I recently set up Trueplay on a couple of Play:1s that I own. When testing out the post-Trueplay calibration sound I discovered bass distortion once I dialed up the speaker to about half-way on the volume bar (my EQ had bass and treble right in the middle and Loudness was turned off). At first I thought it was an issue with my speaker, but turning off Trueplay removed the distortion issue. The best way to describe the distortion is that it is a deep popping bass sound like occurs intermittently (maybe once every couple of seconds, but that depends on how bass heavy the song is).
Anyone else having this issue with a Trueplay-tuned Play:1?
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With Trueplay off it probably (/almost certainly) does sound as it did before. Only, you've become habituated to the Trueplay effect and therefore now find the earlier non-Trueplay sound unsatisfactory, even to the extent of not quite believing that's how it used to sound...
It's like when people "run in" speakers for a 100 hours, and think the speakers sound different at the end of it; they won't: rather, their ears (/their brains) have just become accustomed to the sound but instead conclude erroneously that the speakers sound materially different (better) than prior to the "running in" period.
Hi Ratty yes I was aware, I pretty much run the eq flat anyway so like I say should sound as it did before. I think Sonos have done it this way so that trueplay sounds even better once it's tuned.
I think that your spot on, it's a dsp thing that could be causing clipping. It does sound like clipping, it does it at low volumes too!
I think that your spot on, it's a dsp thing that could be causing clipping. It does sound like clipping, it does it at low volumes too!
I'm sure you realise that Trueplay tuning cancels all previous EQ settings? If you'd tweaked the bass or treble beforehand, and not readjusted them post tuning, then with Trueplay OFF it could indeed sound a bit flat.
As for the popping with Trueplay, I've also heard this intermittently. It's not related to a specific unit; a brand new PLAY:1 did just the same. The bass in a PLAY:1 is already heavily EQ'd in the DSP to provide decent bass from such a small speaker. If Trueplay tuning results in an additional bass lift at certain frequencies I guess it's conceivable that clipping could be occurring somewhere.
As for the popping with Trueplay, I've also heard this intermittently. It's not related to a specific unit; a brand new PLAY:1 did just the same. The bass in a PLAY:1 is already heavily EQ'd in the DSP to provide decent bass from such a small speaker. If Trueplay tuning results in an additional bass lift at certain frequencies I guess it's conceivable that clipping could be occurring somewhere.
Hello Max p, thank you for your reply. Ok I have two Play 1's, one is worse that the other. This is the diagnostic number for the worst one:5273094
Couple of things to note, I have tried to retune trueplay several times but it is still the same.
As I mentioned above, with trueplay off, the sound is very flat. The sound was great on the last software (pre trueplay). Many thanks
Chris
Couple of things to note, I have tried to retune trueplay several times but it is still the same.
As I mentioned above, with trueplay off, the sound is very flat. The sound was great on the last software (pre trueplay). Many thanks
Chris
Userlevel 6
+3
It's not dissimilar from poor quality streams or low digital sources, but my sources are lossless and any case sounded fine before. Turning off trueplay just makes the sound overall bad, so I really want this sorted!
Hello Detailme, this is very odd. The update will not change in any way the sound unless you use TruePlay. Also, when TruePlay is turned off the Sonos speaker should be returned back to the way it was.
I would like more information about your Sonos device and the device in question. Mind submitting a diagnostic and replying with the confirmation number? Here's an article explaining how: How to Submit Diagnostic
I have exactly this too. It's since updating the software to Trueplay. The low drum notes distort, sound bloated and overpowered and then get pulled back a little. It's also like a low popping noise.
It's not dissimilar from poor quality streams or low digital sources, but my sources are lossless and any case sounded fine before. Turning off trueplay just makes the sound overall bad, so I really want this sorted!
It's not dissimilar from poor quality streams or low digital sources, but my sources are lossless and any case sounded fine before. Turning off trueplay just makes the sound overall bad, so I really want this sorted!
From here it is difficult to know what is happening. One possibility is that something near the PLAY:1 is being excited by certain bass notes. This would be very sharply tuned and only a few tracks might excite this resonance.
I have noticed very aggressive bass from time to time -- prior to Trueplay. and after Trueplay. It is always the same music service tracks that have the issue. I have separately tested the PLAY:1's and have not been able to prove that they have any issues.
I have noticed very aggressive bass from time to time -- prior to Trueplay. and after Trueplay. It is always the same music service tracks that have the issue. I have separately tested the PLAY:1's and have not been able to prove that they have any issues.
Userlevel 2
I too have noticed the distorted bass on my new Play:1's - it's an intermittent problem, but very distracting when all of a sudden the bass is really strong and then dies back. I've turned off the Tuneplay feature and lowered the bass manually, but I still here it occasionally. I'm hoping there's a software fix soon?
Userlevel 5
+4
Awesome! They can take a look at the tuning from there.
I did encounter this once with my PLAY:1's but I simply re-tuned and it was perfect. Not sure what the cause is though.
I did encounter this once with my PLAY:1's but I simply re-tuned and it was perfect. Not sure what the cause is though.
Thank you for the reply!
I have submitted the diagnostics and the confirmation number is 5189189. This is with Trueplay turned on.
I have submitted the diagnostics and the confirmation number is 5189189. This is with Trueplay turned on.
Userlevel 5
+4
Hi Macollin,
You should submit a diagnostic through the app under [Settings] > [Advanced Settings] > [Submit Diagnostics], and then post the diagnostic number here for a SONOS member to assist with. Then I would suggest re-tuning your PLAY:1's and see if that helps. Mostly a re-tuning will resolve it but submitting the diagnostic first will help SONOS understand it and maybe why it occurred.
Best regards!
You should submit a diagnostic through the app under [Settings] > [Advanced Settings] > [Submit Diagnostics], and then post the diagnostic number here for a SONOS member to assist with. Then I would suggest re-tuning your PLAY:1's and see if that helps. Mostly a re-tuning will resolve it but submitting the diagnostic first will help SONOS understand it and maybe why it occurred.
Best regards!
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