Important policy of technical service of Sonos
It would be interesting to inform you of the policy they use if your equipment is damaged: if it is within two years of warranty they will change it for the existing model at that time. If it is within two and three years the existing model will put it at 50% of the new cost, but as they get the new model with "improvements" and the price much higher, ie if you want to continue listening to a Sonos You have to spend like one you bought 2 and a half years ago. I'VE BEEN INFORMED THAT THE STRUCTURED APPLIANCES DO NOT FIX. Well, a very dodgy policy because if I have noticed that the programmed obsolescence is prevalent in Sonos. I was spoiled when I turned 2 years and a couple of months a Play 5
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You want to convince me that you're happy. I am glad for your joy that is not mine and stop trying to convince me with something that has no logic of any kind. You look instead of user, Sonos representative
No, it isn't, because the price of a new one is € 579,--, in Spain as well as in Austria (where I live). Taking the 2.5 years old Play:5 into account the charge for the replacement amounts to 70%-75% off standard price. Aside from that, my Connect went bad two years ago and was replaced at a fee of € 115, -- (Original price
€ 399,--). I am happy and grateful for that.
OP, please don't speak on behalf of all Europeans as most of us over here are pretty comfortable with Sonos' terms and agreements.
Furthermore, the mere fact that Spain requires dedicated repairs to an out-of-guarantee product rather than simply switch the entire unit for a reduced price shows a certain mentality and, frankly, could be one of the many reasons why Spain is more or less broke.
Greetings from Germany.
Furthermore, the mere fact that Spain requires dedicated repairs to an out-of-guarantee product rather than simply switch the entire unit for a reduced price shows a certain mentality and, frankly, could be one of the many reasons why Spain is more or less broke.
Greetings from Germany.
Yeah, because the US government's policy on the Paris agreement has everything to do with a private consumer electronics company's repair policy? You are correct about one thing, we definitely do not have the same mentality. Take care! :8
You're right, we do not understand each other. We think very differently in Europe than in the USA. I'm not going to continue this conversation that leads nowhere. Apple in Spain if you have a bad product, or you change it for another in warranty or they fix it with a cost for the piece that is wrong not for a new product that I am forced to buy as is the Sleep. I feel that we do not have the same mentality in Europe as in the USA, that is clear in the same way that you have left the Paris agreement in favor of nature.
I'm not sure we understand. If your unit was bought in "January of 2017" it is 7 months old, not 2 years. If that date is mistaken, then your device is at least one year out of warranty. They are offering you 50% off a newer generation for an item that is an entire year out of warranty. Seems pretty generous to me.
My unit I bought it in January of 2017 made 2 years, it is of first generation and I am offered play 5 of 2nd generation paying almost 300 euros. It's a bit of humor, is not it? It is to sell last generation product at the cost of what comes out in bad condition of the first generation.
At what charge the replacement Play:5 has been offered to you? Is your old one a first or second generation unit?
It seems silly to me what he is saying. He says that they change it immediately instead of losing a few days in the arrangement, I've been trying for a few days to get a solution that is not the absurd policy against nature, needing more resources for manufacturing, nor the words that you. Is using me Why do you say 75% and now say it is 50% normal? I think that the lack of normality of this question on the part of Sonos and you. As interested, you have no consistent answer left.
No, in Spain you do not live off the air, you know very little about Spain. In Spain the consumer is respected and is not treated like a jerk
Why do I have to spend a certain amount if my equipment breaks down? I am encountering scheduled obsolescence and this is what gives the whole appearance. Today I pay 50% for a product that I do not have to pay, tomorrow they bring to market another product and mine is spoiled again, so I sell another product again. Stupid policy against consumers.
To the bolded, what exactly makes your product "spoiled" when Sonos brings to market a new product? Sonos units from 10+ years ago are still compatible and fully functional with Sonos units sold today.
