"network connection speed insufficient to maintain playback buffer"
I've been having the same problems with music playlists stop playing and "network connection speed insufficient" messages coming up shortly after every track it try's to play and skips to the next!!!! Really gets annoying when your trying to chill out!!!
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 3
Userlevel 7
+22
as mentioned to previous poster your better off creating a new thread and indicate what your actual issue is (what stations as well).
This is the exact same problem I'm having. My sonos will play fine for about 10 songs and then it starts disconnecting with feedback and then skipping to the next song and will then continue to do this. I have discussed this with your support department on many occasions. If my Ethernet service provider is the problem how can I direct them in improving the service?
Userlevel 7
+26
Diagnostic no - 4720262
Thanks for the diagnostic. The problem you're running into is due to one of your rooms in particular getting absolutely crushed with wireless interference. All of your rooms on that diagnostic are grouped to the Office player, which means they're going to that room for the music. It's wired in which is great, probably the only reason it works some of the time, but it doesn't have the wireless strength to send the music out to the other rooms.
The interference on that room is probably coming from something nearby on the 2.4GHz wireless. It could be a non-Sonos wireless subwoofer or headset, or perhaps a cordless phone base station. If you have a wireless access point or router there, they might have competing channels and you can try changing the channel on your Sonos system.
Alternatively, you can use a different room to create the grouping. That room would become the "group coordinator" instead of the one with so much interference.
Another test is to drop the Office from the group entirely and see how the system behaves.
If you're still having trouble, we'll need some more information here about what stations your playing, if you have trouble with other services or local music, and more details about your setup.
same problem.
jon
which players could do with a restart as a matter of interest? worth doing this last bit of housekeeping i reckon...
Userlevel 2
same problem but it has only recently started.
Diagnostic No - 4762563
Diagnostic No - 4762563
Userlevel 7
+26
Diagnostic No - 4762563
Thanks for that diagnostic. It looks like some communication trouble reaching your computer for the music library. Is that machine only connected to your network wirelessly? It seems all of the wireless networks in your area are on channel 1, so they're conflicting with each other. This will cause the connection to be a little unstable and could cause this error message to come up.
Are you familiar with logging into your wireless router to check settings? If so, you'll want to log in and change your router's wireless channel to channel 11 to see if that clears up the environment.
If you aren't familiar with this, you can try restarting your router instead. If it's on an auto channel scanning mode, it should see channel 1 is crowded and change channels for you. To restart the router you'd want to unplug the power for about 15 seconds, making sure the lights go off, then plug it back in and wait for it to boot up.
Let us know how it goes.
Userlevel 7
+26
same problem.
jon
The main ones showing showing the need are the two units in the Master Bedroom and the Living Room PLAYBAR (the rest of that 5.1 could use it too).
That said, if you've run the Sonos update for Version 5.4 already, they all should have rebooted and you'll be all set without restarting any of them now.
same problem.
jon
The main ones showing showing the need are the two units in the Master Bedroom and the Living Room PLAYBAR (the rest of that 5.1 could use it too).
That said, if you've run the Sonos update for Version 5.4 already, they all should have rebooted and you'll be all set without restarting any of them now.
Can you help Ryan?
Diagnostics: 6276965.
This is a system used in a hotel and it keeps cutting off our music. Need it fixed asap
same issue
Your confirmation number is: 6892261.
we have 6 play 5 generation one in a 3 storey building
server is in basement
internet speed is fine\
even if we play from network device dorsnt play fluently
at home i have same setup works great
cb
Your confirmation number is: 6892261.
we have 6 play 5 generation one in a 3 storey building
server is in basement
internet speed is fine\
even if we play from network device dorsnt play fluently
at home i have same setup works great
cb
Userlevel 7
+20
same problem.
jon
The main ones showing showing the need are the two units in the Master Bedroom and the Living Room PLAYBAR (the rest of that 5.1 could use it too).
That said, if you've run the Sonos update for Version 5.4 already, they all should have rebooted and you'll be all set without restarting any of them now.
Can you help Ryan?
Diagnostics: 6276965.
