I recently set up Trueplay on a couple of Play:1s that I own. When testing out the post-Trueplay calibration sound I discovered bass distortion once I dialed up the speaker to about half-way on the volume bar (my EQ had bass and treble right in the middle and Loudness was turned off). At first I thought it was an issue with my speaker, but turning off Trueplay removed the distortion issue. The best way to describe the distortion is that it is a deep popping bass sound like occurs intermittently (maybe once every couple of seconds, but that depends on how bass heavy the song is).
Anyone else having this issue with a Trueplay-tuned Play:1?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 6 / 7
+2
Thanks Jim. There are some network connection errors on the diagnostic from a few hours previous, nothing to worry about and not something that would cause audio quality issues. Make sure you've tried that unit in a different room and re-running Trueplay tuning. If you've done so, and the audio still doesn't sound right, I'd recommend giving us a call on our support line and working with a technician live.
I'll give that a try and come contact support if need be - thanks.
Out of curiosity - if it's OK in a different room, what could have be the issue?
Userlevel 7
+26
I seem to have this issue with my Play:1s too - I have submitted diagnostics too (5419640). Any chance you can take a look for me?
Thanks Jim. There are some network connection errors on the diagnostic from a few hours previous, nothing to worry about and not something that would cause audio quality issues. Make sure you've tried that unit in a different room and re-running Trueplay tuning. If you've done so, and the audio still doesn't sound right, I'd recommend giving us a call on our support line and working with a technician live.
Thanks Ben, it'd be best updating your email ticket with the technician. I'll make sure to add these notes to it for you.
I have found it a bit better if loudness is off but not gone by any means.
Hi just done a diag for you 5421578, its the kitchen speakers but I can also hear the same issue on my bedroom ones but its not as obvious.
+2
I seem to have this issue with my Play:1s too - I have submitted diagnostics too (5419640). Any chance you can take a look for me?
Yeah I have a ticket open but not got anywhere with it tried everything so reverted back to normal now.
Userlevel 7
+26
Hey guys,
I believe Ben already has a ticket where he's working with our team already. If you haven't given us a call on our support line and worked with a technician yet Eric? If not, I'd highly encourage it. We've done a lot of testing on Trueplay and all of our units and we'd like it to become the best it possibly can. So if there's anything that comes up after the testing, or you just don't think it sounds good, please reach out. We're happy to take a look.
Naturally, it's good to make sure this isn't just a result of the location it's in.
Thanks for helping!
I believe Ben already has a ticket where he's working with our team already. If you haven't given us a call on our support line and worked with a technician yet Eric? If not, I'd highly encourage it. We've done a lot of testing on Trueplay and all of our units and we'd like it to become the best it possibly can. So if there's anything that comes up after the testing, or you just don't think it sounds good, please reach out. We're happy to take a look.
Naturally, it's good to make sure this isn't just a result of the location it's in.
Thanks for helping!
Ive turned it off now aswell which is a shame but the bass distortion is annoying
Since I have done the Trueplay setup I have noticed that the bass was too high on a Play 1 and a play 5. Is there anyway fix coming in the future to have a better sound setup ?
A TruePlay retune and lowering the bass setting helped, but there was still distortion. In the end I've turned off TruePlay and there's no distortion.
The PLAY:1 is already quite heavily EQ'd in the bass to deliver a full sound from such a small enclosure. If the Trueplay room compensation is quite strong then it appears that certain bass content can cause occasional 'popping', presumably due to clipping somewhere in the audio pipeline. This occurs upstream of the volume control. It's not related to a specific hardware unit; alternative PLAY:1s in that location exhibit the same behaviour.
I have also noticed this with TruePlay with my Play 1 speaker in the kitchen. Bass can sound over-driven despite the volume being low. I wouldn't dare to crank up the volume for fear of damaging the speaker. I have since turned off TruePlay and this has improved the situation.
I also have a pair of Play 1's and Sub in my living room and I've not experienced the problems with theses, or my Play 3.
