Bug in my Music Library and when I listen to a radio

  • 25 March 2024
  • 7 replies
  • 44 views
A
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Good morning,
When I listen to albums from my music library I click to launch them and then the application shuts down and restarts, this is each time I launch the application for the first time of the day on the Windows desktop.

Then I noticed there on the Android phone application, that if I select a Radio from Sono Radio which is systematically a favorite on each first launch it will launch me the last radio that I listened to while I click of course on a different radio.

Thank you in advance for your assistance

Actarus

 

Moderator Note: Modified in accordance with the Community Code of Conduct - mention of Beta program

7 replies

Airgetlam

Deleted

Bruce
Stanley_4
Userlevel 7
Badge +22

Discussing anything Beta here is likely to be a problem for you getting back into the Beta program.

No real help on the Windows issue aside from the standard update, remove/reinstall and reboot suggestions.

Not sure I understand the Radio issue you are describing.

controlav
Userlevel 7
Badge +23

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
A
Badge

Discussing anything Beta here is likely to be a problem for you getting back into the Beta program.

No real help on the Windows issue aside from the standard update, remove/reinstall and reboot suggestions.

Not sure I understand the Radio issue you are describing.

I couldn't know it without being confronted with it, now I'll know it, we've set the record straight. But as they say, forewarned is forearmed.

A
Badge

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?

controlav
Userlevel 7
Badge +23

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?

If you share the crash details (example from my machine below) I can take a look.

 

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
A
Badge

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?

If you share the crash details (example from my machine below) I can take a look.

 

 

Hi, Thanks you here my crash bug Sonos Controller.

 

Source
Sonos Desktop Controller

Résumé
Fonctionnement arrêté

Date
‎23/‎03/‎2024 16:48

Statut
Rapport envoyé

Description
Chemin d’accès de l’application défaillante :    C:\Program Files (x86)\SonosV2\Sonos.exe

Signature du problème
Nom d’événement du problème :    APPCRASH
Nom de l’application:    Sonos.exe
Version de l’application:    6.0.0.34230
Horodatage de l’application:    453d4bd8
Nom du module défaillant:    KERNELBASE.dll
Version du module défaillant:    10.0.19041.4170
Horodateur du module défaillant:    96969434
Code de l’exception:    c0020001
Décalage de l’exception:    0013fa72
Version du système:    10.0.19045.2.0.0.256.48
Identificateur de paramètres régionaux:    1036
Information supplémentaire n° 1:    715d
Information supplémentaire n° 2:    715d592d8a580f4cd43df3df49d741b1
Information supplémentaire n° 3:    1aa7
Information supplémentaire n° 4:    1aa7928a8e04fcdf87b6e30dbe29b4c9

Informations complémentaires sur le problème
ID de compartiment :    47cbcae89efe267130e964649d085eef (1218615557474508527)
 

Moderator edit:
Google Translate-

Source
Sonos Desktop Controller

Summary
Operation stopped

Date
‎23/‎03/‎2024 16:48

Status
Report sent

Description
Path of the faulting application: C:\Program Files (x86)\SonosV2\Sonos.exe

Signature of the problem
Issue Event Name: APPCRASH
Application name: Sonos.exe
App version: 6.0.0.34230
Application timestamp: 453d4bd8
Failing module name: KERNELBASE.dll
Faulting module version: 10.0.19041.4170
Failing module timestamp: 96969434
Exception code: c0020001
Exception offset: 0013fa72
System version: 10.0.19045.2.0.0.256.48
Locale identifier: 1036
Additional Information No. 1: 715d
Additional information #2: 715d592d8a580f4cd43df3df49d741b1
Additional information #3: 1aa7
Additional information #4: 1aa7928a8e04fcdf87b6e30dbe29b4c9

Additional information about the problem
Bucket ID: 47cbcae89efe267130e964649d085eef (1218615557474508527)

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