This is a system used in a hotel and it keeps cutting off our music. Need it fixed asap
Hi OliHickman,
That diagnostic report doesn't show up in our system. Nor was I able to find a system registered to your email account. Can you send in a new report and reply with the number?
Userlevel 7
+20
Your confirmation number is: 6892261.
we have 6 play 5 generation one in a 3 storey building
server is in basement
internet speed is fine\
even if we play from network device dorsnt play fluently
at home i have same setup works great
cb
Hi cb,
There's some wireless interference showing up and it also looks like the wireless signal strength is a bit low between your Sonos units and wireless network. How far away are your speakers from your router?
It may help to change your router's wireless channel from 6, which is crowded, to 11 or 1.
Hello -- I am having roughly the same problem as everybody else. Playing music from streaming services works flawlessly every time but having trouble with stuff stored locally I am not even remotely IT-savvy so please go easy on me.
All music is stored on a cheap laptop or a small USB hard-drive. Up to this point my local library has consisted almost entirely entirely of 320 kbps (or less) mp3s and I have had intermittent issues with "problems adding music to queue" (or something like that) which I attribute mainly to the computer going to sleep and/or lots of gunk on the machine. Changing power/sleep settings and running a cleaner/optimizer has largely solved those problems.
But, what's the point of having local files if they are not higher quality than streaming? So,I ripped a bunch of CDs to FLAC last night and added them to the library. Trying to play them this morning, I have this problem. I understand of course that I am trying to stream three times the data but from reading this thread I see that that may not be the only problem. My kids are watching TV so I am not going to mess with the router right now and I am not sure how to change channels anyway (I'll have to google that...) But I am willing to take any steps you suggest. Thanks!
All music is stored on a cheap laptop or a small USB hard-drive. Up to this point my local library has consisted almost entirely entirely of 320 kbps (or less) mp3s and I have had intermittent issues with "problems adding music to queue" (or something like that) which I attribute mainly to the computer going to sleep and/or lots of gunk on the machine. Changing power/sleep settings and running a cleaner/optimizer has largely solved those problems.
But, what's the point of having local files if they are not higher quality than streaming? So,I ripped a bunch of CDs to FLAC last night and added them to the library. Trying to play them this morning, I have this problem. I understand of course that I am trying to stream three times the data but from reading this thread I see that that may not be the only problem. My kids are watching TV so I am not going to mess with the router right now and I am not sure how to change channels anyway (I'll have to google that...) But I am willing to take any steps you suggest. Thanks!
Userlevel 7
+20
All music is stored on a cheap laptop or a small USB hard-drive. Up to this point my local library has consisted almost entirely entirely of 320 kbps (or less) mp3s and I have had intermittent issues with "problems adding music to queue" (or something like that) which I attribute mainly to the computer going to sleep and/or lots of gunk on the machine. Changing power/sleep settings and running a cleaner/optimizer has largely solved those problems.
But, what's the point of having local files if they are not higher quality than streaming? So,I ripped a bunch of CDs to FLAC last night and added them to the library. Trying to play them this morning, I have this problem. I understand of course that I am trying to stream three times the data but from reading this thread I see that that may not be the only problem. My kids are watching TV so I am not going to mess with the router right now and I am not sure how to change channels anyway (I'll have to google that...) But I am willing to take any steps you suggest. Thanks!
Hi DMahlin,
Please submit a diagnostic report from your system after you see the error message. Then, reply with the confirmation number and I'll look into it for you.
Thank you. I have avoided playing FLACs because of this but will give it a try and submit the diagnostic when this happens again.
I also have the same issue... it started after the most recent update. Has problems on every channel 1, 6, 11, did not resolve when I removed groups and tried playing from each zone individually, and also happens from any streaming music service, library, or from device. I turned the router, modem, as well each sonos device on off. The diagnostic is 7065144.
All music is stored on a cheap laptop or a small USB hard-drive. Up to this point my local library has consisted almost entirely entirely of 320 kbps (or less) mp3s and I have had intermittent issues with "problems adding music to queue" (or something like that) which I attribute mainly to the computer going to sleep and/or lots of gunk on the machine. Changing power/sleep settings and running a cleaner/optimizer has largely solved those problems.