I also have a pair of Play 1's and Sub in my living room and I've not experienced the problems with theses, or my Play 3.
Im going to try swapping to another room and re run to see how they sound at the weekend
Userlevel 7
+26
Thanks for the update Ben. There are just a few basics to check to begin with which can sometimes be a little tedious. It's good to know that there wasn't anything damaged with that unit, at least anything that appeared to the technician. Thanks for working with us, and feel free to update that ticket when you have more information. I've added a note in there as well.
Rang the support line yesterday not really got anywhere other than been advised not to run trueplay on my kitchen speakers which im not really pleased about. I was advised to try moving speakers and re run trueplay which made no difference.
Userlevel 7
+26
It'd be great if you could test out running Trueplay on at least one of those rooms. If you find that the audio on that PLAY:1 is altered even with Trueplay off we'd love to take a closer look. The audio for any unit should be exactly the same with Trueplay off as it was before you ran Trueplay at all. If you don't find that to be the case, please do give us a call so we can look into it.
Ok great thanks for getting in touch I have hard reset the speakers and not used trueplay should I set it back up with trueplay before ringing tech support?
Userlevel 7
+26
Hi Ben, Thanks for all the details. It'd be best to take a look at this live with a technician, so I've created a ticket for you under reference number 160111-002580. When you have a little time, can you give us a call on our support line and speak with a technician live? You can find our contact information here.
Froze up again after trying true play again diag 5323643
Ive disabled true play now not prepared to risk damaging my speakers Base is very distorted re tuned trueplay again no better diagnostic number 5323549
Ive had to turn the Base down a fair bit from standard now as I feel im going to damage the speakers never had to do that before
Hi there ive just updated with trueplay now noticing what can only be described as too much Base at times giving distortion sounding like its too much for the speakers which I doubt but thats how it sounds, also had loads of locking up of my comtroller after initial trueplay set up diagnostic number is 5323302 be great if you can help on this thanks.
Userlevel 3
+2
It's not dissimilar from poor quality streams or low digital sources, but my sources are lossless and any case sounded fine before. Turning off trueplay just makes the sound overall bad, so I really want this sorted!
Hello Detailme, this is very odd. The update will not change in any way the sound unless you use TruePlay. Also, when TruePlay is turned off the Sonos speaker should be returned back to the way it was.
I would like more information about your Sonos device and the device in question. Mind submitting a diagnostic and replying with the confirmation number? Here's an article explaining how: How to Submit Diagnostic
Hello Max p, thank you for your reply. Ok I have two Play 1's, one is worse that the other. This is the diagnostic number for the worst one:5273094
Couple of things to note, I have tried to retune trueplay several times but it is still the same.
As I mentioned above, with trueplay off, the sound is very flat. The sound was great on the last software (pre trueplay). Many thanks
Chris
Thanks for the info, from the diagnostics I can see that the Bass on one of the players has been increased and on the other player it is set to 0 (normal setting), could you try and play around with the equalizer settings on the players to see if you get any Bass changes.
It's not dissimilar from poor quality streams or low digital sources, but my sources are lossless and any case sounded fine before. Turning off trueplay just makes the sound overall bad, so I really want this sorted!
Hello Detailme, this is very odd. The update will not change in any way the sound unless you use TruePlay. Also, when TruePlay is turned off the Sonos speaker should be returned back to the way it was.
I would like more information about your Sonos device and the device in question. Mind submitting a diagnostic and replying with the confirmation number? Here's an article explaining how: How to Submit Diagnostic
Hello Max p, thank you for your reply. Ok I have two Play 1's, one is worse that the other. This is the diagnostic number for the worst one:5273094
Couple of things to note, I have tried to retune trueplay several times but it is still the same.
As I mentioned above, with trueplay off, the sound is very flat. The sound was great on the last software (pre trueplay). Many thanks
Chris
RDog. I don't agree with any of what you just said. But thanks for your input
Page 6 / 7
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.