Best answer by Ryan S
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System skips songs during playback
Userlevel 2
My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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Sonos have been skiping music every time I reported with case # 5608422
Userlevel 7
+26
I might work well for 30 minutes, than it skips 5 or 6 songs.
Diagnostics: 5582645
Thanks!
Thanks feheva. There are a lot of disconnects from the network there, I'd recommend rebooting the wireless router and following that, your Sonos player. When the player's back up, go ahead and test things out. Let us know how it goes.
Please note which, if any, sources have trouble.
Same issue here.
I might work well for 30 minutes, than it skips 5 or 6 songs.
Diagnostics: 5582645
Thanks!
I might work well for 30 minutes, than it skips 5 or 6 songs.
Diagnostics: 5582645
Thanks!
Userlevel 7
+26
Thanks for the diagnostic. I think a good place to start is changing the wireless channel on your Sonos players to channel 11. Let us know how it goes on that channel.
Think it's happening more often now. 5550392. It has skipped in three songs the past 5-6min
Userlevel 7
+26
diagnostic number is 5470101
Unfortunately that diagnostic didn't get submitted properly. This sometimes happens when there are enough network trouble. I'd suggest starting with rebooting the router by unplugging it for about 15 seconds. From there, go ahead and restart your PLAY:1 and then test it out again. If you have an issue, can you try submitting a diagnostic again? Try using multiple controllers to submit the diagnostic if you can.
Thanks
Userlevel 7
+26
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks
Thanks, on the diagnostic I see only a couple connection errors to Spotify. Do you have trouble with any other services? Also, I noticed that everything is grouped to the Dining Room player, any chance you can ungroup everything, then press group off of the Living Room instead. The room at the top of the list when everything is grouped up acts as the coordinator and distributes music. Since your Living Room is wired in, it's the best unit to use as the group leader.
Do you have any trouble playing music to just that one wired PLAY:3? Which services have trouble? How does your local music play?
hi ihave the same problem.using sonos play 1, currently playing from laptop with wifi. songs keep skipping and its really annoying!
diagnostic number is 5470101
diagnostic number is 5470101
Hi there. Diagnostic number is 5468498. Can you take a look for me? Songs keeps skipping when playing through Sonos. One of my speakers keeps cutting out as well but then coming back on after a few seconds.
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks
Userlevel 7
+26
Thanks for the diagnostic Darren. It looks like your CONNECT is getting some heavy spikes in interference around the time of those cutouts. Are you able to try changing the wireless channel on your Sonos system?
Also, what other electrical devices are around your CONNECT? Try separating it from anything that is broadcasting any sort of signal if possible, especially any cordless phone base stations. Was anything added in the last couple months? Is that room close to any neighbors? If so, they might have added something or changed settings which now are affecting you.
Let us know how it goes with the channel change.
Also, what other electrical devices are around your CONNECT? Try separating it from anything that is broadcasting any sort of signal if possible, especially any cordless phone base stations. Was anything added in the last couple months? Is that room close to any neighbors? If so, they might have added something or changed settings which now are affecting you.
Let us know how it goes with the channel change.
Hi, I also have problems with tracks skipping in mid-song. Seems to have got worse last month or two.
I have submitted a diagnostic : 5411437
Thanks
I have submitted a diagnostic : 5411437
Thanks
Userlevel 7
+26
Thanks for the diagnostic, it's always good to submit it within a short amount of time of having an issue, I don't see too much on there recently. That said, it looks like your router and your Sonos are both on the same wireless channel, so it'd be good to change Sonos to a different channel. There are directions here for changing the wireless channel on your system.
If you're still having trouble, can you send another diagnostic within a few minutes of the error and give us the number here? We'll check it out for you.
If you're still having trouble, can you send another diagnostic within a few minutes of the error and give us the number here? We'll check it out for you.
Number : 5358007
Userlevel 7
+22
Did you post the diagnostic number here somewhere for Sonos to look at it.
Yes i have submitted diagnostics. Source is mainly spotify
Userlevel 7
+22
Have you submitted diagnostic. What is source of music having issue playing?
Updated!
This is stiller happening. Have play 1,3,5 and a bridge. Everything is utdatert
Userlevel 6
+3
Hello Chris49, welcome to the community.
Like Chris, suggested the best would be to submit a diagnostic and reply with the confirmation number. Here's an article explaining how: How to Submit Diagnostic. This will allow us to have a better idea about your Sonos system.
Userlevel 7
+22
Same advice. Submit a diagnostic here or call sonos them to review
Userlevel 1
I'm having same issue, Was resolved by changing channel, however reoccurs every few days, continuing to have to either reset router or change Sonos Wifi channel, very annoying, seems to occur most frequently after a sonos app update
Yeah, I had the same issue - my netgear wireless router was set to auto channel - changed that to 11 and done - think it was caused by a firmware update / me dicking around with the settings midweek when I was bored/trying to optimise laptop connection. Thanks for all users who suggested channel being the issue!
Userlevel 7
+22
It is an issue with your network not Sonos-Spotify. It is specific to you so you need to review how it is all interacting.
How do you have your Play:1 hooked up (wifi only or Sonosnet - unit hooked to router). I would turn off the play:1 - reboot router - turn back on play:1 and try again.
If using wifi only how stong is your home wifi where the Play:1 is hooked up.
You can go under Sonos settings...advanced...submit diagnostic. Post the diagnostic number here and a Sonos rep can look at to determine what is happening on your network.
How do you have your Play:1 hooked up (wifi only or Sonosnet - unit hooked to router). I would turn off the play:1 - reboot router - turn back on play:1 and try again.
If using wifi only how stong is your home wifi where the Play:1 is hooked up.
You can go under Sonos settings...advanced...submit diagnostic. Post the diagnostic number here and a Sonos rep can look at to determine what is happening on your network.
I've been getting lots of drops for the last month or two... streaming from an Apple Time Capsule, but it's never had any problems before, changed the wireless channels a couple times, still getting the drops
Sent System Diagnosis : # 5054140.
Sent System Diagnosis : # 5054140.
Userlevel 7
+22
If you can't find wireless channel in your app then that means you are not running Sonosnet and are using your home wifi. Using your home wifi means Sonos is fighting with other network traffic and can very well lead to dropouts. I would recommending going with Sonosnet by plugging a single Sonos unit into your router. You will then be able to set the sonos wireless channel.
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