But, what's the point of having local files if they are not higher quality than streaming? So,I ripped a bunch of CDs to FLAC last night and added them to the library. Trying to play them this morning, I have this problem. I understand of course that I am trying to stream three times the data but from reading this thread I see that that may not be the only problem. My kids are watching TV so I am not going to mess with the router right now and I am not sure how to change channels anyway (I'll have to google that...) But I am willing to take any steps you suggest. Thanks!
Hi DMahlin,
Please submit a diagnostic report from your system after you see the error message. Then, reply with the confirmation number and I'll look into it for you.
After a few days without incident -- I almost thought it had somehow fixed itself -- I just had the same problem. I then switched from playing the album from local FLAC files (which sounded great!) to streaming the same album from Apple Music and I could definitely tell the difference! Diagnostic submitted, confirmation # 7068955. Thanks!
Reset the sonos hub and now everything works
Having the same issue with playback. thought internet speed may be an issue but not sure. Diagnostic # is 7113557.
Everything was working fine for me until yesterday or the day before, my Apple Music started breaking up, losing connection and getting insufficient network bandwidth errors. Diagnostic # is 7123335
While you're waiting for a Sonos person to drop by, can I suggest that you try changing the channel that your Sonos devices are on? It seems like most often, the folks from Sonos say something about wifi interference when someone posts the "insufficient bandwidth error" issue. So if you're using Sonosnet, change it in the app to either 1, 6 or 11 (non-overlapping bandwidths). If you're not using SonosNet, you might be getting interference from the neighbor's wifi, so try changing your wifi channel on your router.
And if you've recently placed a device that is electrical within a meter and a half from one of your speakers, try moving it further away, it might be generating some interference.
I'm sure someone from Sonos will be along shortly to look at your Diagnostics. For which I do thank you for posting, it saves time with the whole back and forth thing 🙂
And if you've recently placed a device that is electrical within a meter and a half from one of your speakers, try moving it further away, it might be generating some interference.
I'm sure someone from Sonos will be along shortly to look at your Diagnostics. For which I do thank you for posting, it saves time with the whole back and forth thing 🙂
Already did, tested all channels, restarted and reconfigured my WIFI... I have no issues with streaming FM channels or from my Apple TV, just with Apple Music it seems.
Hi zoolander123,
I took a look at the diagnostic but it was a blank one, could you please submit another one?
Hi shivuns,
From the diagnostic, I see interferences on your Connect. Could you please describe me its position?
- Type of support it is sitting on :
- The distance between your Connect and your router :
- Do you have a cordless phone or any other wifi device less than 50 cm from your Connect ?
Your confirmation number is: 7128840.
Already did, tested all channels, restarted and reconfigured my WIFI... I have no issues with streaming FM channels or from my Apple TV, just with Apple Music it seems.
Hi zoolander123,
I took a look at the diagnostic but it was a blank one, could you please submit another one?
Having the same issue with playback. thought internet speed may be an issue but not sure. Diagnostic # is 7113557.
Hi shivuns,
From the diagnostic, I see interferences on your Connect. Could you please describe me its position?
- Type of support it is sitting on :
- The distance between your Connect and your router :
- Do you have a cordless phone or any other wifi device less than 50 cm from your Connect ?
Hi zoolander123,
I took a look at the diagnostic but it was a blank one, could you please submit another one?
Hi shivuns,
From the diagnostic, I see interferences on your Connect. Could you please describe me its position?
- Type of support it is sitting on :
- The distance between your Connect and your router :
- Do you have a cordless phone or any other wifi device less than 50 cm from your Connect ?
From the diagnostic I can see that also the wired PLAY:5 seems to have issues. Where exactly is this PLAY:5 wired to? Would it be possible to short explain what is connected where?
I would also like to do a short test to confirm it is not a problem on the WIFI:
- separate the Stereo pair living room again
- playback apple music on the wired Sonos speaker and check if the problem persists on the wired unit
- feel free to submit another diagnostic
If the wired device shows the same issue we can rule out any WIFI issues
Page 2 / 3
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.