As to Sonos not "fixing" units, the electronics industry long ago stopped "fixing" things in favor of swapping them out for a refurbished unit, then in turn refurbishing the swapped unit to give to someone else. This gives you significantly less down time, because your faulty unit is replaced immediately. Unless you prefer being charged for repairs and also losing access to the unit for the days/weeks it takes to repair them?
Also, can you name another company that will offer a replacement for 50% of the original cost when the unit is out of warranty by a year and a half? Methinks you protest too much.
So in Spain a repair service is offered for free if consumer electronics get broken out of warranty? Do you people happily live off thin air? 😃
What do you think there policy should be? What product has a better policy than sonos? Should they hold off releasing new products so that the product you got 2 years ago is the latest and greatest?
Actually, sonos products seem to stay relevant longer than most. If a firmware upgrade can be done on an old product they will do it. They also seem to be resistant to add new features if it can't be done on the older units as well. Do you have the same frustration with mobile phones? Last years model is always out of date.
Actually, sonos products seem to stay relevant longer than most. If a firmware upgrade can be done on an old product they will do it. They also seem to be resistant to add new features if it can't be done on the older units as well. Do you have the same frustration with mobile phones? Last years model is always out of date.
It seems that you are very interested in the image of Sonos. I have not since they make you any discount percentage ... To me yes I have been told that 50% discount.
Why do I have to spend a certain amount if my equipment breaks down? I am encountering scheduled obsolescence and this is what gives the whole appearance. Today I pay 50% for a product that I do not have to pay, tomorrow they bring to market another product and mine is spoiled again, so I sell another product again. Stupid policy against consumers.
Why do I have to spend a certain amount if my equipment breaks down? I am encountering scheduled obsolescence and this is what gives the whole appearance. Today I pay 50% for a product that I do not have to pay, tomorrow they bring to market another product and mine is spoiled again, so I sell another product again. Stupid policy against consumers.
In my unhumble opinion offering a refurbished replacement unit at a 75%ish reduced rate (not 50%) is a very generous policy. By the way, my two stereo-paired Play:5s have been playing fine since 2013.
Whatever. 'Fixing' a product is not free of charge either, you know?
Whatever. 'Fixing' a product is not free of charge either, you know?
amarcos,
Perhaps it's different in Spain, but most consumer electronics in the US come with a 1 year warranty. Technically, that is what Sonos provides according to the legal documentation on this website. (If the warranty is longer, it's usually because the consumer paid for an extended warranty, or the product has a history of failure and a longer warranty is needed to regain consumer confidence.) However, it seems that Sonos will often go beyond what is legally required in most cases. I'm not going to pretend that I research warranties in my spare time, but that seems to be rather rare.
It absolutely sucks when a product dies after being out of warranty, but that's the way it goes. It's reasonable for a consumer to not want to re-buy the product after such event, but I don't think you can fault a company for not providing a better standard warranty, or assume that there is a high rate of product failure based off your single experience.
Perhaps it's different in Spain, but most consumer electronics in the US come with a 1 year warranty. Technically, that is what Sonos provides according to the legal documentation on this website. (If the warranty is longer, it's usually because the consumer paid for an extended warranty, or the product has a history of failure and a longer warranty is needed to regain consumer confidence.) However, it seems that Sonos will often go beyond what is legally required in most cases. I'm not going to pretend that I research warranties in my spare time, but that seems to be rather rare.
It absolutely sucks when a product dies after being out of warranty, but that's the way it goes. It's reasonable for a consumer to not want to re-buy the product after such event, but I don't think you can fault a company for not providing a better standard warranty, or assume that there is a high rate of product failure based off your single experience.
I consider it an abusive policy and it should be exposed when it comes to selling the products.
In Spain it is illegal not to fix a product put on the market.
Shameful for Sonos and his politics.
I have been ruined Play 5 with 2 years and 6 months.
BAD PRODUCT !!!
In Spain it is illegal not to fix a product put on the market.
Shameful for Sonos and his politics.
I have been ruined Play 5 with 2 years and 6 months.
BAD PRODUCT !!!
Sigh.
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