby for third party wireless devices which could interfere with the signal. If any such device is near or in between your missing unit and another Sonos speaker, try moving that device away and see if it helps.
Hi, I had issues a month ago, finally got round to adding a boost, got everything working and been listening to music tonight, room has just dropped again ☹️ Diagnostics 6253990 thx Julie
That worked! Thanks!
Userlevel 7
+20
Hi Jpro22,
Your diagnostic report shows that there is wireless interference causing communication errors between your Sonos units. This is probably why your unit dropped from the system. As your previous diagnostic didn't show much interference, it's possible that your home router is set to automatically switch channels. We recommend disabling this option and setting your router's wireless channel to a channel different than that of your Sonos system.
You can change the Sonos wireless channel, here's how.
Once you've changed your wireless channels, try to add the missing player back to your system by following this guide.
It initially was in and out but now it is been out for a while. The LED light continues to blink green currently. My diagnostic code now is 6177657
It initially was in and out but now it is been out for a while. The LED light continues to blink green. My diagnostic code now is 6177657
Userlevel 3
+2
The diagnostic show that bedroom isn't connected, is the LED on? Does it often pop back in the app? If so also submit a diagnostic from the moment it is connected. What is the range between the bedroom player and the other players?
Hello! Lost my bedroom last week. My diagnostic is 6159950. Thanks!
Ok thank u
Userlevel 7
+20
Each Sonos unit sends out a signal, so you can use a Sonos unit in between to provide a wider coverage. If you don't have an extra speaker you would like in that area, you can use a BIRDGE or a BOOST instead.
It's reappeared but the speaker connection is to far away, is there a way of boosting the signal between the boxes? Thx
Userlevel 7
+20
There is a unit showing in your diagnostic report which has no IP address. This may be the missing unit. It has a very weak wireless connection to the Kitchen and Lounge units. Is it possible to move the missing unit closer? Try that and see if the missing unit reappears. If so, it may be a range issue.
The closest unit is just a connect box and is approx 15 metres apart, it was showing and working but has disappeared. I have tried removing power and adding but keeps saying it has already been set up, can I get into back to green light and start again? Thx
Userlevel 7
+20
Hi Waggers5009,
There isn't too much interference showing on your diagnostic report. Please follow these steps to reconnect your missing unit. It is possible that range is a factor. How far is the missing player from the nearest Sonos unit? Which unit is closest to the missing player?
Userlevel 7
+20
Hi AmericanSwede,
There are high levels of wireless interference showing. Please try changing your system's wireless channel, here's how.
After changing the channel, wait a couple minutes and see if the missing player returns. If not, try rebooting the player by removing it from power for ten seconds. It may also help to reconnect the speaker through this process.
Hi, I have the same issue, tried changing channel, rebooting router and removing power from amp but still missing, diagnostics 6155104
Unplugged bridge and plugged back in and the Living Room reappeared. 🙂
Have the same problem. Just started. Lost the living room with the bridge and two L1 sides. Completely disappeared. Diagnostic number 6155037.
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